Jessica Young
Bevier,MO
Summary
Personable Program Coordinator committed to managing and tracking program components to meet set objectives. Extensive experience upholding quality standards to drive program growth.
Overview
10
10
years of professional experience
Work History
Program Support Specialists II | Operations Lead
University Of Missouri System
11.2023 - Current
- Streamline operations by implementing efficient processes and optimizing workflows.
- Streamline internal communication processes by creating a centralized information hub for EMS agencies.
- Ensure strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
Program Support Coordinator II
University of Missouri System
11.2021 - 11.2023
- Management of a $492,470 per year SAMSHA grant award (3-year term) to provide alternatives to opioids for emergency medicine patients.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced patient satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Contributed to program growth by identifying opportunities for process improvement and recommending actionable solutions.
PATIENT ACCOUNT REPRESENTATIVE
MIZZOU THERAPY SERVICES
12.2018 - 11.2021
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
PATIENT SERVICE REPRESENTATIVE
MIZZOU THERAPY SERVICES
04.2018 - 12.2018
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
BANQUET AND EVENT COORDINATOR INTERN
HALLBROOK COUNTRY CLUB
05.2017 - 08.2017
- Enhanced event experiences by coordinating seamless banquet and event logistics.
- Streamlined event planning processes for improved efficiency and client satisfaction.
- Developed and maintained strong relationships with vendors, resulting in reliable partnerships and cost savings.
- Designed creative event themes and décor concepts, impressing clients with unique experiences.
- Oversaw event timelines to ensure smooth execution from start to finish.
CUSTOMER SERVICE REPRESENTATIVE
MOSER'S DISCOUNT FOODS
02.2014 - 01.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science Degree -
Hospitality Management University of Missouri
Columbia, MO01.2017
Timeline
Program Support Specialists II | Operations Lead
University Of Missouri System
11.2023 - Current
Program Support Coordinator II
University of Missouri System
11.2021 - 11.2023
PATIENT ACCOUNT REPRESENTATIVE
MIZZOU THERAPY SERVICES
12.2018 - 11.2021
PATIENT SERVICE REPRESENTATIVE
MIZZOU THERAPY SERVICES
04.2018 - 12.2018
BANQUET AND EVENT COORDINATOR INTERN
HALLBROOK COUNTRY CLUB
05.2017 - 08.2017
CUSTOMER SERVICE REPRESENTATIVE
MOSER'S DISCOUNT FOODS
02.2014 - 01.2017
Bachelor of Science Degree -
Hospitality Management University of Missouri
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