Jessica L Faggioli
Fort Myers,FL
Summary
Dedicated sales and marketing professional with experience in executing marketing campaigns and enhancing customer engagement. Recognized for a strong work ethic and commitment to service excellence, ready to leverage expertise to drive significant business growth.
Overview
15
15
years of professional experience
Work History
Sales /Marketing
Summit Retail Solutions
11.2025 - Current
- Developed promotional materials to enhance brand visibility and drive customer engagement.
- Assisted in executing marketing campaigns across state
- Collaborated with team to create targeted outreach plans for potential clients.
Chief Marketing Officer
Heads Up Roofing
12.2024 - 09.2025
- Developed and implemented comprehensive marketing strategies for roofing services.
- Managed digital marketing campaigns across social media platforms to enhance brand visibility.
- Conducted market research to identify trends and customer preferences in the roofing industry.
- Collaborated with sales team to align marketing efforts with business objectives and client needs.
- Applied for job permits for all jobs awarded to company
- Assisted with sales throughout time with company
Loan Officer Assistant
Maxwell Mortgage Team
05.2020 - 07.2024
- Developed and executed marketing campaigns to increase brand awareness and customer engagement.
- Conducted market research to identify trends and consumer preferences for product development.
- Collaborated with cross-functional teams to align marketing strategies with business goals.
- Managed social media platforms, creating content that enhanced audience interaction and loyalty.
Loan Officer Assistant
Guaranteed Rate
07.2019 - 05.2020
- Assisted loan officers in processing applications and preparing documentation for approval.
- Coordinated communication between clients and lenders to ensure timely responses and updates.
- Managed loan files, ensuring accuracy and compliance with regulatory standards.
- Conducted preliminary credit assessments to determine borrower eligibility and risk factors.
Loan Officer Assistant
Iberia Bank Mortgage
03.2015 - 07.2019
- Streamlined document collection processes, enhancing efficiency in loan processing timelines.
- Trained new staff on systems and procedures for effective loan processing support.
- Implemented software solutions to improve tracking of loan status and client interactions.
- Developed training materials for team members to enhance knowledge of mortgage processes and best practices.
Customer Service Representative
Fifth Third Bank
03.2013 - 03.2014
- Resolved customer inquiries and issues efficiently, enhancing overall customer satisfaction.
- Managed account maintenance tasks, ensuring accuracy and compliance with banking regulations.
- Trained new team members on customer service protocols and company policies to improve service delivery.
Retail Sales Associate
Verizon Wireless
01.2011 - 03.2013
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained product knowledge, educating customers on features and benefits of various devices and plans.
- Used consultative selling skills to identify opportunities, overcome objections,build long term relationships for a loyal customer base
- Exceeded all sales quotas and all company expectations in sales
Education
Cosmetology -
Lorretta's School of Cosmetology
Providence, RIHigh School Diploma -
Westport High School
Westport , MA05-1993
Skills
- Persuasive sales presentations
- Social media engagement
- Service excellence
- Supportive team guidance
- Strong Work Ethic
Timeline
Sales /Marketing
Summit Retail Solutions
11.2025 - Current
Chief Marketing Officer
Heads Up Roofing
12.2024 - 09.2025
Loan Officer Assistant
Maxwell Mortgage Team
05.2020 - 07.2024
Loan Officer Assistant
Guaranteed Rate
07.2019 - 05.2020
Loan Officer Assistant
Iberia Bank Mortgage
03.2015 - 07.2019
Customer Service Representative
Fifth Third Bank
03.2013 - 03.2014
Retail Sales Associate
Verizon Wireless
01.2011 - 03.2013
Cosmetology -
Lorretta's School of Cosmetology
High School Diploma -
Westport High School