Jessica Kate Tolbert

Leading and Developing a pro sales based environment. Driving sales and associate growth. Setting and managing standards. Supporting selling behaviors and driving credit.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Maintained stock of items, cleanliness, organization, and provided excellent customer service.
• Trained new employees on overall company and department-specific policies and procedures.
• Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
• Managed team of 17 employees, delegated tasks and held each employee accountable for completing assignments.
• Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
• Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
• Maintained clean, organized workspaces for optimal functionality and employee safety.
• Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.

• Supervised daily operations to ensure efficient workflow and optimal team performance.
• Trained and mentored staff on company policies, procedures, and safety protocols.
• Coordinated inventory management processes to maintain stock levels and minimize shrinkage.
• Implemented process improvements to enhance customer service and operational efficiency.
• Conducted performance evaluations to support employee development and productivity goals.
• Developed scheduling strategies to align workforce availability with peak business hours.
• Resolved customer inquiries and complaints promptly to uphold store reputation and satisfaction.
• Collaborated with management on strategic initiatives to drive sales growth and profitability.

• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked well in a team setting, providing support and guidance.