JESSICA J. PORTILLO

Obgyn Department & Office Manager

Riverside Medical Group Empire Division

Belleville, NJ

01.2019 - Current

Managed appointment scheduling, employee itineraries to improve productivity initiatives.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Communicated corporate objectives across all offices through regular correspondence and scheduled status updates.
Oversaw quality control and productivity to increase revenue.
Utilized patient and staff feedback to maintain customer partnerships and increase revenue.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Arranged office conferences for company employees .
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Managed office operations while scheduling appointments.
Maintained computer and physical filing systems.
Coached new hires on company processes while managing employees to achieve maximum production.
Prepared meeting materials and took clear notes to distribute.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Built relationships with physicians to create steady referral pipeline.
Developed policies and procedures for effective practice management.
Addressed and remedied all patient or team member issues.
Created and implemented organizational policies and procedures.
Consulted with healthcare professionals on business decisions.
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising employees.
Managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Developed close working relationships with front office and back office staff.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Offered patients information on various immunizations including flu, DTaP and HPV vaccines.
Worked closely with Doctors to check on patient statuses and needs.
Kept detailed records of patient treatments and needs throughout medical processes.
Developed team communications and information for meetings.
Exceeded goals through effective task prioritization and great work ethic.
Handled calls to address customer inquiries and concerns.
Assisted with regulatory issues such as compliance.
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing and supervising employees.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Called and faxed pharmacies to submit prescriptions and refills.
Documented vital signs and health history for patients in clinic and hospital environments.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Prepared initial patient charts for admission.
Verified insurances Authorzation.
Sanitized, restocked and organized exam rooms and medical equipment.
Completed clinical procedures and gathered patient data for interpretation by physician.
Scheduled appointments, registered patients.
Obtained client medical history, including medication information, symptoms and allergies.
Taught patients about medications, procedures and care plan instructions.
Compiled necessary documents for surgical billing packages.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures.
Verified insurance coverage and obtained pre-authorizations.
Checked patients in and out and collected payments.
Educated patients about surgeries and provided treatment plan documentation.
Reviewed medical histories and current information to provide accurate information to surgeons.
Coordinated with facilities to set up surgeries.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Managed office bookkeeping with insurance billing and patient payments.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Summary

Overview

Work History

Obgyn Department & Office Manager

Education

Medical Assistant

Skills

Timeline

Obgyn Department & Office Manager

Medical Assistant

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