Jessica L. Turner
Smithfield,VA
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Property Manager
BONAVENTURE REALTY GROUP
Newport News , VA
2016.11 - Current
- Prepare and file legal notices for evictions, detailed budget reports, and resident correspondence
- Responsible for accuracy of all prepared leases and applicant files for compliance standards
- Conducted regular market surveys of the area competition
- Met with a diverse group of prospective tenants to show vacant apartments, explain terms of residency, and provide information about local areas, in accordance with fair housing laws
- Supervise a team of five employees and ensure alignment with company core values and policies a
- Complete monthly accruals, variance notes, and financial reports to ensure accuracy and present to VP, RM, and accounting
- Mentored service manager and provided a forum for training to increase financial acumen
- Interviewed and qualified the eligibility of applicants, processing applications and verifying references and income, adhering to company policies
- Coordinated tenant move-ins, move-outs, and walk-throughs of spaces
- Receive tenant maintenance service requests and process work orders
- Handle tenant complaints promptly and appropriately
- Follow up on delinquent tenants and coordinate collection procedures.
- Maintain original leases and renewal documents in digital and format
- Verify income, assets, and expenses and complete file tracking sheet for each applicant.
- Maintain operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduce prospective tenants to types of units available and performed tours of premises.
- Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitor progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintain a sufficient number of units market-ready for lease.
- Evaluate and recommended changes in rental pricing strategies to remain competitive in the market.
- Handle disciplinary actions, performance appraisals, and terminations of company staff.
- Develop, review and submit property operating and capital budgets.
- Prepare specifications, solicited bids, and approved subcontracts for building services.
- Develop and execute a plan to achieve and maintain a 97% or better rate of occupancy.
- Organize and participate in meetings to give residents the opportunity to ask questions and provide a forum for issues to be addressed.
- Boosted occupancy to 99% by leveraging market knowledge and successful promotional strategies.
- Trained and motivated leasing staff during bi-monthly trainings.
Manager
Perrel Management, Newport News
2015.09 - 2016.11
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Kept accurate records of all resident and tenant correspondence.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
- Showed apartments to potential tenants and answered questions regarding community.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Assistant Manager
TFJG
Newport News , VA
2014.08 - 2015.07
- Promoted to Leasing Manager to help transition at one of the new communities just recently added to the TFJ portfolio
- Due to my extreme dedication and ability to boost office morale and motivate all of my team members to achieve, at first glance, unattainable goals I was also promoted to Assistant Community Manager
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
No Degree - Accounting
Old Dominion University
Norfolk, VASkills
- Administrative Leadership
- Operating Cost Tracking
- Sale and Rental Recordkeeping
- Dispute Handling
- Monthly Fee and Payment Collection
- Security Management and Enhancement
- Financial and Operational Reporting
- Collections Procedures
- Code Compliance
- Verbal and Written Communication
- Performance Assessment
- Active Listening
- Disturbance Handling
- Legal Issue Resolution
- Maintenance Oversight
- Planning and Prioritization
- Tenant Relations
- Policy Management
- Program Improvements
- Complex Problem-Solving
- MRI Accounting Software
- Payready Software
- Entrata Software
- CheckpointID
- Microsoft 365
Accomplishments
- Current member of the BonaHeros Mentorship Program
- Achieved Helping Hand Award in 2021
- Participated in Roundtable Discussions in Q1 2022
- Nominated for 5 ACE Awards in 2021
- Selected to speak as a subject matter expert for Lunch&Learn Training for Leasing
- Selected to test Pilot for Waitlist in Entrata
- Donate weekly to BonaCares Program
- Volunteered at Hampton Roads Food Bank as a team event in 9/2021
- Achieved 100% Shop in 2020
- Achieved Most Original Resident Event in 2021 Annual Bonawards
- Achieved Leasing Consultant of the Year in 2017 and 2018 for Annual Bonawards
- Achieved 4.5 Club for Online Reputation and 4.5 Average Satisfacts Score in 2020 Bonawards
Timeline
Property Manager
BONAVENTURE REALTY GROUP
2016.11 - Current
Manager
Perrel Management, Newport News
2015.09 - 2016.11
Assistant Manager
TFJG
2014.08 - 2015.07
No Degree - Accounting
Old Dominion University
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