Summary
Overview
Work History
Education
Skills
Certification
Timeline
Jessica Joy Ramalia

Jessica Joy Ramalia

Summary

Versatile & proactive professional with a proven track record of excelling in various roles. Continuously seeking new opportunities for personal & professional growth. Adaptable & eager to take on challenges to expand skills & contribute positively to any team or organization. Committed to continuous improvement & achieving success in all endeavors.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Property Manager

Nolan Living
06.2021 - Current
  • Dedicated understanding & continual growth in understanding of Fair Housing
  • Direct day-to-day maintenance operations for residents & managing apartment home turn work
  • Executed capital improvement plans, including vendor relations & coordination, budget tracking, & project scheduling
  • Communicated effectively with owners, residents, & on-site associates
  • Developed annual operating budgets & forecasts, as well as sales & marketing plans
  • Handle resident communications, conflict resolutions, & lease enforcement
  • Trained in Yardi & CRM Flex
  • Moved up from leasing agent to property manager in less than 2 years

Office Assistant/Temporary Operations Manager

Weinstein Security Inc
01.2020 - 06.2021
  • Growth of knowledge in the security industry
  • Computer skills enhanced
  • Great communication growth through phone, email, mail or faxing
  • Prepared & edited documents to produce precise, accurate & professional communication
  • Interim operation manager duties included, but were not limited to, scheduling, client satisfaction & interaction, management of all operations & employees including any & all issues associated with employees disciplinary action, contract & proposal writing, & most human resource tasks

Delivery Driver

Door Dash
08.2018 - 01.2020
  • Delivered food & merchandise efficiently to customers across a wide service area, consistently meeting time & quality expectations
  • Maintained a 95%+ customer satisfaction rating through punctual deliveries, friendly service, & attention to order accuracy
  • Optimized delivery routes using GPS & app-based navigation tools to reduce delivery times & increase daily earnings
  • Handled cash & digital transactions with accuracy & professionalism
  • Demonstrated strong time management by completing a multitude of deliveries per shift while adapting to changing traffic & order volumes
  • Independently managed scheduling & logistics, demonstrating responsibility & self-motivation
  • Operated vehicle safely in highly congested areas with no traffic violations
  • Started as a second job, kept as a full time job when I started school

Accounts Payable & Accounts Receivable Clerk/Receptionist

City Electric Supply
10.2018 - 01.2019
  • Prepared & delivered invoices to customers, processed payments, & documented account updates
  • Used accounting software to reconcile accounts, track income, & generate invoices
  • Prepared billing statements & invoices for customer purchases & recorded transaction date, price & fees to support accuracy
  • Made outbound calls to vendors & customers to discuss & resolve account needs

Front Desk Agent

Hyatt Regency
08.2017 - 01.2018
  • Welcomed each new arrival pleasantly & confirmed reservations & identification
  • Took reservations over phone, in person, & via computer for guests & provided confirmation information
  • Collected room deposits, fees, & payments
  • Oversaw fast-paced front desk operations & guests' needs at busy facility
  • Enforced policies & procedures to increase efficiency
  • Used quick response & dynamic service skills to build relationships with patrons & improve customer retention rate
  • Completed daily operations using Opera Property Management System (PMS) to manage reservations, guest check-ins/outs, billing, & room assignments with accuracy & efficiency

Assistant Manager

Airport Stadium 12
07.2015 - 07.2017
  • Supervised daily theater operations, including concessions, box office, & floor staff, ensuring seamless customer experiences & adherence to company standards
  • Trained, scheduled, & managed a team of 25+ employees, fostering a productive & customer-focused work environment
  • Resolved customer complaints & escalated issues diplomatically, resulting in improved satisfaction & repeat business
  • Assisted with inventory control & ordering, reducing waste & ensuring consistent stock of concessions & supplies
  • Handled cash management duties including nightly deposits, safe counts, & till reconciliations with 100% accuracy
  • Enforced safety, cleanliness, & security protocols throughout the facility, ensuring compliance with local regulations & company policy
  • Supported marketing & promotions, increasing attendance & concession sales during special events & blockbuster releases
  • Stepped in as acting manager, with other assistant managers, during house manager's absence, overseeing full shift operations & decision-making.
  • Was promoted from associate to assistant manager in less than 8 months

Housekeeping

David Ministries
10.2011 - 10.2014
  • Maintained high standards of cleanliness & presentation in a four bedroom guest house & one bedroom cottage, ensuring a welcoming & comfortable environment for all guests
  • Performed routine deep cleaning, laundry, & property upkeep to maintain guest satisfaction& operational readiness
  • Provided friendly, attentive service to guests & residents, addressing needs promptly & professionally to enhance guest experience
  • Supported ranch operations by coordinating & completing maintenance requests

Education

Certificate - Accounting

Santa Rosa Junior College, Santa Rosa, CA
05.2021

High School Diploma - undefined

El Molino High School, Forestville, CA
05.2015

Skills

    Administrative & Office Skills:

  • Accounts Payable & Receivable
  • Office Management
  • Scheduling & Calendar Management
  • Data Entry & Record Keeping
  • Inventory Control
  • Vendor Coordination
  • Invoicing & Billing
  • Front Desk Operations
  • Multi-Line Phone Systems
  • Report Generation
  • Document Filing & Organization
  • Supply Management

    • Customer Service & Communication

  • Guest Relations
  • Conflict Resolution
  • Professional Verbal & Written Communication
  • Complaint Handling
  • Upselling & Service Promotion
  • Client Relationship Management
  • Interpersonal Skills
  • Hospitality & Concierge Services
  • Tenant Relations
  • Customer Satisfaction Focus
  • Community Engagement
  • Public Interaction & Problem Solving

    • Operations & Leadership

  • Team Supervision & Training
  • Staff Scheduling & Shift Management
  • Time Management
  • Multitasking in Fast-Paced Environments
  • Decision Making Under Pressure
  • Policy Enforcement
  • Quality Control
  • Facility & Grounds Oversight
  • Safety & Compliance Enforcement
  • Vendor & Contractor Management
  • Emergency Response Coordination
  • Maintenance Oversight

    • Technical & Industry Specific

  • Property Management Software & Customer Tracking Tools- Yardi & CRM Flex
  • Microsoft Office Suite (Word, Excel, Outlook)
  • POS Systems & Ticketing Software
  • Basic Accounting Principles
  • Housekeeping Procedures & Standards
  • Lease Administration & Renewals
  • Delinquency Management
  • Fair Housing Compliance

Certification

  • Assistant to Accountant, Santa Rosa Junior College, 2021
  • Driver's License, Automatic/Manual , 2015

Timeline

Property Manager - Nolan Living
06.2021 - Current
Office Assistant/Temporary Operations Manager - Weinstein Security Inc
01.2020 - 06.2021
Accounts Payable & Accounts Receivable Clerk/Receptionist - City Electric Supply
10.2018 - 01.2019
Delivery Driver - Door Dash
08.2018 - 01.2020
Front Desk Agent - Hyatt Regency
08.2017 - 01.2018
Assistant Manager - Airport Stadium 12
07.2015 - 07.2017
Housekeeping - David Ministries
10.2011 - 10.2014
El Molino High School - High School Diploma,
Santa Rosa Junior College - Certificate, Accounting

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