Jessica L. Viana

• Developed skills in customer service as a hostess at BJ's Restaurant & Brewhouse
• Skilled in providing excellent customer service and proficient in food handling.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

• Skilled in providing excellent customer service and proficient in food handling.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Worked flexible schedule and extra shifts to meet business needs.

NOTE: I worked this Job for two years (2021,2022) seasonal on Summer vacation.