Jessica I Rivera-Harris

· Serve as the primary project liaison for domestic and international commercial and public sector clients, managing a portfolio ranging from $50M to $2B, ensuring tailored financial solutions meet strategic needs.

· Directly implement all projects and client requests, collaborating closely with key stakeholders to ensure seamless execution and alignment with client objectives and regulatory requirements.

· Conduct and facilitate web-based conference calls to foster communication and alignment among stakeholders throughout project lifecycles.

· Manage legal documentation, including contract reviews and client correspondence, to uphold rigorous operational standards and ensure high client satisfaction.

· Develop and facilitate the Sales & Service Specialist Foundational Skills training program for the New England Region, enhancing team capabilities to deliver exceptional client service.

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reduced operational risks while organizing data to forecast performance trends.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.