Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Joy Landsman

Great Neck

Summary

Personable and energetic receptionist dedicated to delivering excellence in customer service and administrative support. Proven expertise in data entry, database management, and scheduling ensures seamless operations and enhanced client satisfaction. Recognized for fostering positive relationships with clients and colleagues, contributing to a collaborative work environment. A proactive problem-solver thriving in fast-paced settings while maintaining attention to detail and professionalism.

Overview

4
4
years of professional experience

Work History

Customer Experience Representative

Harry's Inc.
03.2022 - Current
  • Streamlined customer feedback processes, leading to actionable insights that enhanced service delivery and increased customer satisfaction.
  • Delivered tailored customer solutions to international clients, ensuring their requirements were addressed effectively and efficiently.
  • Provide exceptional customer service and expert guidance to individuals with diverse technical expertise and backgrounds, working independently with minimal supervision.
  • Coordinated cross-functional teams to resolve customer issues promptly, improving resolution times and fostering a culture of teamwork.
  • Showcase strong written and oral communication skills in delivering impactful presentations and providing insightful input for briefings, project papers, and correspondence to customers with minimal oversight.
  • Analyzed customer behavior data to identify trends, enabling targeted marketing strategies that boosted product awareness and sales.
  • Provided exceptional support to customers, building rapport and trust that led to long-term relationships and repeat business.
  • Executed internal policy directives by adhering to written and verbal instructions and manuals, demonstrating the ability to solve complex and controversial issues independently.
  • Enhanced customer service protocols, resulting in measurable gains in response efficiency and overall satisfaction rates.
  • Filtering and flagging negative feedback on social media platforms such as Facebook, TikTok, X (formerly Twitter), and Instagram.
  • Implemented a new feedback loop for customer insights, resulting in noticeable improvements in service delivery and heightened customer satisfaction.

Customer Experience Agent

Murray's
10.2021 - 01.2022
  • Provided exceptional customer service by addressing inquiries and resolving issues, fostering customer loyalty and satisfaction.
  • Monitored customer feedback to identify trends, implementing actionable changes that led to noticeable improvements in service quality.
  • Processed orders efficiently, ensuring timely delivery and contributing to marked gains in operational efficiency.
  • Worked closely with team members to streamline communication, enhancing overall customer experience and team cohesion.
  • Maintained accurate records of customer interactions, supporting data-driven decisions and improving service response times.
  • Implemented a feedback loop for customer insights, leading to substantial improvements in service processes and enhanced satisfaction.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Cooperated closely with other departments to support achievement of customer experience outcomes.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Documented customer interactions in internal database to maintain customer service history details.


Education

Certification in Human Resource - Human Resource

Tamiu
Laredo
08-2026

Bachelor’s degree - Criminal Justice

Liberty University
Lynchburg, VA
09-2028

Skills

  • Greet and assist clients, visitors, and staff with a friendly attitude
  • Provide front desk services, answer and direct multi-line phone calls, and prepare conference rooms for meetings with necessary equipment
  • Coordinate workspace setups for new employees and support onboarding by arranging name plates, badges, and business cards
  • Manage incoming and outgoing mail, and maintain the cleanliness and organization of the reception area
  • Staff management
  • Positive and professional
  • Meticulous and organized
  • Office management
  • Mail distribution
  • Conflict Resolution (Expert)
  • Customer Retention (Expert)
  • Training Development (Expert)
  • Bilingual (Expert)
  • Ability to operate in a high-volume environment (Expert)
  • Data Analysis (Expert)
  • Employee Onboarding (Expert)
  • Call center experience
  • Appointment scheduling

Languages

Spanish
Native or Bilingual

Timeline

Customer Experience Representative

Harry's Inc.
03.2022 - Current

Customer Experience Agent

Murray's
10.2021 - 01.2022

Certification in Human Resource - Human Resource

Tamiu

Bachelor’s degree - Criminal Justice

Liberty University

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