Master of Social Work - Counseling
Baylor University
Waco, TX 05.2008 - 05.2009
Jessica Martin
Summary
Resourceful and results-driven professional with extensive experience in client service, administrative support, and project coordination. Expertise in managing complex tasks with precision, consistently meeting deadlines in fast-paced environments while delivering high-quality results independently. Strong written and verbal communication skills complement a talent for document preparation, scheduling, and data management. Proven ability to collaborate effectively across teams, resolve challenges efficiently, and maintain professionalism when engaging with diverse clients and stakeholders. Tech-savvy with proficiency in Microsoft Office Suite, Adobe Creative Suite, and various digital tools.
Education
Bachelor of Arts - Psychology, Minor in Spanish
Baylor University
Waco, TX 08.2003 - 12.2007
Work History
Licensed Real Estate Broker Associate
Brokers Guild Real Estate
01.2022 - Current
- Administer end-to-end activities involved in supporting all transactions throughout contract. Collaborate cross-functionally with real estate agents, clientele, and other stakeholders to file required paperwork. Conduct inspections to ensure completion of scheduled repairs. Update database with client information and documentation in line with set guidelines.
- Pitched and sold diverse commercial and residential properties with highest level of customer satisfaction.
Administrator
Ashley Manor Yukon
01.2020 - 01.2021
- Delivered assistance with activities of daily living (ADL's), such as turning and positioning residents and providing incontinence care, requiring lifting up to 35 pounds for residents. Assisted with debt collection and debt repayment for clients. Reviewed monthly financial reports and operational budget findings, including census, staffing levels, and expenses. Recognized for maintaining facility's marketability and ensuring tour-readiness. Improved business efficiency, growth, and profitability through development and implementation of strategic plans.
- Cultivated and maintained connections with state surveyors and resident health care providers.
- Addressed and resolved grievances, complaints, and all concerns to ensure client satisfaction.
- Promoted company devotion and success by setting clear expectations and goals, enforcing disciplinary procedures, and providing leadership, training, direction, and development opportunities.
- Organized Christmas party by obtaining financial contributions from staff and arranging special gifts for residents.
Nanny
Whitlow Family
01.2017 - 01.2020
- Administered day-to-day activities involved in housekeeping, including preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting, and sanitizing play areas. Accelerated children's academic performance by complete homework and special assignments on daily basis. Led transportation of children to and from school.
- Enhanced children's physical and mental capabilities by planning outdoor activities.
Server
Perry's Steakhouse of Colorado | The Tavern Downtown
01.2016 - 01.2018
- Created and maintained a positive environment conducive to customer satisfaction. Maintained complete knowledge of the menu, including specials. Answered questions about menu selections and made recommendations when requested. Collaborated closely with restaurant staff to ensure that orders are served in an efficient manner. Ensured prompt resolution of customer issues and concerns.
- Drove sales by pitching menu items, store promotions, and deals.
- Effectively managed multiple roles during manpower shortages.
Director of Memory Care
MorningStar Assisted Living & Memory Care
2015 - 2016
- Conducted comprehensive patient assessments and medical reviews for authorize admittance/re-admittance to facility. Oversaw all aspects of obtaining patients financial details, necessary documentation, and completing submitted paperwork while acquiring insurance pre-authorization for patient care. Updated patient charts by reviewing medical and care information of up to 35 residents. Collaborated cross-functionally head of nursing, primary care physician, dietitian, and activities coordinator to maintain a seamless workflow.
- Tailored residents' care charts for ~100 residents with care plans for staff members to follow.
- Monitored execution of nursing care, activity programs, and dietary plans to elevate quality of patient care delivery and ensure compliance with state regulations and guidelines.
Executive Director
Provident Memory Care
2012 - 2014
- Headed talent acquisition, training, and scheduling facets for over 45 employees, structuring a high-performing team. Contributed extensively to the completion of state regulatory reviews in 2012, 2014, and 2015 along with maintenance of facility certification. Administered end-to-end activities involved in payroll management for 30 direct reports by evaluating timecards. Defined and managed budget to allocate resources rationally for labor, medical supplies, resident activities, special affairs, and fundraising events.
- Devised and deployed robust new employee training programs to enhance overall professional development.
- Conducted employee performance evaluations for over 45 employees, uncovering areas of improvement and delivering recommendations accordingly.
Director of Business Development & Admissions
Southwood Care Center
2011 - 2012
- Developed strategic partnerships to enhance market reach and drive revenue growth.
- Analyzed market trends to identify new business opportunities and inform decision-making.
- Led cross-functional teams in executing business development initiatives, ensuring alignment with corporate goals.
- Established key performance indicators to measure success of business development strategies.
- Increased client base by developing and implementing effective business development strategies.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Created and facilitated professional seminars to increase awareness of long-term care costs, benefits, and resources, effectively engaging both medical professionals and the public to promote organizational expertise and strengthen community relationships.
- Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of business development initiatives.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
Director of Admissions & Business Development
Park Place Care Center
2010 - 2012
- Coordinated patient admissions and documentation processes to ensure efficient service delivery.
- Managed electronic health records system to maintain accurate patient information and streamline workflow.
- Facilitated communication between patients, families, and healthcare providers to enhance the admission experience.
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Expedited emergency room admissions through rapid assessment of incoming patients'' needs and prioritizing accordingly.
- Collaborated with multidisciplinary team members to ensure seamless coordination of all aspects of patient care from admission to discharge.
- Assisted case managers in coordinating post-discharge services such as home health care or rehabilitation facilities arrangements when needed.
- Increased satisfaction rates by promptly addressing concerns raised by patients or their families during the admissions process.
- Ensured compliance with hospital regulations and accreditation standards through thorough knowledge of admission requirements and guidelines.
- Managed complex scheduling tasks involving multiple healthcare providers to facilitate timely and well-coordinated patient care.
- Assisted in patient admission process based on federal and state laws.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Conducted market research to identify new business opportunities and industry trends.
- Analyzed competitor activities and adjusted strategies to maintain competitive advantage.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business through marketing initiatives and strategic planning.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Kept meticulous client notes and updated account information in company databases.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and white-glove service.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Developed and maintained strategic partnerships to provide added value to clients and increase competitive advantage.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Organized promotional events and presentations.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Skills
- Project & Operations Coordination
- Customer Service & Relationship Management
- Contract & Transaction Management
- Data Entry including CRM Systems
- Microsoft Office Suite & Google Workspace
- Adobe Creative Suite
- Talent Acquisition & Employee Onboarding
- Negotiation & Conflict Resolution
- Training & Performance Optimization
- Detail-Oriented & Organized
- Fast Learner & Tech-Savvy
Accomplishments
- Successfully managed transaction files and deadlines for 20+ real estate closings simultaneously, ensuring 100% compliance with regulatory requirements.
- Designed and maintained organized digital filing systems, reducing document retrieval time by 40%.
- Created polished presentations and marketing materials using Adobe Creative Suite and Canva, improving client engagement.
- Delivered top-tier client service, earning repeat business and referrals from high-value clientele.
- Acted as primary contact for diverse clients, resolving issues quickly and maintaining 95%+ client satisfaction.
- Provided empathetic support and wellness checks while volunteering with Meals on Wheels, building trust with clients.
- Trained and mentored new team members, streamlining onboarding and improving team performance.
- Collaborated across teams (agents, title, lenders, inspectors) to keep transactions moving smoothly and on time.
- Supported HR/counseling staff during internship by coordinating schedules, managing confidential records, and assisting with client intakes.
- Implemented cost-saving strategies in property marketing and operations, reducing expenses by 15%.
- Coordinated large-scale direct mail campaigns, handling design, vendor management, and list setup with 100% accuracy.
- Consistently met or exceeded deadlines in fast-paced, high-volume work environments.
Certification
- Adobe Creative Suite (Illustrator, InDesign, Photoshop)
- Canva Pro
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Slides, Drive)
- First Aid Certification (Active)
- Leaders in Dementia Care Training (Legacy Certification)
- Assisted Living Management Certification (Texas)
- Assisted Living Owner/Operator Certification (Colorado)
- Real Estate Broker Associate License (Colorado)
Areas of Expertise and Knowledge
- Client Relations & Customer Service Excellence
- Transaction & Project Coordination
- Administrative Support & Office Management
- Scheduling, Calendar, & Task Management
- Document Preparation & Data Entry Accuracy
- Digital Marketing & Presentation Design (Adobe Suite, Canva)
- Real Estate Operations & Licensed Colorado Broker Associate
- Counseling Support & Confidential Record Management (HIPAA standards)
- Volunteer & Community Engagement (Meals on Wheels, Senior Care)
- HR Support: Onboarding, Training, Performance Evaluation Assistance
- Research, Data Collection, & Report Preparation
- Cross-Team Collaboration & Stakeholder Communication
- Problem-Solving & Conflict Resolution
- Process Improvement & Workflow Optimization
- Google Workspace & Microsoft Office Suite Proficiency
Languages
Spanish
Limited Working
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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