Jessica L Spears
Lewiston,ID
Summary
Organized and dependable candidate who is seeking long term employment whom is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
25
25
years of professional experience
Work History
Manager
Merchant Memorial Group
12.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Enhanced family satisfaction by providing compassionate and attentive service during funeral arrangements.
- Assisted in preparation of deceased individuals for viewing, ensuring dignity and respect at all times.
- Coordinated with clergy, cemetery staff, and other service providers to ensure seamless funeral services.
- Increased efficiency within funeral home by maintaining accurate records and documentation for each case.
- Developed strong relationships with families, addressing their needs and concerns throughout entire process.
- Supported grieving families by offering emotional support and guidance during difficult times.
- Facilitated open communication between families and various service providers to guarantee a smooth arrangement process.
- Managed inventory of supplies, ensuring adequate stock levels for successful daily operations.
- Implemented cost-saving measures through careful resource management and vendor negotiation.
- Maintained a clean and organized workspace, promoting a calming environment for grieving families.
- Conducted pre-need consultations with clients to assist in planning future funeral arrangements as needed.
- Collaborated with team members to provide exceptional customer service, resulting in numerous positive reviews from clients.
- Efficiently prepared bodies for cremation or burial according to client requests and cultural customs.
- Handled transportation logistics for both deceased individuals and family members attending services as required.
- Manage Funeral Home, Manage Removal Tech Crew, Crematory Operations, Body prep, and Mortician care, as well as Arrangements with families.
Crematory Operator
Merchant Memorial Group
12.2022 - 01.2024
- Enhanced crematory efficiency by performing regular maintenance and cleaning procedures.
- Ensured accurate record-keeping for all cremations, contributing to streamlined operations and regulatory compliance.
- Operated advanced cremation equipment with precision, resulting in consistently high-quality services.
- Maintained a safe work environment by adhering to strict safety protocols and guidelines during all tasks.
- Developed strong relationships with clients and funeral homes, providing exceptional customer service and support.
- Assisted families in making informed decisions regarding the cremation process, offering compassionate guidance throughout their experience.
- Reduced operational costs by implementing energy-saving techniques and waste reduction measures in daily activities.
- Managed inventory of supplies, ensuring adequate stock levels for seamless operations and timely restocking when necessary.
- Provided thorough training to new team members on proper cremation procedures and safety protocols, fostering a knowledgeable workforce.
- Collaborated with local authorities during inspections, demonstrating compliance with industry regulations and maintaining an excellent reputation within the community.
- Conducted pre-cremation preparation tasks such as identification verification and casket examination, establishing confidence in the integrity of services provided.
- Utilized appropriate protective gear during all tasks, prioritizing personal safety as well as that of colleagues and clients.
- Contributed to a positive workplace culture by actively participating in team meetings and providing constructive feedback on processes and procedures when needed.
- Addressed client inquiries promptly and professionally, establishing trust through effective communication skills.
- Performed quality control checks on cremated remains before release to families or funeral homes, ensuring accuracy and consistency in final products delivered.
- Adapted quickly to evolving industry standards by staying current on relevant trainings, certifications, and best practices within the field of crematory operations.
- Balanced multiple responsibilities simultaneously while maintaining a strong attention to detail in all aspects of daily tasks.
- Worked closely with funeral directors and other industry professionals to coordinate services, ensuring seamless communication and collaboration throughout the cremation process.
- Participated in regular professional development opportunities to enhance knowledge and skills within the crematory field.
- Helped maintain the company''s reputation for excellence by consistently providing high-quality services and upholding stringent ethical standards in all operations.
Removal Technician
Merchant Memorial Group
10.2021 - 12.2022
- Assisted in the preparation of deceased individuals for viewing, ensuring dignity and respect at all times.
- Efficiently prepared bodies for cremation or burial according to client requests and cultural customs.
- Handled transportation logistics for both deceased individuals and family members attending services as required.
- Removed decedents from place of death to Funeral Homes.
911 Communications Dispatcher
Labette County Sheriff Office
03.2020 - 09.2021
- Enhanced response times by efficiently managing multiple communication channels and prioritizing emergency situations.
- Streamlined dispatch processes for improved coordination between first responders and support units.
- Reduced errors in communication by maintaining precise records of dispatched calls and resource allocations.
- Bolstered team morale with clear communication, active listening, and effective problem-solving skills.
- Ensured accurate information exchange by verifying caller details and cross-referencing relevant databases.
- Contributed to a safer community by coordinating timely responses to emergencies and critical incidents.
- Optimized dispatcher performance through continuous training in communications technology and protocols.
- Demonstrated professionalism under pressure, effectively handling high-stress situations during emergency events.
- Collaborated with fellow dispatchers, sharing knowledge and expertise to facilitate seamless operations.
- Expedited assistance to callers in distress by providing clear instructions during life-threatening situations.
- Upheld strict confidentiality standards while handling sensitive information related to public safety matters.
- Developed strong rapport with first responders, fostering trust and cooperation for efficient teamwork.
- Implemented quality control measures for consistency in call handling procedures and response strategies.
- Assisted management in updating policies, ensuring compliance with local regulations and industry best practices.
Certified Nursing Assistant
Prestige Care And Rehabilitation At The Orchards
02.2008 - 03.2020
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Critical Care Certified Nursing Assistant/Unit Sec
St Joseph Regional Medical Center
04.1999 - 01.2008
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Delivered high-quality care to Critical Care patients in hospital facility.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
No Degree - Nursing
Walla Walla Community College
Walla Walla, WAHigh School Diploma -
Home Schooled
Lewiston, Idaho06.2019
Commerical Drivers License
Class B With Air Brake, Passenger, School Bus01.2009
Certified Nursing Assistant License
Idaho And Washington01.1999
Skills
- Staff Development
- Workforce Management
- Performance Management
- Operations Management
- Product Management
- Contract Management
- Strategic Planning
- Business Development
- Staff Management
- Schedule Preparation
- Team Leadership
- Expectation setting
- Customer Relationship Management (CRM)
- Lead Generation
- Verbal and written communication
- Budget Control
- Staff Training and Development
- Employee Development
- Cost Control
- Customer Service
- Emergency Response
- Schedule Management
- Problem Resolution
- Positive Attitude
- Interpersonal Relations
- Attention to Detail
- Scheduling and Coordinating
Timeline
Manager
Merchant Memorial Group
12.2022 - Current
Crematory Operator
Merchant Memorial Group
12.2022 - 01.2024
Removal Technician
Merchant Memorial Group
10.2021 - 12.2022
911 Communications Dispatcher
Labette County Sheriff Office
03.2020 - 09.2021
Certified Nursing Assistant
Prestige Care And Rehabilitation At The Orchards
02.2008 - 03.2020
Critical Care Certified Nursing Assistant/Unit Sec
St Joseph Regional Medical Center
04.1999 - 01.2008
No Degree - Nursing
Walla Walla Community College
High School Diploma -
Home Schooled
Commerical Drivers License
Certified Nursing Assistant License