Jessica Hatchett, MBA
Austin,TX
Summary
Dynamic sales and customer experience professional with over 16 years of expertise in driving revenue growth and enhancing customer success. Proven ability to lead and collaborate effectively with teams, consistently delivering tailored customer experiences that boost sales and achieve high CSAT scores. MBA graduate dedicated to continuous learning and professional development. Passionate about fostering strong client relationships and implementing innovative strategies that elevate overall business success.
Overview
16
16
Years of Work Experience
4
4
Professional Certifications
Work History
Tesla
Tesla Advisor III
Austin, TX
12.2024 - 03.2026
- Excelled as top-performing Tesla Advisor in sales volume during Q2 and Q3 of 2025, maintaining a team customer satisfaction score of 96%
- Achieved exceptional sales results by maintaining a conversion rate of 20% or higher, contributing to overall revenue growth
- Engaged with over 40 prospective customers daily through phone outreach, ensuring effective follow-up via emails and text messages
- Achieved a personal CSAT score of 99%, contributing to high customer service standards and earning accolades from Tesla's delivery team
- Achieved timely response to customer inquiries within an hour, enhancing overall customer satisfaction
- Supported Tesla representation at company locations and off-site events. Assisted cross-functional teams and leaders in collaborative efforts
- Ensured timely follow-up on customer interactions by maintaining a two-day contact cadence within CRM
NinjaOne
Sales Development Representative
Austin, TX
12.2023 - 08.2024
- Developed and implemented a focused outbound multi-channel lead generation strategy, resulting in a notable 40% increase in sales leads
- Contacted over 50 IT professionals daily to set up product demonstrations through cold outreach. Executed email marketing campaigns that achieved a 20% conversion rate.
- Executed targeted lead generation initiatives through LinkedIn Sales Navigator, resulting in 20% growth in prospective customers
- Drove outreach efforts to exceed KPIs by 100% while improving lead conversion rate by 25%, contributing to overall sales success
Kendra Scott
Customer Experience Assistant Store Manager
Austin, TX
04.2023 - 08.2023
- Oversaw a team of 50+ sales employees, implementing customer service strategies that contributed to a 10% increase in sales
- Elevated customer satisfaction through effective training of stylists, fostering a culture of customer-centric professionalism
- Implemented upselling strategy through tailored discovery questions to enhance customer engagement leading to increased sales of 10%
- Handled customer escalations with a 15% increase in first-contact resolution by engaging directly with customers and expressing empathy
- Implemented intentional customer engagement techniques to enhance in-store experiences, achieving a CSAT score of 95%
LOFT
Assistant Store Manager - Customer Experience
Austin, TX
09.2022 - 03.2023
- Managed a team of 15 employees to oversee sales operations and elevate customer experience
- Directed team efforts and implemented strategies to uphold customer satisfaction levels, achieving an average of 94% CSAT during interim management period
- Directed all aspects of operational management, focusing on employee scheduling and payroll to enhance retail performance
Circuit of the Americas
Quality Assurance Manager (Contractor)
Austin, TX
10.2021 - 11.2021
- Coordinated staffing strategies for Formula 1 race, effectively sourcing and integrating vendor staff to optimize service delivery in premium hospitality areas
- Conducted meetings with involved parties to address conflicts in contract negotiations, promoting strong relationships with COTA
- Managed and facilitated training sessions for a vendor team of 20+ staff, ensuring alignment with operational standards
J Hatchett Consulting
Lead Consultant & Founder
Austin, TX
01.2018 - 10.2019
- Designed a comprehensive multi-channel marketing strategy aimed at boosting occupancy by 35%
- Enhanced tenant satisfaction by swiftly resolving escalations and responding to help requests, achieving over 95% approval rates
- Oversaw contract negotiations and managed property initiatives, ensuring effective resolution of tenant-related challenges
Self-Employed
Licensed Realtor ®
Austin, TX
04.2010 - 09.2017
- Assessed client requirements and provided tailored guidance on home buying and listing processes; evaluated market trends to determine competitive listing prices; negotiated favorable contract terms to meet client objectives
- Oversaw intricate real estate transactions involving properties valued at $6 million; cultivated exceptional customer relationships, leveraging sales integrity as a strategic advantage
- Resolved 100% of escalated client issues on the first attempt by conducting in-depth discussions and providing tailored solutions during face-to-face meetings
- Achieved consistent engagement with 50+ prospective clients daily through proactive cold outreach efforts; optimized client interaction records utilizing CRM tools.
- Brokerage affiliations with STRÜB Residential, Keller Williams Realty, Berkshire Hathway HomeServices, Austin Portfolio, Mayfair International Realty
Education
MBA - Business Administration
12-2018
Bachelor of Science - Advertising
05-2008
Certification
Leadership Essentials Certification
Cornell University 2026
Sales Growth Certification
Cornell University 2025
Certified Customer Success Manager
SuccessHacker 2024
Certified Associate in Project Management
Project Management Institute 2021
Skills
Sales Acumen
Customer Success
Escalation Management
Customer Engagement
Servant Leadership
Pipeline Management
Contract Negotiation
Deal Closure
Strategic Prospecting
Tech Skills
Salesforce
Salesloft
Microsoft Office Suite
Google Suite
Zoom
Microsoft Teams
Organizations
Austin Women in Tech
Project Management Institute
Scrum Alliance