Jessica Lee Castellanos
Mission,Texas
Summary
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Apple Medical Supply
03.2022 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Registration Coordinator
Doctors Hospital at Renaissance Health System
02.2015 - 11.2018
- Streamlined communication between patients, medical staff, and insurance providers for smooth treatment coordination.
- Ensured accurate patient information collection by implementing a thorough data verification system.
- Collaborated with interdisciplinary teams to ensure seamless coordination of care across departments.
- Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality at all times.
Registered Clerk
Rio Grande Regional Hospital
01.2012 - 11.2015
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
GED -
Nikki Rowe High School
McAllen, TX05-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Cranberry Salad
- YIELD: 8-10 SERVINGS
- PREP TIME: 20 MINUTES
- CHILL TIME: 2 HOURS-OVERNIGHT
- TOTAL TIME: 2 HOURS 20 MINUTES
- DIRECTIONS
- 1. Chop 3 cups cranberries in a food processor or blender until fine and no large pieces remain. Transfer to a mixing bowl and stir ¾ cup sugar into cranberries. Cover and chill for at least 2 hours or up to overnight.
- 2. Drain any accumulated juices from cranberries and reserve. Stir in 20 oz. drained crushed pineapple and 2 cups mini marshmallows. Set aside.
- 3. In a mixing bowl, whip 1 cup heavy cream. Add ½ cup powdered sugar and 1 teaspoon vanilla to sweeten until soft peaks form. Fold into cranberry mixture until fully incorporated.
- 4. Refrigerate or freeze. Garnish with 1 cup pomegranate seeds.
- INGREDIENTS
- 3 cups whole fresh cranberries
- ¾ cup sugar
- 1 (20 oz.) can crushed pineapple, drained
- 2 cups miniature marshmallows
- 1 cup heavy whipping cream
- ½ cup powdered sugar
- 1 teaspoon vanilla extract
- 1 cup pomegranate seeds
- SERVING SUGGESTIONS
- Serve with our Thanksgiving menu to complete the meal.
- MAKE AHEAD
- Cranberry salad can be made up to 24 hours in advance; store in an airtight container in the refrigerator or freezer. I like serving mine from the freezer, with about 10-15 minutes to defrost on the table.
- TUTORIALS & BONUS CONTENT
- Ready for step-by-step help with this recipe, kid's plate ideas, and nutrition info? Scan the QR code to get started!
Languages
English
Full Professional
Timeline
Customer Service Representative
Apple Medical Supply
03.2022 - 04.2025
Patient Registration Coordinator
Doctors Hospital at Renaissance Health System
02.2015 - 11.2018
Registered Clerk
Rio Grande Regional Hospital
01.2012 - 11.2015
GED -
Nikki Rowe High School
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