Jessica Dowling
Tallmadge
Summary
Professional with significant experience in retail management, skilled in driving store performance and enhancing customer satisfaction. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in inventory control, staff training, and customer service. Known for reliability and effective communication, capable of leading teams to meet and exceed targets.
Overview
9
9
years of professional experience
Work History
Specialty Assistant Store Manager
The Home Depot
07.2022 - Current
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Manage relationships with our service providers and maintain strong lines of communication between all parties involved for smooth processes.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among customers.
- Implemented loss prevention measures, resulting in decreased instances of theft and shrinkage within the store.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
Merchandising Assistant Store Manager
The Home Depot
02.2018 - 07.2022
- Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
- Increased sales by strategically placing merchandise and creating visually appealing displays.
- Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
- Reduced out-of-stock instances with diligent monitoring of inventory levels, overhead organization, and down-stocking shelves.
Merchandising Execution Manager
The Home Depot
10.2016 - 02.2018
- Responsible for overseeing operations across nine stores within the district while managing the night travel team to ensure the efficient and timely execution of projects.
- Conducted regular audits of stores' compliance with company standards in visual presentation, signage, and promotional displays.
- Spearheaded seasonal floorset changes, coordinating efforts across multiple departments to execute complex transitions efficiently.
- Streamlined communication between store management, associates, and corporate teams to facilitate cohesive merchandising execution across all locations.
- Established clear performance metrics for the team, driving accountability and fostering a results-oriented culture within the organization.
Education
BBA - Business Administration And Management
Strayer University
09-2023
Skills
- Store operations
- Team management
- Task delegation
- Promotions planning
- Employee engagement
- Customer service
- Problem-solving
- Verbal and written communication
Timeline
Specialty Assistant Store Manager
The Home Depot
07.2022 - Current
Merchandising Assistant Store Manager
The Home Depot
02.2018 - 07.2022
Merchandising Execution Manager
The Home Depot
10.2016 - 02.2018
BBA - Business Administration And Management
Strayer University
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