Jessica K. Hansen
Fort Worth,TX
Summary
I am a results-driven employee with a variety of skills used to provide administrative and financial support in a busy office environment. I adapt to changes and prioritize handling multiple projects and tasks on a daily basis. I use strong communication and interpersonal skills with others and have 13 years of professional experience that includes 4 years working in the public education system, 5 years in higher education, 2 years in retail, and a year in financial services with First Command where I had my most recent position as a Brokerage Operations Associate.
Overview
1
1
Certification
Work History
Brokerage Operations Associate
First Command Financial Services
01.2022 - 04.2023
- Fulfilled requests at Home Office for product management purposes within Brokerage Operations department
- Processed tasks related to the Asset Management System, system errors, direct at fund tasks, and annuity business
- Calculated high-level recharacterizations on a daily basis for client’s individual retirement accounts
- Followed-up with clients and advisors regarding ACE cases to keep client information up-to-date and create new households for splits and/or merge requests
- Maintained processing of annuities with fund companies by indexing applications, submitting for approval with supervision and making sure they were completed in a timely manner
- Processed business transactions for clients using various business platforms online such as NetX, Laserfiche, and AS400.
Recruitment/Admissions Assistant
UNT Health Science Center
10.2016 - 11.2021
- Managed payments for Graduate School of Biomedical Sciences program and processed applications for all Master’s and PhD reviews and attended faculty meetings on a weekly basis
- Prepared recruitment materials and ordered swag for recruitment events at different colleges to recruit prospective students into GSBS programs
- Restocked swag and recruitment materials in-office as needed
- Attended annual Open House on campus and processed RSVP information via website information and prepped materials for events on campus
- Reviewed official transcripts for applications.
Sales Associate
Pier 1 Imports
07.2016 - 10.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted customers and used best customer service skills to meet their needs in the store.
Human Resources Assistant
Oklahoma City University/ OKC
07.2015 - 12.2015
- Trained as a front desk assistant to enter data for the HR department into various systems and kept track of adjunct trainings, board meeting notes, I-9 forms for students, and filed other various HR documents pertaining to FMLA, etc.
Special Projects Coordinator
Oklahoma Osteopathic Association/ OKC
03.2014 - 05.2015
- Worked on various projects such as advertising for the association’s D.O
- Journal and continued medical education events using Adobe InDesign
- Attended monthly board meetings and completed minutes for the director and made edits to the D.O
- Journal in-office
- Prepared power point presentations and packets for attendees at CME events
- E-mailed physicians to follow-up regarding their CME presentations and attendance.
Administrative Assistant
Norman Public Schools
04.2010 - 03.2014
- Managed enrollment processes for Pre-K/French Immersion programs and kept track of pre-k enrollment numbers while working closely with the Director of Early Childhood Education to assist staff at elementary sites
- Assisted with Oklahoma Parents As Teachers program by updating state department numbers and attending monthly meetings
- Assisted Director of Public Information with new website launch, district newsletters, and drafted push messages via social media
- Worked in content management systems to update the district’s website as needed and posted news articles from the director
- Edited and published the weekly N-Side newsletter sent out to the district via Hootsuite to inform parents and students of news and activities taking place on and off school campuses.
Education
Certificate Courses - Library And Information Science
University of North Texas
2020
Bachelor of Arts -
University of Oklahoma
Norman, OK12.2009
Arlington Heights High School
2005
Skills
- SKILLS/SYSTEMS:
- Project & Content Management
- Managing Social Media Platforms
- Written/Verbal Communication
- Microsoft Word & Power Point ACE/Salesforce/Hootsuite
Certification
General Lines Agent in Life, Health, Accidental & HMO
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Brokerage Operations Associate
First Command Financial Services
01.2022 - 04.2023
Recruitment/Admissions Assistant
UNT Health Science Center
10.2016 - 11.2021
Sales Associate
Pier 1 Imports
07.2016 - 10.2016
Human Resources Assistant
Oklahoma City University/ OKC
07.2015 - 12.2015
Special Projects Coordinator
Oklahoma Osteopathic Association/ OKC
03.2014 - 05.2015
Administrative Assistant
Norman Public Schools
04.2010 - 03.2014
Certificate Courses - Library And Information Science
University of North Texas
Bachelor of Arts -
University of Oklahoma
Arlington Heights High School
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