Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica L Faggioli

Fort Myers,FL

Summary

Dedicated sales and marketing professional with experience in executing marketing campaigns and enhancing customer engagement. Recognized for a strong work ethic and commitment to service excellence, ready to leverage expertise to drive significant business growth.

Overview

15
15
years of professional experience

Work History

Sales /Marketing

Summit Retail Solutions
11.2025 - Current
  • Developed promotional materials to enhance brand visibility and drive customer engagement.
  • Assisted in executing marketing campaigns across state
  • Collaborated with team to create targeted outreach plans for potential clients.

Chief Marketing Officer

Heads Up Roofing
12.2024 - 09.2025
  • Developed and implemented comprehensive marketing strategies for roofing services.
  • Managed digital marketing campaigns across social media platforms to enhance brand visibility.
  • Conducted market research to identify trends and customer preferences in the roofing industry.
  • Collaborated with sales team to align marketing efforts with business objectives and client needs.
  • Applied for job permits for all jobs awarded to company
  • Assisted with sales throughout time with company

Loan Officer Assistant

Maxwell Mortgage Team
05.2020 - 07.2024
  • Developed and executed marketing campaigns to increase brand awareness and customer engagement.
  • Conducted market research to identify trends and consumer preferences for product development.
  • Collaborated with cross-functional teams to align marketing strategies with business goals.
  • Managed social media platforms, creating content that enhanced audience interaction and loyalty.

Loan Officer Assistant

Guaranteed Rate
07.2019 - 05.2020
  • Assisted loan officers in processing applications and preparing documentation for approval.
  • Coordinated communication between clients and lenders to ensure timely responses and updates.
  • Managed loan files, ensuring accuracy and compliance with regulatory standards.
  • Conducted preliminary credit assessments to determine borrower eligibility and risk factors.

Loan Officer Assistant

Iberia Bank Mortgage
03.2015 - 07.2019
  • Streamlined document collection processes, enhancing efficiency in loan processing timelines.
  • Trained new staff on systems and procedures for effective loan processing support.
  • Implemented software solutions to improve tracking of loan status and client interactions.
  • Developed training materials for team members to enhance knowledge of mortgage processes and best practices.

Customer Service Representative

Fifth Third Bank
03.2013 - 03.2014
  • Resolved customer inquiries and issues efficiently, enhancing overall customer satisfaction.
  • Managed account maintenance tasks, ensuring accuracy and compliance with banking regulations.
  • Trained new team members on customer service protocols and company policies to improve service delivery.


Retail Sales Associate

Verizon Wireless
01.2011 - 03.2013
  • Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
  • Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
  • Maintained product knowledge, educating customers on features and benefits of various devices and plans.
  • Used consultative selling skills to identify opportunities, overcome objections,build long term relationships for a loyal customer base
  • Exceeded all sales quotas and all company expectations in sales

Education

Cosmetology -

Lorretta's School of Cosmetology
Providence, RI

High School Diploma -

Westport High School
Westport , MA
05-1993

Skills

  • Persuasive sales presentations
  • Social media engagement
  • Service excellence
  • Supportive team guidance
  • Strong Work Ethic

Timeline

Sales /Marketing

Summit Retail Solutions
11.2025 - Current

Chief Marketing Officer

Heads Up Roofing
12.2024 - 09.2025

Loan Officer Assistant

Maxwell Mortgage Team
05.2020 - 07.2024

Loan Officer Assistant

Guaranteed Rate
07.2019 - 05.2020

Loan Officer Assistant

Iberia Bank Mortgage
03.2015 - 07.2019

Customer Service Representative

Fifth Third Bank
03.2013 - 03.2014

Retail Sales Associate

Verizon Wireless
01.2011 - 03.2013

Cosmetology -

Lorretta's School of Cosmetology

High School Diploma -

Westport High School