JESSICA HANSON-Nemec
La Farge,WI
Summary
Attentive and personable Nutrition Coordinator with a strong work history in process improvement, and being detail oriented. Commended for having positive and professional interactions with staff and program recipients. Experience in finding availability and flexibility for consumers in getting their needs met, whether nutritionally or through other programs to help enhance their lives. Self motivated and have the ability to perform effectively independently or in a team environment. Organized and dependable candidate successful at managing multiple priorities, staff schedules, and with a positive attitude. Willingness to take on added responsibilities to meet program goals.
Overview
11
11
years of professional experience
Work History
Patient Appointment Services Specialist
Mayo Health Systems
12.2020 - 10.2021
- Acted as first point of contact and set appointments for patients in the clinic.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Received 50+ in-bound and out-bound calls daily for patients with scheduling needs.
- Collected co-payments from patients and updated account balances.
- Addressed patient inquiries and updated database information using Epic software program.
- Balanced schedules of Mayo Clinic providers for maximum load levels when scheduling appointments to ensure all schedules were filled and revenue generated.
- Routed incoming mail and messages to relevant personnel without delaying medical treatment and ensuring patient satisfaction.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
Department Secretary
Vernon Memorial Healthcare
09.2013 - 10.2021
- Organized patient files and streamlined operations to improve efficiency.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Maintained department inventory by checking supply stock and streamlining inventory processes to keep under budget.
- Completed and filed financial documentation according to state and federal regulations.
- Located, checked in and pulled medical records for patient appointments and incomplete chart records
- Assisted with biweekly payroll of all outpatient staff and completed end of month mileage reimbursement.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Administrative Assistant
ADRC Of Vernon County
11.2021 - 06.2022
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled client correspondence and tracked records to foster office efficiency.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Receipted all cash and checks making sure all accounts were balanced correctly.
- Created monthly meal statements to bill program recipients.
Deduction and Cash Application Associate
Organic Valley
06.2022 - Current
- Worked closely with other team members to investigare account deductions.
- Participated with supervisors in discussion meetings. Determining when certain accounts are being short paid.
- Applied and processes payments coming in on a daily basis
- Processed credit memos.
- Reached out to brokers requesting back-up information on account deductions.
- Used different data bases to retrieve shipping information to accurately report deductions.
- Created spreadsheets daily to record our teams accounts and the cash they are to apply.
Transportation Coordinator
ADRC Of Vernon County
10.2022 - Current
- Coordinated dispatching of 11 drivers to accomplish daily rides for participants.
- Provided timely transportation of diverse clients to healthcare facilities.
- Identified appropriate travel routes in to ensure timely pick-ups and drop-offs
- Completed monthly reports
- Scheduled rides from email referrals, phone calls and walk-ins
Nutrition Coordinator
Vernon County ADRC
05.2023 - Current
- Enhanced staff knowledge on nutrition topics through regular training sessions and workshops, resulting in better patient care.
- Streamlined meal planning processes for efficient dietary management across various age groups and health conditions.
- Conducted thorough nutritional assessments to identify patients'' unique needs, leading to more effective interventions.
- Managed budgets and allocated resources effectively to provide comprehensive nutrition services without compromising quality or costefficiency.
- Coordinated community outreach initiatives such as healthy cooking classes and seminars on specific health issues related to diet, fostering greater public awareness of proper nutrition practices.
- Evaluated program effectiveness regularly through patient feedback surveys and data analysis, implementing improvements based on findings for continuous growth and development.
- Created a welcoming environment that encouraged open communication between staff members, fostering teamwork and collaboration essential for successful patient care delivery.
- Developed educational materials on various nutrition topics for both staff members and patients, promoting informed decision-making regarding diet choices.
- Stayed current with the latest research in the field of nutrition, applying new findings to enhance program offerings and improve patient outcomes.
Education
Associate of Applied Science - Human Resource Management
Western Technical College
La Crosse, WI12.2018
High School Diploma -
Westby High School
Westby, WI2000
Skills
- Detail oriented
- Meticulous documentation
- Customer service
- Managing deadlines
- Administrative skills
- Appointment Scheduling
- Phone skills
- Payment collection
- MS Office
- Nutrition education
- Nutrition counseling
Timeline
Nutrition Coordinator
Vernon County ADRC
05.2023 - Current
Transportation Coordinator
ADRC Of Vernon County
10.2022 - Current
Deduction and Cash Application Associate
Organic Valley
06.2022 - Current
Administrative Assistant
ADRC Of Vernon County
11.2021 - 06.2022
Patient Appointment Services Specialist
Mayo Health Systems
12.2020 - 10.2021
Department Secretary
Vernon Memorial Healthcare
09.2013 - 10.2021
High School Diploma -
Westby High School
Associate of Applied Science - Human Resource Management
Western Technical College
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