JESSICA GOMES LONG
Fort Worth,TX
Summary
Proven multilingual communicator and first aid certified, I excel in high-pressure environments.
My expertise in customer service and problem-solving significantly enhanced dining experiences, fostering increased referrals. I prioritize reliability, showcasing a blend of hard and soft skills to achieve professional excellence.
Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Certified Babysitter
James W. Wilson III Estate
03.2023 - 12.2024
- Assisted parents with daily routines and transitions to ease the stress of morning drop-offs or evening pickups.
- Ensured timely completion of homework assignments by providing assistance and guidance to children as needed.
- Provided nutritious meals for children, adhering to dietary restrictions or allergies when applicable.
- Managed emergency situations effectively, administering first aid when necessary and contacting appropriate medical professionals in a timely manner.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated with parents regarding children's progress and development, raising any issues.
Waitress Supervisor
DELUCCA GAUCHO PIZZA & WINE RESTAURANT
02.2020 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals.
Education
Bachelor of Science - Environmental Engineering
College FACULDADE PITAGORAS
BRAZIL06-2018
Skills
- Multilingual Skills
- Communication Skills
- Customer Service
- Attention to Detail
- Problem Solving
- Patience and empathy
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual
Timeline
Certified Babysitter
James W. Wilson III Estate
03.2023 - 12.2024
Waitress Supervisor
DELUCCA GAUCHO PIZZA & WINE RESTAURANT
02.2020 - 02.2023
Bachelor of Science - Environmental Engineering
College FACULDADE PITAGORAS
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