Jessica (Jessy) Strait
Grayling ,MI
Summary
Proven Medical Business Associate at OMH Family Practice Clinic, adept in healthcare compliance and patient relationship management. Enhanced billing accuracy and patient satisfaction through innovative solutions, demonstrating exceptional multitasking and critical thinking abilities.
Overview
18
18
years of professional experience
Work History
Medical Business Associate
OMH Family Practice Clinic
11.2023 - Current
- Assisted in the development of staff training materials, increasing overall competency levels among team members in key areas such as HIPAA compliance and infection control protocols.
- Assisted in the implementation of new billing software, resulting in a more accurate and efficient billing process.
- Consistently provided feedback on areas for improvement within the practice, helping to identify opportunities for growth and increased patient satisfaction.
- Facilitated smooth transitions between departments during patient transfers by coordinating closely with clinical teams on both ends of the process.
- Increased revenue through diligent insurance claims management and timely follow-ups with providers.
- Actively participated in continuing education opportunities relevant to my role as Medical Business Associate.
- Developed strong relationships with physicians, leading to improved communication and collaboration in patient care.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally while maintaining strict confidentiality standards.
- Streamlined patient registration process by implementing electronic medical record system, enhancing efficiency and reducing wait times.
- Managed scheduling for multiple healthcare providers, ensuring optimal patient flow and minimizing wait times.
- Contributed to successful accreditation reviews by consistently adhering to established policies and procedures regarding documentation standards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
General Manager
Bears Den Pizzeria
08.2017 - 09.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
CNA PCT
Blake Medical Center
02.2007 - 06.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
HHA (HOME HEALTH AIDE)
First In Care Home Health Agency
06.2007 - 02.2009
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
- Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
- Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
- Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
- Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
- Trained new HHA staff members on best practices for patient care delivery and documentation procedures.
- Administered medications accurately and on time, ensuring optimal treatment effectiveness.
Education
High School Diploma -
Grayling High School
Grayling Michigan 06.2002
Skills
Multitasking efficiency
Critical Thinking Capacity
Healthcare Industry Knowledge
Problem Solving Prowess
Continuous Improvement Mindset
Healthcare Compliance Understanding
Patient relationship management
HIPAA Regulations Familiarity
Strong organizational skills
Customer Service
Professional telephone etiquette
Telephone Customer Support
Critical thinking abilities
Patient check-in
Medicare/Medicaid
Patient Scheduling
Insurance Verification
HIPAA
Medical Terminology
Administrative support experience
Conflict resolution techniques
Clinical Support
Payment Collection
Medical Records Management
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent Communication
Critical Thinking
Organizational Skills
Active Listening
Effective Communication
Patient Safety
Adaptability and Flexibility
Timeline
Medical Business Associate
OMH Family Practice Clinic
11.2023 - Current
General Manager
Bears Den Pizzeria
08.2017 - 09.2022
HHA (HOME HEALTH AIDE)
First In Care Home Health Agency
06.2007 - 02.2009
CNA PCT
Blake Medical Center
02.2007 - 06.2017
High School Diploma -
Grayling High School
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