JESSICA G FERNANDEZ PAYAN
Edwards,CO
Summary
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
Overview
5
5
years of professional experience
Work History
Reservation Agent
The Christie Lodge
Avon, Colorado
03.2024 - Current
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Provided customers with information on hotel services, amenities, and packages.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Maintained a thorough understanding of hotel policies and procedures.
- Advised guests on local attractions and activities available nearby.
- Offered personalized recommendations based on guest preferences.
- Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
Reservation Agent
Epic Mountain Express
Edwards, Colorado
12.2021 - 08.2023
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Processed customer payments for reservations over the phone.
- Verified customer information including contact details and payment method.
- Performed daily audits of reservation data to ensure accuracy.
- Thoroughly explained policies and procedures to guests, as well as answered questions to the best of my knowledge.
- Built and maintained productive relationships with employees.
- Trained new employees
Assistant Manager
Dominos
Avon, CO
10.2020 - 06.2021
- Maintaining a clean and professional work environment.
- Provided guidance and support to junior staff members on daily tasks.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
PC Apprentice
RA Nelson LLC
Eagle-Vail, US
07.2019 - 01.2020
- Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections
- Compile lists describing product or service offerings
- Continuously classified and filed records to keep the system efficient and all information organized
- Consulted with companies to understand their desires and suggest projects to work on
Secretary
Alpine Vending and Video Inc
Avon, US
05.2019 - 06.2019
- Documented payment and expenses to keep financial records current
- Troubleshot problems with office equipment and software to help staff stay productive and on-task
- Establish tables of accounts and assign entries to proper accounts
- Maintained an efficient office environment by skillfully routing incoming and outgoing mail
- Consulted with customers to understand their desire and suggest the best outcome
Education
High School Diploma -
Battle Mountain High School
Edwards, Colorado05.2021
Skills
- Teamwork
- Flexibility
- Open-Mindedness
- Customer service
- Communication
- Organization
- Phone Etiquette
- Customer reservations
- Telephone reception
- Computer Reservation Software
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Reservation Agent
The Christie Lodge
03.2024 - Current
Reservation Agent
Epic Mountain Express
12.2021 - 08.2023
Assistant Manager
Dominos
10.2020 - 06.2021
PC Apprentice
RA Nelson LLC
07.2019 - 01.2020
Secretary
Alpine Vending and Video Inc
05.2019 - 06.2019
High School Diploma -
Battle Mountain High School
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