Jessica Lampkn
Montgomery,AL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager of Operations
Walmart
02.2019 - Current
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Implemented theft prevention policies to minimize potential stock loss.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Inventory Management Specialist
Walmart
01.2016 - 02.2019
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Completed physical inventory counts each month.
- Verified contents of inventory loads against Bills of Lading.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Increased traceability of cargo through documentation and use of remote tracking systems.
Customer Service Associate
The Home Depot Inc
03.2011 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Warehouse Supervisor
Vance Baldwin Electronics
06.2003 - 04.2011
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing 30 employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Oversaw daily operations and shipping and handling processes.
- Kept detailed records of inventories and merchandise inventory transactions.
- Supported production workers in meeting goals without compromising safety and compliance.
- Revised and developed procedures to reduce risk and achieve compliance.
- Adhered to industry best practices for warehousing, material handling and documentation.
Education
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ09.2019
Skills
- Resolving Operational Issues
- Records Maintenance
- Compliance Requirements
- Profit and Loss
- Freight Flow
- Customer Service
- POS Systems Operations
- Cost Control
- Regulatory Compliance
- Inventory Control
- Shipment Processing
- Customer Service Management
- Human Resource Policies
- Verbal and Written Communication
- Attention to Detail
- Inventory Counting
- Materials Planning and Logistics
- Billing
Timeline
Assistant Store Manager of Operations
Walmart
02.2019 - Current
Inventory Management Specialist
Walmart
01.2016 - 02.2019
Customer Service Associate
The Home Depot Inc
03.2011 - 01.2016
Warehouse Supervisor
Vance Baldwin Electronics
06.2003 - 04.2011
Bachelor of Science - Human Services
University of Phoenix
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