Jessica Elizabeth Paiz-Montoya
Charleston,SC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Bilingual Medical Office Assistant
MUSC
01.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Front Desk Agent
Auro Hotels
01.2023 - 05.2023
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Housekeeping Office Coordinator
Brothers Property Management
05.2022 - 12.2022
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Monitored staff performance and provided feedback to drive productivity.
Lead Housekeeping Supervisor
Brothers Property Management
09.2020 - 04.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
Front Desk Agent
Brothers Property Management
08.2019 - 09.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
Associate of Arts -
Trident Technical College
Charleston, SC12.2024
High School Diploma -
Goose Creek High School
Goose Creek, SC06.2020
Skills
- Team Leadership
- Managing Patient Records
- Appointment Coordination
- Patient Health Information Access
- Payment Collection and Processing
- Schedule Management
- Office Supplies and Inventory
- Patient Charting
- Knowledge of HIPAA Regulations
- Teamwork and Collaboration
- Microsoft Excel
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Medical Office Assistant
MUSC
01.2023 - Current
Front Desk Agent
Auro Hotels
01.2023 - 05.2023
Housekeeping Office Coordinator
Brothers Property Management
05.2022 - 12.2022
Lead Housekeeping Supervisor
Brothers Property Management
09.2020 - 04.2022
Front Desk Agent
Brothers Property Management
08.2019 - 09.2020
Associate of Arts -
Trident Technical College
High School Diploma -
Goose Creek High School
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