Jessicah Schoenfeldt

Shelter Manager

Dorothy Day House

11.2022 - 05.2024

Monitored trends in homelessness within the community actively to inform strategic planning processes for the shelter.
Increased client satisfaction rates by soliciting feedback on services provided and making necessary improvements accordingly.
Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
Contributed to successful grant applications by providing accurate statistics on shelter operations, client demographics, and program outcomes.
Ensured timely reporting of critical incidents to relevant authorities while maintaining strict confidentiality protocols around sensitive information.
Improved client well-being by developing and implementing comprehensive case management plans.
Adapted programming as needed based on changing client needs or resource availability while maintaining high standards of care.
Fostered a supportive environment by cultivating strong relationships with partner agencies, volunteers, and donors.
Ensured compliance with federal, state, and local regulations by conducting regular audits and addressing any identified issues promptly.
Maintained a safe and secure environment for residents by monitoring security systems, enforcing rules, and responding to incidents as needed.
Coordinated volunteer efforts effectively, ensuring adequate coverage during peak hours or special events at the shelter.
Managed facility maintenance effectively, addressing issues promptly to maintain a clean and comfortable environment for residents.
Evaluated staff performance regularly, offering constructive feedback that facilitated professional growth and improved service delivery.
Assisted clients in achieving self-sufficiency through referrals to appropriate social services programs and resources.
Developed targeted outreach strategies to identify potential clients in need of shelter services within the community effectively.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Developed detailed plans based on broad guidance and direction.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established team priorities, maintained schedules and monitored performance.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Monitored facility cleanliness standards by conducting regular inspections and coordinating maintenance work as needed.
Collaborated with case managers to develop individualized plans for clients, addressing their unique barriers to housing stability.
Fostered a culture of continuous improvement within the organization by regularly soliciting feedback from employees about their experiences working at the shelter.
Established clear communication channels between staff members to facilitate efficient information sharing regarding client progress or concerns.
Enhanced shelter services by implementing improved intake procedures and resource allocation.
Advocated on behalf of clients at city council meetings or other relevant forums when necessary in order to address systemic barriers facing those experiencing homelessness.
Ensured compliance with federal, state, and local regulations governing homeless service provision.
Recruited hired, trained, and supervised a diverse team of staff members and volunteers.
Developed emergency response protocols in collaboration with local first responders to ensure safety during crises or natural disasters.
Managed daily operations of the shelter, ensuring a safe and supportive environment for clients.
Developed and maintained partnerships with local agencies to provide comprehensive support services to residents.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Provided leadership, guidance and support to staff members.
Monitored program performance and outcomes for successful delivery of services.
Partnered with local organizations to expand access to social and community services.
Assessed community needs and identified resources for social and community service programs.
Collaborated with community members to develop and implement service initiatives.
Developed meaningful relationships with guests, fostering trust and open communication between staff and residents.
Created a sense of community within the shelter by fostering a supportive and inclusive environment for all guests.
Organized laundry facilities'' schedules ensuring proper hygiene practices were maintained throughout the premises.
Improved safety at the shelter by vigilantly monitoring daily activities and addressing any conflicts that arose.
Assisted with administrative duties such as answering phones or emails, scheduling appointments for case managers.
Conducted intake interviews for new arrivals while maintaining accurate records of guest information in compliance with privacy regulations.
Contributed to increased guest satisfaction by maintaining clean and organized facilities.
Supported case managers in developing personalized plans for guests to transition into stable housing situations.
Improved shelter conditions with thorough cleaning and maintenance tasks.
Facilitated supportive environment for shelter residents by offering emotional support and counseling.
Streamlined intake process for new arrivals, ensuring smooth and welcoming transition into shelter.
Helped create comprehensive program to meet Type needs.
Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Supported clients through development of new life skills, obtaining resources and transitioning back to society.
Assisted clients with obtaining housing, employment and support resources.
Kept case files updated, accurate and aligned with requirements.
Coordinated with different service providers to meet clients' individual needs.
Helped clients navigate social services system and access needed resources.
Cultivated strong network of providers delivering necessary assistance to Type community.
Maintained internal database of service workers, participants, activities and other relevant details.
Led group discussions and activities to meet different community needs.
Gathered opinions and support from grass-roots supporters to solidify group position.
Managed cases of Type clients receiving social or community service support.
Coordinated special events at the shelter, including holiday celebrations and recreational outings for social engagement opportunities among residents.
Assisted in the organization of shelter resources, ensuring efficient distribution of clothing and supplies to those in need.
Collaborated with local organizations to secure donations of food, clothing, and other essential items for the shelter''s operations.
Enhanced the overall homeless shelter experience by providing warm meals and a welcoming environment for guests.
Provided compassionate support and guidance, helping guests navigate available community resources.

Summary

Overview

Work History

Shelter Manager

Front Desk Clerk & Housekeeper

Facilitator/ Coordinator

Education

Community Social Services & Substance Abuse

GED - General Studies

Skills

Certification

HMIS

Timeline

Shelter Manager

Facilitator/ Coordinator

Front Desk Clerk & Housekeeper

Community Social Services & Substance Abuse

GED - General Studies

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