Jessica E. Kenney
Chicago,IL
Summary
Detail-oriented, positive and motivated to strengthen team with passion and education. Driven to exceed expectations, inspire others and find creative solutions. Highly energized to provide excellent customer service in a luxury environment.
Overview
21
21
years of professional experience
Work History
Esthetician
Absolute Precision SkinCare
Chicago, IL
07.2017 - Current
- Partnered with vendors to ensure product information and integrity were properly maintained
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Collaborated with medical professionals such as dermatologists or plastic surgeons when necessary for clients requiring advanced skincare treatments.
- Created repeat business by developing long-term relationships with regular customers.
Esthetics and Sales
Bluemercury
Chicago, IL
01.2010 - 09.2015
- Created revenue growth with passionate support of skincare and makeup lines and sharing knowledge with teammates, management, vendors, and clients
- Received consistent, positive client reviews with results-driven and enthusiastic work ethic
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Business Manager, Cosmetics Department
Nordstrom
McLean, VA
01.2007 - 01.2009
- Conducted weekly meeting with staff about goals, business events, timekeeping and sales growth opportunities
- Executed two marketing events per month
- Established open and frequent communications with teammates to deliver exceptional service and drive sales
- Responsible for onboarding new talent, educating staff on company’s standards and products and trained on multiple POS systems
Sales Associate and Makeup Artist
Neiman Marcus
Chicago, IL
04.2003 - 10.2006
- Completed detailed training of written sales manuals and presented cosmetics data of over 23 cosmetics companies to serve wide customer base
- Provided outstanding customer service in luxury market by collaborating with management and vendors to create positive interactions while meeting and exceeding sales goals
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Esthetics -
Pivot Point Academy
Evanston06.2014
Certificate Of Continuing And Professional Studies - Publishing
New York University
New York, NY07.1997
Bachelor Of Arts - English
Loyola University Chicago
Chicago, IL06.1997
Skills
- Customized Facial Treatments with certifications in microneedling; chemical peels; HydraFacial, Diamond Glow, and OxyGeneo; microcurrent and LED light treatments
- Extensive product knowledge of over 40 skincare and cosmetics lines, including PCA, SkinCeuticals, Eminence, Alastin, SkinBetter Science, La Mer, Sisley, Bobbi Brown, Chanel, Laura Mercier, and Trish McEvoy
- Service upgrades
- Guest services expertise
- Spa retail sales
- Scheduling
- Sanitization
- Product Promotions
- Retail Sales
- Professional Demeanor
- Relationship building and management
Timeline
Esthetician
Absolute Precision SkinCare
07.2017 - Current
Esthetics and Sales
Bluemercury
01.2010 - 09.2015
Business Manager, Cosmetics Department
Nordstrom
01.2007 - 01.2009
Sales Associate and Makeup Artist
Neiman Marcus
04.2003 - 10.2006
Esthetics -
Pivot Point Academy
Certificate Of Continuing And Professional Studies - Publishing
New York University
Bachelor Of Arts - English
Loyola University Chicago