Jessica "Jess" Teague
Laurel,MD
Summary
Dynamic and results-oriented Human Resources Business Partner with several years of experience driving organizational success through strategic HR initiatives. Proven expertise in aligning HR strategies with business objectives to optimize talent acquisition, employee development, and retention. Adept at fostering positive workplace culture and enhancing employee engagement through effective communication and collaboration. Strong leadership skills combined with a deep understanding of employment laws and regulations. Dedicated to delivering innovative HR solutions that support company growth and enhance employee satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner, Lead
Astrion
Rockville, MD
02.2024 - Current
- Company Overview: Oasis Systems, LLC was acquired by Astrion
- Managed all aspects of the ATS system operations
- Conducted annual employee performance reviews and provided feedback to improve job performance.
- Coached managers on best practices for effective management of their teams.
- Assisted in the development of succession planning initiatives for key positions within the organization.
- Collaborated with senior leadership to develop strategic plans to support business objectives.
- Analyzed data from surveys and other sources to identify trends in employee engagement and satisfaction.
- Facilitated resolution of conflicts between employees through mediation or alternative dispute resolution techniques.
- Created reports and presentations summarizing HR metrics including turnover rate, diversity statistics.
- Advised supervisors on appropriate disciplinary action according to company policy when necessary.
- Participated in investigations into complaints of workplace harassment or discrimination.
- Maintained accurate records related to personnel activities such as hiring, terminations, promotions, leaves of absence.
- Developed strategies to increase employee retention rates by implementing new rewards programs or improving working conditions.
- Managed relationships with external vendors providing services related to human resources functions.
- Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
- Developed and implemented transition plans to ensure smooth transitions of new projects from one team to another.
- Led and monitored progress of transition activities, identified risks, and escalated issues as needed.
QA Manager
Astrion
Rockville, MD
05.2017 - Current
- Developed and maintained an ISO 9001 quality management system, ensuring compliance with all applicable regulations.
- Created and implemented internal audit procedures to ensure that the organization was meeting its objectives.
- Conducted periodic audits of processes and procedures to identify areas for improvement in the organization's operations.
- Provided guidance on best practices in implementing ISO standards.
- Trained personnel on ISO policies, processes, and procedures.
- Ensured that corrective actions were taken where necessary to maintain process compliance.
- Assisted with the development of a comprehensive set of performance metrics to monitor progress against established goals.
- Collaborated with key stakeholders to ensure that organizational objectives were met within specified deadlines.
- Prepared reports and presentations outlining findings from internal audits and compliance reviews.
- Drafted detailed action plans for addressing identified gaps in processes or procedures.
- Recommended new methods for improving efficiency across departments.
- Reviewed customer feedback data to identify opportunities for improvement.
- Worked closely with senior management to develop strategies for achieving organizational objectives.
- Participated in external ISO certification assessments as required by accreditation bodies.
Senior Human Resources Director of Employee Relations
Astrion
Rockville, MD
01.2023 - 01.2024
- Company Overview: Oasis Systems, LLC was acquired by Astrion
- Addressed employee grievances, complaints, and concerns within a division of 600+ employees.
- Conducted confidential investigations into workplace incidents.
- Monitored adherence to legal requirements during investigations.
- Advised managers on performance management and employee relations topics.
- Collaborated with legal counsel to ensure compliance with employment laws and regulations.
- Regularly collaborated with management to foresee employee relations issues.
- Advised senior management on optimizing organizational practices for better employee engagement.
- Acted as a trusted partner throughout restructures and mergers.
- Gathered and analyzed metrics on employee relations identifying patterns.
- Managed termination documentation efficiently.
Human Resources Director
Oasis Systems, LLC
Rockville, MD
11.2018 - 12.2022
- Supported Senior VP of HR/CHRO with administrative projects as required.
- Contribute to quarterly updates of the Employee Handbook, ensuring that policies and procedures remain current and compliant with regulatory requirements.
- Enhanced HR policies and procedures to support organizational goals.
- Worked with Division President, Vice Presidents, Directors, and Managers on HR-related matters.
- Maintain regular communication with senior management and employees, fostering transparency, and addressing HR issues proactively.
- Actively participate in weekly HR Directors' meetings, contributing to discussions on team initiatives, and best practices.
- Assisted VP of HR in developing offer templates for Corporate/Shared Services.
- Lead the full onboarding process for new hires, including policy acknowledgment, orientation, and seamless cultural integration.
- Oversee the end-of-employment process, ensuring accurate data capture.
- Coordinated drug screenings, physical exams, and hire procedures.
- Oversee employee terminations, ensuring the accurate collection of offboarding data.
- Managed divisional Training and Education program.
- Manage all aspects of divisional benefits, including health, dental, vision, disability, life insurance, flexible spending plans, 401(k), and COBRA.
- Maintain employee files and performance materials in the UKG system, ensuring accuracy and confidentiality.
- Administer and manage all leaves of absence, including personal, medical, and military, ensuring compliance with legal and company policies.
- Process and monitor life, AD&D, workers' compensation, P&I, and auto claims, providing support to employees and their families.
- Managed all SCA-related concerns ensuring adherence to regulations.
- Issued Letters of Intent supporting divisional proposals.
- Supported Senior VP of HR in managing legal matters concerning employees.
- Collaborated with payroll team to ensure effective communication of employee changes.
Office Administrator
Oasis Systems, LLC
Rockville, MD
11.2017 - 12.2022
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed office budget to handle inventory, postage and vendor services.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Human Resources Generalist
Oasis Systems, LLC
Rockville, MD
05.2017 - 11.2018
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
- Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
- Performed data entry of employee information in HRIS system for accurate record keeping.
- Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
- Advised managers on effective methods for handling disciplinary actions or terminations when necessary.
- Participated in career fairs or recruiting events at local colleges and universities for talent acquisition purposes.
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Conducted background checks, reference checks and employment verification.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Conducted employee hiring and exit interviews.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Audited job postings for old, pending, on-hold and draft positions.
- Transmitted enrollment, termination and alteration information to vendors within established timeframes to keep changes up-to-date.
- Led staff meetings to develop strategies that would positively influence workplace relationships.
- Provided essential support to address individual HR needs of employees.
- Established and generated various reports to verify HR compliance.
- Partnered with senior HR team to communicate company standards and policies.
- Led employee engagement surveys and focus groups to identify areas for improvement and enhance employee satisfaction.
- Supported workforce planning and staffing strategies to align with organizational goals and objectives.
Technical Recruiter Lead
MAR Incorporated, LLC/Oasis Systems, LLC
Rockville, MD
09.2015 - 05.2017
- Managed recruitment and development of skilled professionals including engineers, security systems specialists, analysts, architects, data scientists, and mariners.
- Developed and maintained relationships with hiring managers to understand their recruitment needs.
- Conducted interviews of potential candidates for technical positions.
- Created job postings to attract qualified applicants for technical roles.
- Reviewed resumes and conducted phone screens to ensure candidate qualifications matched the requirements of open positions.
- Assessed candidates' relevant knowledge, skills, soft skills, experience, and aptitudes.
- Interviewed candidates in person or via video conferencing technology to obtain additional information regarding their qualifications.
- Provided guidance and advice to hiring managers throughout the interviewing process.
- Negotiated salaries with successful candidates while ensuring compliance with company policies.
- Maintained accurate records of all recruiting activities in applicant tracking systems.
- Attended job fairs and recruitment events to promote the organization's brand and build a network of potential future hires.
- Built strong relationships with external partners such as staffing agencies, universities, professional associations.
- Communicated regularly with internal stakeholders about current recruitment status updates and pipeline development .
- Participated in special projects related to talent acquisition initiatives such as employer branding campaigns.
- Researched new sourcing options including social media channels and other online resources.
- Analyzed market trends and prepared summaries regarding competitive intelligence related to talent acquisition strategies.
- Identified improvement areas within the existing recruitment process and suggested changes accordingly.
Project Administrator
MAR Incorporated, LLC
Rockville, MD
01.2015 - 09.2015
- Developed and maintained project plans, schedules, budgets, and other documents to ensure successful completion of projects.
- Created and distributed reports on project progress to stakeholders.
- Assisted in the development of project objectives and scope.
- Monitored project performance against established goals and objectives.
- Provided administrative support to the Project Manager including scheduling meetings, taking notes.
- Coordinated with internal and external teams to ensure that all tasks were completed on time.
- Maintained a database of key contacts related to the project activities.
- Collected feedback from stakeholders to improve the quality of future projects.
- Resolved conflicts between stakeholders by providing effective communication solutions.
- Organized team meetings and ensured timely delivery of deliverables from each team member.
- Supported the Project Manager in developing strategies for risk management.
- Managed resources such as personnel, materials, equipment, and funding necessary for successful completion of projects.
- Identified potential risks associated with projects and developed mitigation plans accordingly.
- Ensured that all relevant documentation was up-to-date throughout the life cycle of each project.
- Tracked changes in requirements throughout various phases of a project's lifecycle.
- Reviewed vendor contracts related to projects and negotiated better terms when needed.
Education
Master’s of Science - Management, Specializing in Human Resources
University of Maryland University College
Adelphi, MD08.2016
Bachelor’s of Science - Business Management
North Carolina A&T State University
Greensboro, NC12.2012
Skills
- HR Technology Implementation
- Talent Acquisition and Retention
- Performance Management
- Employee Relations
- Proposal and Transition Support
- HR Analytics and Metrics
- Human Resources Operations and Management
- Training and Development Programs
- Benefits Administration
- Compliance and labor laws
- Change Management
Additional Positions
- Concierge, The Donaldson Group, 05/01/14 - 11/01/14
- Camp Teacher, Norwood School, 06/01/13 - 08/01/13
- Camp Counselor, Norwood School, 06/01/12 - 08/01/12
- Administrative Assistant, Teague’s Tax Service, 11/01/07 - 12/01/17
Certification
- Active Top Secret Security Clearance
References
References available upon request.
Timeline
Human Resources Business Partner, Lead
Astrion
02.2024 - Current
Senior Human Resources Director of Employee Relations
Astrion
01.2023 - 01.2024
Human Resources Director
Oasis Systems, LLC
11.2018 - 12.2022
Office Administrator
Oasis Systems, LLC
11.2017 - 12.2022
QA Manager
Astrion
05.2017 - Current
Human Resources Generalist
Oasis Systems, LLC
05.2017 - 11.2018
Technical Recruiter Lead
MAR Incorporated, LLC/Oasis Systems, LLC
09.2015 - 05.2017
Project Administrator
MAR Incorporated, LLC
01.2015 - 09.2015
Master’s of Science - Management, Specializing in Human Resources
University of Maryland University College
Bachelor’s of Science - Business Management
North Carolina A&T State University