Jessica A Harris
Menifee,CA
Summary
Non-commissioned officer veteran and college graduate with expertise in performance management, succession planning and process improvement. Strategic planner with strong communication skills and attention to detail.
Overview
17
17
years of professional experience
Work History
Medical Receptionist
STGi/ Murrietta VA Outpatient Clinic
12.2022 - Current
- Lead MSA Alycia Falco 951.219.5586
- Clinical manger Anthony Pompa 703.872.9629
- Scheduling, canceling, re-scheduling patient's appointments and/or consults
- Entering no-show information
- Monitoring the Electronic Wait List
- Preparing for clinic visits
- Ensuring encounter forms are completed
- Distributing and balancing workload.
- Creating and maintaining employee work schedules.
- Orienting and providing on-the-job training for new and current employees.
- Ensuring all training requirements are met.
- Organizing the work structure of assigned areas.
- Acting liaison between MSA and staff in order to resolve day to day conflicts.
- Provides technical advice internally and externally outside the service including clinical staff and management.
- Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. X-Ray, Lab Work).
- Managing electronic wait list to verify and validate accuracy and resolve issues.
- Participating and providing input in problem solving on operational issues or procedures in team meetings.
- Performing administrative follow up actions.
- Evaluating patient information and clinic schedule lists to determine whether patient is vested.
- Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community and bringing to the attention of the provider.
- Verifying and updating demographics and insurance information
- Processing of all emergency and non-emergency transfers to other VA facilities or private hospitals
- Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
- Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Checked patient insurance, demographic, and health history to keep information current.
Uber Eats
Uber Eats
10.2021 - Current
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Delivered goods and products to customer on time and in excellent condition.
- Minimized liability by consistently following road rules when driving.
- Identified issues, analyzed information and provided solutions to problems.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Employment Program Representative
Employment Development Department
06.2020 - 06.2022
- Followed up with customers on unresolved issues.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Addressed numerous customer inquiries and complaints each week.
- Maintained confidentiality of patient finances and records.
- Verified client information by analyzing existing evidence on file.
- Modified, updated and processed existing claims.
- Posted payments to accounts and maintained records.
- Checked documentation for accuracy and validity on updated systems.
- Processed and recorded new policies and claims.
- Acted as claim program representative subject matter expert, answering internal and external questions and inquiries.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with claimants and updating information on claims as needed
- Worked remotely at home efficiently with company equipment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
Mental Health Specialist
William Beaumont Army Hospital
08.2017 - 08.2018
- Supervisor: Andres-Zulema Williams, SGT Salary: $1,587.00 per monthHours per week: 50Duties: Two years of experience booking appointments, answering telephone, operatingALTHA and CHCS 1 software, the appointment software programs for the hospital.
- Highly organized; accomplished assigned tasks in an efficientmanner.
- Goal oriented professional with great communication skills and leadershipqualities.
- Computer literate with Microsoft Word.
- Knowledgeable in using variousoffice equipment.
- Ability to quickly master new operations.
- Consistently awardedSecret security clearance while demonstrating an excellent record of performance, and reliability.
- Responsible for managing a Community Mental Health Office for five months.
- Met one-on-one with military personnel to assess their mental wellness.
- Developed individual copingtechniques for each client's symptoms and referred to a Psychiatrist for medicationwhen necessary.
- Responsible for making all appointments, answering telephone, andmaintaining confidential patient records.
- Received annual HIPPA Training.
Darnell Army Medical Center
05.2015 - 07.2017
- Supervisor: Darnell Dobbins SFC 254-654-4919 Supervisor: Melanie Barnard 254-466-8651.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Rated job performance for 5 subordinates providing timely and effective feedback.
- Directed training and retraining of employees to boost performance and enhance business results.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Used customer/employee feedback strategies to promote exceptional customer service and create positive environment for employees and clients.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Managed internal operational standards and productivity targets for inpatient and outpatient psychology clinics.
- Engaged prospects and customers through various events, including tradeshows, seminars and workshops.
- Taught screening and front desk functions for effective customer service techniques, boosting client satisfaction rates 20%.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Facilitated change management activities for department and staff of 50 individuals.
- Coordinated site investigations, documented issues and escalated to executive teams as needed.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Planned marketing initiatives and leveraged referral network to promote business development.
Administration
Hollywood Fast Forward Productions
01.2009 - 04.2014
- Supervisor: Jonathan Higdon 310-923-0316 Working at Hollywood Fast forward, I worked as an intern.
- I auditioned numerous men and women for different acting parts.
- Processed paperwork they filled out to make sure that they filled the paperwork out correctly.
- Worked with excel and word making up lists and schedules for people to come in and audition.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Composed inter-office correspondence and provided product and service information to customers.
- Offered technical support and troubleshot issues to enhance office productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Set up conference rooms, technology and materials to facilitate meetings.
- Screened visitors and issued badges to maintain safety and security.
- Edited documents to improve accuracy of language, flow and readability.
Record Label Assistant
LA Uncut Radio/ Armageddon Records
01.2007 - 01.2009
- Supervisor: Randy Bagby 323-922-7042At Armageddon records, I worked as an intern.
- My tasks included making up excel worksheets to keep track of when the artists were releasing their songs and CD's.
- Also when they are copyrighted, mixed and mastered for the finalization of the music so it could be released.
- I went on copyrighting and BMI music websites to copyright and register music before sending to the record company's distribution.
Education
High School Diploma - undefined
Cheyenne Mountain High School
Colorado Springs, ColoradoAssociate of Science - Administration And Information Services
Moreno Valley College
Moreno Valley, CA12.2019
Certificate - Legal Litigation, Criminal Law And Corporate Law
National University
San Diego01.2020
Associate of Science - Business Administration
Moreno Valley College
Moreno Valley, CA07.2019
Associate of Science - Social Services And Behavior
Moreno Valley College
Moreno Valley, CA07.2019
Skills
- Leadership
- Managing
- Mental Health
- Excel
- Office
- Word
- Microsoft Word
- Weapons
- Navigation
- Office equipment
- Personnel
- Psychiatrist
- Security clearance
- Supervisor
- Supervision
- Telephone
- Websites
- Records management
- Office administration
- Staff education and training
- Conflict management
- Effective planning
- Maintaining files
- Administrative support
- Problem solving
- Sorting and labeling
- Team Player
- Teaching
- Data entry
- Technical support
- Monitoring
- Mentoring
- Training documents
- Databases
- Operations management
- Time management
- 10 Under close supervision, collects and records psychosocial and physical
Data, assists with care and treatment of psychiatric, drug and alcohol patients,
And counsels clients/patients with personal, behavioral or psychological problems
Certification - Combat Lifesaver Training (05/15/2007)
Basic Life saving Skills for Combat
Basic
CD
Great communication skills
Computer literate
Client
Clients
Fast
First aid
Timeline
Medical Receptionist
STGi/ Murrietta VA Outpatient Clinic
12.2022 - Current
Uber Eats
Uber Eats
10.2021 - Current
Employment Program Representative
Employment Development Department
06.2020 - 06.2022
Mental Health Specialist
William Beaumont Army Hospital
08.2017 - 08.2018
Darnell Army Medical Center
05.2015 - 07.2017
Administration
Hollywood Fast Forward Productions
01.2009 - 04.2014
Record Label Assistant
LA Uncut Radio/ Armageddon Records
01.2007 - 01.2009
High School Diploma - undefined
Cheyenne Mountain High School
Associate of Science - Administration And Information Services
Moreno Valley College
Certificate - Legal Litigation, Criminal Law And Corporate Law
National University
Associate of Science - Business Administration
Moreno Valley College
Associate of Science - Social Services And Behavior
Moreno Valley College
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