Jessica Santos
Escondido,CA
Summary
Personable, energetic and well-organized professional equipped with varied experiences in administrative roles. Committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
Work History
Bilingual Receptionist
Del Lago Academy - Campus Of Applied Science
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided English/Spanish translation, including documents and correspondence to various departments, students, and family members.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access logs, off campus logs and issuing visitor badges from Raptor.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Assisted in removing, filing or creating new CUM files for all students.
- Assisted in the registration process for all grades.
Patient Service Representative
8-2-8 Urgent Care
03.2023 - 05.2023
- Completed 240 hours of externship training
- Greeted and assisted with check-in procedures on Experity.
- Entered patient demographics and insurance data, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquires in person, via telephone and through email.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Resolved customer complaints using established follow-up procedures.
- Administered co-payments and compiled daily financial records.
- Resolved billing inquires and disputes in timely fashion.
- Built and maintained positive working relationship with patients and staff.
Leading Petty Officer (Manager)
Southwest Regional Maintenance Center
07.2015 - 04.2020
- Expertly handled administrative requirements, maintained records and submitted operational reports.
- Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
- Coordinated activities of subordinate personnel to support mission success.
- Managed the Hearing Conservation Program, increasing compliance from 75% to 95%.
- Oversaw all training from the Enterprise Safety Application Management System, boosting completion from 80% to 92%.
- Expertly supervised 4 personal in the management of the HAZMAT and Safety Program.
- Analyzed and created a general safety inspection checklist specifically tailored for the department.
- Maintained an immaculate inventory of 90 hazardous materials.
Education
No Degree - Health Administration
Pima Medical Institute
San Marcos, CA05.2023
Skills
- Bilingual English/Spanish
- Time Management
- File Management
- Documentation and Reporting
- Data Entry
- Office Administration
- Microsoft Office
- Records Management
- Departmental Support
- Team Collaboration
- Written Communication
- Interpersonal Communication
Timeline
Bilingual Receptionist
Del Lago Academy - Campus Of Applied Science
11.2023 - Current
Patient Service Representative
8-2-8 Urgent Care
03.2023 - 05.2023
Leading Petty Officer (Manager)
Southwest Regional Maintenance Center
07.2015 - 04.2020
No Degree - Health Administration
Pima Medical Institute
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