Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA L MINTZ

Florence,SC

Summary

Highly motivated and detail-oriented Loss Drafts Supervisor with 6+ years of experience in coaching, mentoring and problem solving. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.

Overview

12
12
years of professional experience

Work History

Loss Drafts Supervisor

Assurant Specialty Property
10.2016 - 04.2022
  • Supervised team of 18 members
  • Problem solved and relayed accurate detailed reports and claim information to various third-party vendors
  • Provided training, coaching and direction to team members
  • Partnered with manager on process improvements and workflow to ensure business objectives are met
  • Scheduled meetings and coordinated team activities
  • Responded to email requests in timely manner.
  • Monitored paperwork procedures to prevent error-related losses.
  • Proved successful working within tight deadlines and fast-paced environment
  • Cultivated interpersonal skills by building positive relationships with others
  • Organized and detail-oriented with strong work ethic
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Managed time efficiently in order to complete all tasks within deadlines
  • Worked well in team setting, providing support and guidance

Senior Loss Draft Specialist

Assurant Specialty Property
10.2013 - 10.2016
  • Researched and resolved relatively complex items received via faxes, reports, tasks/client referrals, correspondences, and checks for property claims
  • Communicated with clients and third-party vendors to resolve time sensitive issues
  • Ensured that internal and external standards were met on consistent basis
  • Back up to department Team Lead
  • Transmitted over 1,000 ACH deposits into homeowners’ escrow accounts via Cash Pro and Remote Deposit Capture
  • Conducted daily reports distributed to clients and upper management.

Hazard Insurance Specialist II

Assurant Specialty Property
04.2010 - 09.2013
  • Created, maintained, and entered claim information into database (DTE, CLEAR) from documents received
  • Reviewed and researched property claim information provided
  • Ensured that all deadlines and client standards are met daily
  • Scanned deposits into homeowners’ escrow accounts via Remote Deposit Capture
  • Processed and mailed claim checks to homeowners/3rd parties per processing instructions.
  • Proven ability to learn quickly and adapt to new situations

Education

Associate of Business Administration -

Southern New Hampshire University
New Hampshire, OH
08.2024

Certificate - Mortgage Loan Officer

MEC(Mortgage Educators And Compliance)
American Fork, UT
05.2022

Certificate - EKG Technician

Pee Dee Medical Training Center
LAKE CITY, SC
03.2016

Skills

  • Proficient in all Microsoft applications, Check21, NCR, Black Knight (MSP), Fiserv
  • Multi-Tasker (fast paced)
  • Innovation
  • Motivation
  • Decision making
  • Conflict resolution
  • Coaching and mentoring
  • Forward planning and strategic thinking
  • Written and oral communication
  • Goal oriented
  • Change management
  • Proven and effective leadership skills
  • Analytical
  • Time management
  • Exceptional interpersonal and customer service skills
  • Proficient understanding of FHA, VA, USDA, and CONV underwriting guidelines

Timeline

Loss Drafts Supervisor

Assurant Specialty Property
10.2016 - 04.2022

Senior Loss Draft Specialist

Assurant Specialty Property
10.2013 - 10.2016

Hazard Insurance Specialist II

Assurant Specialty Property
04.2010 - 09.2013

Associate of Business Administration -

Southern New Hampshire University

Certificate - Mortgage Loan Officer

MEC(Mortgage Educators And Compliance)

Certificate - EKG Technician

Pee Dee Medical Training Center

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JESSICA L MINTZ