Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica K. Brown

Olathe,Kansas

Summary

Accomplished Healthcare IT, Administrative Associate, Medical Billing & Implementation Specialist with a proven track record at Medical Advantage Group and United Healthcare. Experienced in software implementation, Medical Billing & Coding and Customer service.

Well versed in many systems including but not limited to: Paycom, eCW, Experity, Birdview, Oracle, Iris, Microsoft office, Teams, and several medical billing systems.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Healthcare IT & Implementation Specialist

Medical Advantage Group
08.2022 - 01.2024
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
  • Evaluated third-party vendors for compatibility with existing systems during integration planning phases.
  • Coordinated Travel for myself and various other employees throughout the company including car rentals, Hotel accomodations, and time sensitive arrangements.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Medical Billing Specialist

United Health Group, Optum
08.2015 - 08.2022
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Located errors and promptly refiled rejected claims.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Precisely evaluated and verified benefits and eligibility for Various Insurance agencies.
  • Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
  • Filed and updated patient information and medical records for Medicare Claims and Transplant Patients.
  • Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Enhanced interdepartmental communication by serving as a liaison between the billing department and clinical staff regarding Medicare-related issues.
  • Reduced claim denials by meticulously reviewing and correcting billing data prior to submission.
  • Assisted in maintaining HIPAA compliance, safeguarding patient information during the billing process.
  • Trained new staff members on Medicare billing procedures and best practices, improving team efficiency.
  • Posted payments and collections on regular basis.
  • Assisted pharmacist by correctly billing prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Assistant Director of Education

KinderCare Learning Centers
03.2011 - 07.2015
  • Promoted a positive school culture by advocating for inclusivity, diversity, and equity in all aspects of the educational environment.
  • Increased parental involvement in educational activities by creating engaging programs, workshops, and events.
  • Recruited, trained and mentored faculty and staff in best practices for instruction.
  • Enhanced curriculum development by incorporating innovative teaching strategies and diverse learning techniques.
  • Observed teachers and students in classrooms to gather data and improve instruction.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Oversaw purchasing and organization of classroom materials, food inventory and off site field trips
  • Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
  • Handled weekly student tuition Payments and communicated with Families in an effective and empathetic manner.
  • Coordinated field trips along with off-campus activities that promote experiential learning opportunities outside the classroom setting.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry Parents/Guardians.
  • Entrusted by families with Infants ages 6 weeks and up.
  • Maintained proper classroom ratios and teaching certifications required by the State of Kansas.
  • Assisted New Families with Tours of the Center, answering questions effectively and promoting a positive experience for staff and families.
  • Maintained First aid and CPR requirements.
  • Opening and closing of the Center along with being "on call".


Education

Associate of Arts - Business Administration

Johnson County Community College
Overland Park, KS
05.2001

Skills

  • Team Leadership
  • Customer Relations
  • Employee Scheduling
  • Staff training/development
  • Hiring and Onboarding
  • Performance Improvement
  • Performance Evaluations
  • Patient Billing
  • CPT Knowledge
  • Administrative Support

Certification

  • Director's Certificate of Early Childhood Education
  • Class C CDL


Timeline

Healthcare IT & Implementation Specialist

Medical Advantage Group
08.2022 - 01.2024

Medical Billing Specialist

United Health Group, Optum
08.2015 - 08.2022

Assistant Director of Education

KinderCare Learning Centers
03.2011 - 07.2015

Associate of Arts - Business Administration

Johnson County Community College

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Jessica K. Brown