Hi, I’m
Jessica Hallock
Office Management
Oakland,CA
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Summary
Dedicated and Resourceful candidate highly proficient in problem resolution and resident satisfaction. Proven success in improving operations and solving problems. Demonstrated ability to adapt and thrive with creative approach, even in the most challenging of situations. Excited to offer excellent communication and sound judgement, utilizing knowledge and skills to enhance overall company performance.
Overview
11
years of professional experience
Work History
Positive Marketing SolutionsRohnert Park, CA
Property Management Administrative Assistant
06.2018 - 04.2020
Job overview
- Harnessed social media to engage potential tenants. Resulting in 91% occupancy rates for 2018, 93% for 2019 and 97% for 2020
- Developed organized system to track rent payments, property maintenance, and miscellaneous expenses, eliminating 4-5 hours of work per week
- Researched and organized contract with outside agency for implementing all new rent collection portal for residents, improving overall organization, convenience for tenants, and rate of on-time payment increased average of 27%
Patxi's RestaurantGreenbrae, CA
BAR MANAGER
07.2015 - 10.2017
Job overview
- Created Management position within companies bar department not yet established. Designed detailed proposal with averages, sales declines, problem areas, outlined new structured employee opening/closing duties, implemented more efficient scheduling, and presented role to upper management for approval .
- Promoted to first ever Bar Management position within company Nov. 2015. Over span of employment; training bartenders, scheduling, and effective promotional advertising, increased (bar)sales by approx. 29% and decreased shrinkage from 35% to 12% within my first year in management
Pape MachineryRohnert Park, CA
Office Manager
02.2014 - 07.2017
Job overview
- Saved $11,000 by implementing cost-saving initiatives and conducting inventory control reviews that addressed long-standing problems. Organized supplies, managed distribution, and rewrote Company Policies with emphasis on orders change from bi-weekly to once monthly. This also decreased strenuous spending by 27%
- Investigated issues with past due invoices, and used proven customer service strategies to reduce unpaid accounts by 67%
- Upgraded outdated paper filing system, to digital online customer accounts database for 300+ customers, as well as 4 department company average of 60 employees. Saving approximately 15 hours per month in repetitive manual input, not to mention saving countless trees in process and decreasing climate-change footprint
Prestige ImportsSanta Rosa, CA
ADMINISTRAIVE ASSISTANT
09.2009 - 01.2013
Job overview
- Met with department heads to identify the timely hiring crisis, need for talent, and Plan Development strategies. Analyzed problem areas and interviewed recruitment agencies, created new job descriptions, and Posted on new platforms, developing a new Onboarding process that reduced the time-to-hire by 33%
Education
Full Sail University, Winter Park, FL
Certificate of Business Communications from Business, Marketing, And Communications
05.2018
Empire College, Santa Rosa, CA
GED
09.2013
Skills
- Maintenance Oversight
- Vacancy Marketing
- Creative and Adaptable
- Social Media Engagement
- Exceptional oral and written communication skills
- Marketing and advertising
- 45 WPM typing speed
- Staff Management
- Cost reduction strategies
- Vendor sourcing
- Cross-functional communications
- Natural leader
- Startups and turnarounds background
- Property Maintenance
- Business Correspondence
- Market Research
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Customer Retention Strategies
- Skilled in Microsoft Office
- Policy and Procedure Adherence
- Proactive Self-Starter
- Critical Thinking
Websites
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
THE 10 PILLARS OF CUSTOMER EXPERIENCE CERTIFICATE
Program: PMI Registered Education Provider | Provider ID: #4101
Certificate No: AbVhRBrGp4goQBAt5DMhHdAUBCXd
PDUs/ContactHours: 0.50 | Activity : #4101Y6SXTP
Timeline
Property Management Administrative Assistant
Positive Marketing Solutions
06.2018 - 04.2020
BAR MANAGER
Patxi's Restaurant
07.2015 - 10.2017
Office Manager
Pape Machinery
02.2014 - 07.2017
ADMINISTRAIVE ASSISTANT
Prestige Imports
09.2009 - 01.2013
Full Sail University
Certificate of Business Communications from Business, Marketing, And Communications
Empire College
GED
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