JESSICA HARBINSON
Phoenix,AZ
Summary
Accomplished Executive Director of Human Resources offering 14 years of comprehensive experience developing HR functions, cultivating positive work environment and collaborating with all levels of management. Expertise in planning and managing employee and labor relations and developing and communicating company-wide policies and procedures. Goal-oriented and personable professional committed to improving talent acquisition and increasing organizational effectiveness.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Executive Director of Human Resources
Home Assist Health
Phoenix, AZ
01.2019 - Current
- Successful executive leader providing expert and innovative support in development and execution of agency strategic plans.
- Highly effective implementation of services, policies and programs, ensuring efficient administration and management of all Human Resource functions.
- Administration and development of HR Policies and Programs ensuring organizational compliance with applicable laws, regulations and contractual agreements
- Responsible for developing, implementing and evaluating ongoing HR policies, programs, functions and activities
- Oversight of Training programs and ensure that trainings are professionally conducted and meet program specific requirements
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 200 new employees annually.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Coordinated ongoing technical training and personal development classes for staff members.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Elevated new business opportunities while implementing effective networking strategies.
- Served as representative in various civic and community functions to further enhance company image and develop additional business.
- Supervised details of personnel transfers and promotions
- Tracked and reported on employee satisfaction metrics to identify trends and meet diverse business needs
- Maintained and developed job descriptions, onboarding handbooks and training programs
- Maintained open-door policy to encourage employee communication and conflict resolution
- Managed integration, configuration and administration of HR systems
HR Manager / HR Coordinator
Foundation For Senior Living
Phoenix, AZ
07.2014 - 12.2018
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
- Guided leaders and employees on company policies, programs, benefits, and salary administration.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Supervised and mentored direct reports and developed talented HR teams.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Developed focused training programs, leadership pipeline and succession plans.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Led and strategically directed team of human resources professionals.
HR Manager / HR & Payroll Coordinator
Nightingale Home Healthcare Inc.
Phoenix, AZ
04.2008 - 07.2014
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Organized and led staff orientation programs and training to promote collaboration.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Maintained payroll and benefits for employees and diminished financial discrepancies through expert program management.
Supervisor, Medical Coordinator
Endocrinology Associates, P.A, Medical Practice
Phoenix, AZ
05.2001 - 04.2008
- Developed Medical Coordinator position with Medical Director and expanded team to support multiple physicians in varied locations within the practice.
- Oversight and training of Medical Coordinator department
- Entered procedure codes and diagnosis codes into medical billing software.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Science - Business - Human Resource Management
Western Governor’s University
Associate of Science - Business Administration and Management
Post University
Skills
- Cross-Functional Collaboration
- HR Systems
- HR Transformation
- Executive Leadership
- Organizational Systems
- Compensation and Benefits Administration
- Advising Department Managers
- Budget Administration
- Unemployment Claims
- Onboarding, Training and Development
- Human Capital Management (HCM)
- Employee Feedback and Recognition
Affiliations
- Society of Human Resource Management
Certification
- PHR Certified
Additional Information
- Skyline Health Science Academy Advisory Board
- Benehealth Advisory Board
- College America Program Advisory Committee
- Bourgade Catholic High School Advisory Board - 2 Term President
Timeline
Executive Director of Human Resources
Home Assist Health
01.2019 - Current
HR Manager / HR Coordinator
Foundation For Senior Living
07.2014 - 12.2018
HR Manager / HR & Payroll Coordinator
Nightingale Home Healthcare Inc.
04.2008 - 07.2014
Supervisor, Medical Coordinator
Endocrinology Associates, P.A, Medical Practice
05.2001 - 04.2008
Bachelor of Science - Business - Human Resource Management
Western Governor’s University
Associate of Science - Business Administration and Management
Post University
- PHR Certified
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