Jessica L. Casteal, B.S Health Care Admin
Rosharon,TX
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor, Care Coordinator Health Administration
Kelsey- Seybold Clinic- Population Health
Pearland, TX
04.2019 - Current
- Enhanced application of nursing and medical practices in alignment with laws and regulations.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Audited and documented processes and procedures for new accounts department.
- Supervised and managed over 10 employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Developed training, task and process guidelines and communicated clear and concise directions to employees
- Conducted employee evaluations to provide feedback and set expectations for future job performance
- Worked with management team to implement proper division of responsibilities
- Monitored expenditures to mitigate risk of overages
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality
Medical Assistant Instructor
Altierus Career College
Houston, TX
10.2021 - Current
- Instruct students online and in lab
- Provided instruction to over 100 students
- Curriculum-based teaching for Medical Assistant Lab
- Provide instruction and monitor teaching/learning course
- Student engagement programs
- Provided immediate and constructive feedback to students individually and as a group.
- Evaluated students' competencies through written assignments and examinations.
- Delivered individualized instruction on observation, assessment, decision-making, and patient health teaching.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Conducted clinical simulations and provided feedback for each individual student.
- Supervised students when administering medications to maintain patient safety.
- Analyzed clinical settings' effectiveness in helping students achieve course and program outcomes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Maintained energy and enthusiasm in a fast-paced environment.
Lead Medical Assistant
UTMB Pedi And Adult Primary Care
Angleton, TX
02.2016 - 03.2019
- Gather the necessary documents needed for patient care
- Vital signs
- Heel stick
- Vaccine administration
- Triage sick visits
- Phone calls for patient care
- Front office administrative
- Lab draws
- Catheters- Pedi patient certified
- EPIC-EMR
- Employee assignment schedules with providers
- Clinical preceptor
- Ordering supplies for clinic
- Support office manager in day-to-day clinic duties
- Schedule Appointments
- Medication Administration
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Documented patient information in EMR and prepared paperwork for Job titles.
- Assisted physicians and nurses with clinical procedures such as Types.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of Number+ patients per day.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and administered medications to alleviate patient symptoms.
Certified Medical Assistant- Front Office Specialist II
NRCMA, Texas Children Pediatrics
Houston, TX
10.2012 - 02.2016
- Gather necessary documents needed for patient care
- Vital signs
- Heel stick
- Vaccine administration
- Triage sick visits
- Phone calls for patient care
- Front office administrative duties
- Lab
- Catheters
- EPIC-EMR
- Schedule Appointments
- Medication Administration
- Posted payments and charges to patient accounts and participated in billing processes.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Submitted patient statements and medical billing to insurance companies.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, monitoring office equipment.
- Optimized patients' satisfaction, provider time,andtreatment room utilization by scheduling appointments in person or by telephone.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
Certified medical Assistant, Front Office Administration Assistant
NRCMA, MEDCARE CLINICS, Adult and pediatric Psychiatry
Houston, TX
07.2012 - 10.2012
- ADHD evaluations for children
- Vitals
- Schedule appointments
- Front office Administration
- Labs
- Medical records filing
- Phone messages
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure.
- Kept medical supplies insufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Maintained optimal office security by monitoring visitors and following precise procedures.
- Managed and supported over 50 patient calls per day
Direct Care Staff
TECH, Y Extraordinary, M&Y Extraordinary care INC
Missouri City, TX
01.2012 - 07.2012
- In home patient care
- Vitals
- Transportation for patients
- Medical records filing
- Phone messages
- Total patient care
- Applied clean dressings, stockings or support bandages under direction of nurse or physician.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
- Entertained or read aloud to patients to improve mental health and alertness.
- Cleaned, groomed or draped patients to prepare for surgery, treatment or examination.
- Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
- Transported specimens or pharmacy items along with proper documentation to authorized personnel.
- Exercised comatose, paralyzed or restricted mobility patients to maintain flexibility and muscle tone.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Transported individuals to events and activities, medical appointments and shopping trips.
Certified Medication Aide
CMC, Carol Young Unit
Dickinson, TX
05.2010 - 05.2011
- Medication Administration to over 50 patients a day
- Patient care
- Charting of administration of medication
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
- Reported changes in patient status regarding drug therapy.
- Administered medications to patients and remained vigilant for negative side effects.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Administered prescribed drugs to high-volume patient caseload.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Certified Medication Aide / Certified Nursing Assistant
Laurel Court Nursing Home
07.2006 - 05.2010
Education
Master of Science - MHA/MBA
University of Phoenix
Phoenix, AZ08.2022
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ12.2019
Associate of Arts - Health Administration
University of Phoenix-Online
Phoenix, AZ09.2016
National Reg Certified Medical Assistant -
Fortis College
Houston, TX05.2012
High School Diploma -
Angleton High School
Angleton, TX05.2004
Skills
- Strong Leadership/ Management Skills
- Word document, PowerPoint, Excel, Share point, Data analysis
- Software EMR certified
- Daily Facility Operations
- Complex Problem-Solving
- Finance
- Online Databases
- Maintaining Patient Safety Standards
- Positive Reinforcement Strategies
- Office Operations
- Program Operations
- Institutional Policies
- Medical Assistance
- Personalized Support
- Customer Satisfaction
- Competency Assessment
- Scheduling Medical Appointments
- Formal Evaluations
- Program Improvements
- Team Collaboration
Certification
CERTIFICATIONS/LICENSES
Spread Sheets
Analysis
Reports
Time Management
CERTIFIED MEDICAL ASSISTANT
July 2016
EPIC- Certified trained, EPIC SUPER USER
CPR
ADDITIONAL INFORMATION
Timeline
Medical Assistant Instructor
Altierus Career College
10.2021 - Current
Supervisor, Care Coordinator Health Administration
Kelsey- Seybold Clinic- Population Health
04.2019 - Current
Lead Medical Assistant
UTMB Pedi And Adult Primary Care
02.2016 - 03.2019
Certified Medical Assistant- Front Office Specialist II
NRCMA, Texas Children Pediatrics
10.2012 - 02.2016
Certified medical Assistant, Front Office Administration Assistant
NRCMA, MEDCARE CLINICS, Adult and pediatric Psychiatry
07.2012 - 10.2012
Direct Care Staff
TECH, Y Extraordinary, M&Y Extraordinary care INC
01.2012 - 07.2012
Certified Medication Aide
CMC, Carol Young Unit
05.2010 - 05.2011
Certified Medication Aide / Certified Nursing Assistant
Laurel Court Nursing Home
07.2006 - 05.2010
Master of Science - MHA/MBA
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
Associate of Arts - Health Administration
University of Phoenix-Online
National Reg Certified Medical Assistant -
Fortis College
High School Diploma -
Angleton High School
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