Jessica K Romero
Corona,CA
Summary
Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills.
Overview
2
2
years of professional experience
Work History
Crew Leader (Captain)
Mod Pizza
05.2022 - 07.2024
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Prepared pizza, salads and other specialty items according to customer specifications.
- Addressed and handled customer complaints in polite and professional manner.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
John F Kennedy Middle College High School
Norco, CA06.2023
Skills
- Crew oversight
- Safety Guidelines
- Multitasking and Organization
- Food Preparation
- Teamwork and Collaboration
- New Hire Training
- Delegating Work
- Customer Service
- Problem Resolution
- Safe Food Handling
- Food presentation
Timeline
Crew Leader (Captain)
Mod Pizza
05.2022 - 07.2024
High School Diploma -
John F Kennedy Middle College High School