Jessica L. Olson

• Led team initiatives to streamline operations and enhance service delivery.
• Implemented training programs to develop staff skills and improve productivity.
• Analyzed customer feedback to drive improvements in service quality and satisfaction.
• Managed tenant communications, addressing inquiries and concerns to enhance satisfaction.
• Coordinated average 30 maintenance requests per day, ensuring timely resolution and property upkeep.
• Facilitated communication between departments to promote collaboration and information sharing.
• Developed detailed reports on property performance, supporting strategic decision-making efforts.

• Promoted from Assistant Manager to Community Manager in September 2024, and later to Multi-Site Manager overseeing two properties: The Laker (209 homes) and Arris Blaine (66 homes).
• Manage daily operations for The Laker, including conducting property tours, managing the CRM system, responding to Outlook emails, coordinating with vendors, and preparing and submitting reports on time.
• Oversee payroll processing, prepare variance notes, and ensure accurate financial management, including weekly invoicing and timely rent deposits.
• Collaborate with the marketing team to update websites, create new flyers, and maintain current rent specials to attract and retain tenants.
• Facilitate bi-weekly meetings with ownership and the management company to review property performance and strategy.
• Handle tenant applications, screenings, and lease agreements, ensuring compliance with property policies and local regulations.
• Manage lease renewals and follow up with the home office to review and implement rent increases.
• Update market rate surveys and present findings to the home office to support pricing and leasing decisions.
• Location: The Laker (209 homes), with oversight of Arris Blaine (66 homes)
• Managed property operations, ensuring compliance with regulations and enhancing tenant satisfaction.
• Established strong relationships with vendors, negotiating favorable contracts for maintenance services.
• Supervised maintenance staff, streamlining workflows and improving service response times.

• Joined Weidner Apartment Homes again during their acquisition of Nic on Fifth, located in the heart of downtown Minneapolis.
• Assist transitioning employees in adapting to new day-to-day operations and ensure smooth integration into Weidner's practices and culture.
• Provide training and guidance to the Community Manager on Weidner’s operational processes and procedures.
• Collaborate closely with housekeeping and maintenance teams to ensure a seamless, welcoming environment for both prospects and residents.
• Manage daily tasks and support team efforts to uphold excellent resident relations and property standards.
• Collected rent and utilities for 253-unit property and maintained 4% delinquency rate.

The Miller consists of 52 homes with 3 penthouses, Two-bedrooms, One-bedrooms and studios. DM Companies already had handful of the homes pre-rented before I started employment. I left the community with it being leased at %49.

• I started my employment two months before welcoming our first residents, May 1st. Worked closely with the building owners, investors, vendors, construction members along with the job supervisor to ensure the community was going to open on time. I was the manager, leasing consultant, housekeeper and maintenance. After hours, the janitor work was done. Service requests could be done throughout the day. Leasing is #1 for a lease up so I made sure our website was updated on a daily basis, set up Apartments.com, Forrent.com along with other marketing sources. Prospects replied to on a timely matter and showed homes 7 days a week.
• Responsible for purchasing/setting up any needs for the community; office supplies and set up office space, lobby coffee bar/refreshment area, janitor room with supplies, started the maintenance shop with labeling and sorting items out from construction then a vendor/warranty book, along with setting up the USPS mail room organizing mailboxes to what units.
• Placed model furniture in home with the designers and ensured it was tidy and clean for every tour/meeting.
• Walking the community daily to endure safety for prospects and myself. Signed waivers for hard hat tours.
• Was responsible from start to finish with tours, applicants to move-in.
• Designed marketing flyers, A-Frame signs and floorplans.
• Sent out weekly reports to the investors and owners of the community. Went over market rate prices as well and changed when needed.
• Paid invoices and made rent deposits.
• Weekly punch list with investors.

• September 6, 2017 through July 15th, 2020

• Palmer Chiropractic - Student and Market Rate Homes