Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
References
Timeline
Generic

Jessica K Polando

Moore,Oklahoma

Summary

Accomplished and energetic individual with a solid history of meeting the expectations of each encounter. Able to learn new tasks quickly, dedicated to commitment, and achieving success in an established career environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Property Manager/Certified Field Trainer

SecurCare Self Storage
Moore, OK
03.2018 - Current
  • Implementing CORE Values
  • Overseeing property management
  • Accounts Receivables with goal below 8%
  • Increasing occupancy along with income
  • Insurance compliance
  • Profit and Loss Regulations -proficient in Power BI
  • Delegate work orders, create organization, and enhance the property
  • Submitting/Approving Invoices
  • Developing customer relations
  • Promoting interactions with local businesses
  • Monthly Auctions
  • Certified Field Trainer for 20 properties- 2 Areas-being on call every day
  • Rental increase management and negotiations
  • Training all new hires
  • Conducting Weekly Microsoft Teams meetings with Area Manager
  • Implementing guidance on new procedures and policies within the company
  • Conducting audits on properties, bank records, merchandise and maintenance
  • Filing and record keeping
  • Approving/Submitting Invoices
  • Daily cash handling
  • Conducting Interviews for potential new hires
  • Traveling via vehicle to other locations or by plane to help out properties in other regions
  • Testing out new software's-Breeze and SSM
  • Involved in LEAD Program

Registrar Women's and Children's Center

Norman Regional HealthPlex
Norman, OK
10.2017 - 03.2018
  • Registering patients for surgeries, labor and delivery, direct admits, lab work, and imaging
  • Creating accounts for mothers and newborns under Nursery or NICU orders
  • In-transfers from physicians orders
  • Validating demographics
  • Collecting pertinent information from the patient, family and friends
  • Verifying insurance through Experian Software
  • Collecting co-pays, deductibles, out of pocket expenses, and meeting monthly quota
  • Getting consents/forms signed and scanning into patient accounts
  • Maintaining HIPPA Compliance and confidentiality
  • Interacting with patients, families, hospital staff and the general public while providing exceptional communication skills

Receptionist/Records

Physicians' Surgical Center
Moore, Oklahoma
12.2015 - 11.2017
  • Responsible for opening up and preparing the facility.
  • Admitting patients and validating demographics for entering into system software.
  • Working with Compliance Manager to make sure all charts are completed before filing deadlines and auditor evaluations.
  • Debrief and validate lists of allergies, medications, medical history, relaying the information over to the nurses/staff.
  • Verifying members associated with the patient for setting up consultations after procedures.
  • Insurance verification
  • Other duties include taking payments, daily cash log entries, answering phones, prescription requests, schedule confirmations.

PT Store Associate/Relief

A&W Storage
Oklahoma City, OK
08.2016 - 06.2017
  • Increased occupancy along with income
  • Increased inventory sales
  • Daily maintenance/cleaning of property
  • Developing customer relations
  • Work Orders
  • Opened property from new build
  • Recruited prospects turned tenants by marketing

Optical Tech/Optician

Ideal Eye care, PC
Norman, Oklahoma
09.2013 - 12.2015
  • Responsible for reviewing patients current medical history and medications.
  • Performed required testing - visual acuities, Glaucoma, and Macular Degeneration.
  • Other duties included dilating, setting up reoccurring/new appointments, surgical/specialty referrals,
  • Verifying insurance
  • Insertion and removal of contact lens training, measuring and meeting the patients eye wear needs for glasses

Special Education Assistant Teacher

Highland Park ISD
Dallas, Tx
08.2008 - 09.2013
  • Responsible for assisting teacher with classroom needs as well as meeting the needs of each student.
  • Duties included teaching each student their individual goal plan, working in classroom settings, specials, cafeteria and recess
  • Taking data on goal settings, planning, scheduling, and averaging grades at the end of each grading period.
  • Working with occupational and physical therapist to manage and maintain the needs of each student.

Optician

Wal-Mart Vision Center
Frisco, TX
02.2006 - 08.2008
  • Responsible for handling and filling patient's prescriptions
  • Verifying insurance
  • Teaching contact lens classes
  • Communication with onsite Optometrist
  • Taking measurements for eye glasses
  • Answering phones, data entry, promoting sales, checking in prescriptions
  • Meeting the needs of each personal encounter

Education

High School Diploma -

Little Elm High School
Texas
2006

Skills

  • Leadership
  • Proficient in demographic and data entry
  • Purchasing/Sales
  • Time Management
  • Multi Tasker
  • Communication and Active Listening Skills/Negotiations Expert
  • Problem Resolution Ability
  • Business Operations
  • Profit and Loss
  • Performance Analysis
  • Microsoft Office
  • Customer Service
  • Budget Preparation
  • Grounds and Facility Inspection

References

Given upon request

Accomplishments

  • Park Cities Teacher Of The Year 2011
  • NSA Brands Property Manager of the Year 2022
  • NSA BRands Certified Field Trainer 2023
  • Representing NSA Brands LEAD Program (Leadership Education, Advancement and Development) 2023-2024

Certification

  • Certified Field Trainer-NSA BRANDS

References

References available upon request.

Timeline

Property Manager/Certified Field Trainer

SecurCare Self Storage
03.2018 - Current

Registrar Women's and Children's Center

Norman Regional HealthPlex
10.2017 - 03.2018

PT Store Associate/Relief

A&W Storage
08.2016 - 06.2017

Receptionist/Records

Physicians' Surgical Center
12.2015 - 11.2017

Optical Tech/Optician

Ideal Eye care, PC
09.2013 - 12.2015

Special Education Assistant Teacher

Highland Park ISD
08.2008 - 09.2013

Optician

Wal-Mart Vision Center
02.2006 - 08.2008

High School Diploma -

Little Elm High School

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Jessica K Polando