Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Volunteer

Jessica L. Turner

Smithfield,VA

Summary

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

8
8
years of professional experience

Work History

Property Manager

BONAVENTURE REALTY GROUP
Newport News, VA
11.2016 - Current
  • Prepare and file legal notices for evictions, detailed budget reports, and resident correspondence
  • Responsible for accuracy of all prepared leases and applicant files for compliance standards
  • Conducted regular market surveys of the area competition
  • Met with a diverse group of prospective tenants to show vacant apartments, explain terms of residency, and provide information about local areas, in accordance with fair housing laws
  • Supervise a team of five employees and ensure alignment with company core values and policies a
  • Complete monthly accruals, variance notes, and financial reports to ensure accuracy and present to VP, RM, and accounting
  • Mentored service manager and provided a forum for training to increase financial acumen
  • Interviewed and qualified the eligibility of applicants, processing applications and verifying references and income, adhering to company policies
  • Coordinated tenant move-ins, move-outs, and walk-throughs of spaces
  • Receive tenant maintenance service requests and process work orders
  • Handle tenant complaints promptly and appropriately
  • Follow up on delinquent tenants and coordinate collection procedures.
  • Maintain original leases and renewal documents in digital and format
  • Verify income, assets, and expenses and complete file tracking sheet for each applicant.
  • Maintain operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Introduce prospective tenants to types of units available and performed tours of premises.
  • Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitor progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintain a sufficient number of units market-ready for lease.
  • Evaluate and recommended changes in rental pricing strategies to remain competitive in the market.
  • Handle disciplinary actions, performance appraisals, and terminations of company staff.
  • Develop, review and submit property operating and capital budgets.
  • Prepare specifications, solicited bids, and approved subcontracts for building services.
  • Develop and execute a plan to achieve and maintain a 97% or better rate of occupancy.
  • Organize and participate in meetings to give residents the opportunity to ask questions and provide a forum for issues to be addressed.
  • Boosted occupancy to 99% by leveraging market knowledge and successful promotional strategies.
  • Trained and motivated leasing staff during bi-monthly trainings.

Manager

Perrel Management, Newport News
09.2015 - 11.2016
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Kept accurate records of all resident and tenant correspondence.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Escalated major issues to property manager for immediate remediation.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Assistant Manager

TFJG
Newport News, VA
08.2014 - 07.2015
  • Promoted to Leasing Manager to help transition at one of the new communities just recently added to the TFJ portfolio
  • Due to my extreme dedication and ability to boost office morale and motivate all of my team members to achieve, at first glance, unattainable goals I was also promoted to Assistant Community Manager
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

No Degree - Accounting

Old Dominion University
Norfolk, VA

Skills

  • Administrative Leadership
  • Operating Cost Tracking
  • Sale and Rental Recordkeeping
  • Dispute Handling
  • Monthly Fee and Payment Collection
  • Security Management and Enhancement
  • Financial and Operational Reporting
  • Collections Procedures
  • Code Compliance
  • Verbal and Written Communication
  • Performance Assessment
  • Active Listening
  • Disturbance Handling
  • Legal Issue Resolution
  • Maintenance Oversight
  • Planning and Prioritization
  • Tenant Relations
  • Policy Management
  • Program Improvements
  • Complex Problem-Solving
  • MRI Accounting Software
  • Payready Software
  • Entrata Software
  • CheckpointID
  • Microsoft 365

Accomplishments

  • Current member of the BonaHeros Mentorship Program
  • Achieved Helping Hand Award in 2021
  • Participated in Roundtable Discussions in Q1 2022
  • Nominated for 5 ACE Awards in 2021
  • Selected to speak as a subject matter expert for Lunch&Learn Training for Leasing
  • Selected to test Pilot for Waitlist in Entrata
  • Donate weekly to BonaCares Program
  • Volunteered at Hampton Roads Food Bank as a team event in 9/2021
  • Achieved 100% Shop in 2020
  • Achieved Most Original Resident Event in 2021 Annual Bonawards
  • Achieved Leasing Consultant of the Year in 2017 and 2018 for Annual Bonawards
  • Achieved 4.5 Club for Online Reputation and 4.5 Average Satisfacts Score in 2020 Bonawards


Timeline

Property Manager

BONAVENTURE REALTY GROUP
11.2016 - Current

Manager

Perrel Management, Newport News
09.2015 - 11.2016

Assistant Manager

TFJG
08.2014 - 07.2015

No Degree - Accounting

Old Dominion University

Similar Profiles

CREATE PROFILE
Jessica L. Turner