JESSICA LEE MEANS

•Responsible for executing the implementation strategy to seamlessly on-board and/or transition clients to platform
•Ensuring data accuracy in gathering account information
•Collaborate with internal teams in managing successful activation of account
•Maintain training manuals to reflect current onboarding practices and acceptable use
•Working regularly in Excel, GuideCX, Gainsight and Google Sheets

• Reviewing content to determine if community guidelines are met while upholding a high standard of accuracy and quality
• Providing trends and insight to develop improvements to the overall processes and providing recommendations for process and policy improvements
• Investigating and resolving complex issues regarding content within agreed-upon turnaround times and standards of quality
• Working from home full-time and collaborating with team members remotely across multiple platforms

• Managing employees and volunteers. Assisting with scheduling. Addressing customer concerns and complaints. Organizing, scheduling and leading employee meetings.
• Operating four Christie CP2210 digital projectors. Trouble-shooting projector and computer problems.
• Administrative work, bookkeeping, managing petty cash, organizing and filing paperwork, computer work (Microsoft Word, Excel, POS).
• Customer service, food and drink sales, and barista experience. Answering phones. Supply ordering.