JESSICA L. STORY
Tulare,CA
Summary
Detail-oriented and results-driven professional with a strong background in records management and customer service. Recognized for hard-working nature and consistently receiving praise from peers. Dedicated and experienced, confident in contributing to company success in achieving goals.
Overview
17
17
years of professional experience
Work History
Service Advisor
Fahrney GMC
03.2025 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Internal Service Advisor
Selma Chrysler Dodge Jeep Ram
09.2024 - 03.2025
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
- Served as a trusted advisor to both internal team members and external clients, offering expert guidance on various aspects of vehicle care.
- Conducted comprehensive vehicle inspections and provided accurate estimates for necessary repairs or maintenance.
- Resolved customer complaints professionally, turning potentially negative experiences into opportunities for improvement and growth.
Service Advisor
Lampe Chrysler Dodge Jeep Ram
07.2019 - 09.2024
- Assisted with new hire orientation and employee training
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Determined charges for services requested and arranged for billing
- Referred unresolved customer grievances to designated departments for further investigation
- Navigated multiple computer systems and applications and utilized search tools to find information
- Always provided efficient and courteous service to customers
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Service Advisor
Porterville Chrysler Dodge Jeep Ram
08.2018 - 06.2019
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Determined charges for services requested and arranged for billing
- Referred unresolved customer grievances to designated departments for further investigation
- Navigated multiple computer systems and applications and utilized search tools to find information
- Always provided efficient and courteous service to customers
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Service Advisor
Groppetti Automotive
06.2015 - 11.2018
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Determined charges for services requested and arranged for billing
- Referred unresolved customer grievances to designated departments for further investigation
- Navigated multiple computer systems and applications and utilized search tools to find information
Service Coordinator
Groppetti Automotive
05.2014 - 06.2015
- Responded to inbound telephone calls, provided quality care for the customer
- Scheduled appointments for customers accordingly
- Made outbound calls for appointment reminders, recall information, part arrivals and general follow ups
- Resolved escalated complaints and answered questions regarding policies and procedures
- Coordinated with service providers to facilitate on-site maintenance and repair work
Customer Service Representative
Forever 21
04.2012 - 08.2014
- Read from scripts to promote uniformity and consistency in communications
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Strived for first call resolution of problems by using active listening skills and knowledge of tools and resources
Customer Service Professional, Sales Associate / Visual Specialist
GAP Factory Store
03.2008 - 05.2014
- Cleaned and organized sales floor in accordance with company merchandising standards
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
- Delivered exceptional customer service to guests
- Set up promotional displays and signage to increase sales
- Adhered to visual standards for proper product placement within planograms
Education
B.S. - Biology
College of the Sequoias
Visalia, CA01.2012
High School Diploma - undefined
Tulare Union High School
Tulare, CA01.2010
Skills
- Attention to Detail
- Department Oversight
- Multitasking and Organization
- Issue and Complaint Resolution
- Upselling Products and Services
- Responding to Difficult Customers
- Proficient in Auto Point MPI, Dealer Track, ProDemand, Reynolds/Reynolds, CDK, Global Connect
Timeline
Service Advisor
Fahrney GMC
03.2025 - Current
Internal Service Advisor
Selma Chrysler Dodge Jeep Ram
09.2024 - 03.2025
Service Advisor
Lampe Chrysler Dodge Jeep Ram
07.2019 - 09.2024
Service Advisor
Porterville Chrysler Dodge Jeep Ram
08.2018 - 06.2019
Service Advisor
Groppetti Automotive
06.2015 - 11.2018
Service Coordinator
Groppetti Automotive
05.2014 - 06.2015
Customer Service Representative
Forever 21
04.2012 - 08.2014
Customer Service Professional, Sales Associate / Visual Specialist
GAP Factory Store
03.2008 - 05.2014
B.S. - Biology
College of the Sequoias
High School Diploma - undefined
Tulare Union High School
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