Summary
Overview
Work History
Education
Skills
Training
References
Timeline
Generic

Jessica Mullins

Lehi

Summary

Dynamic and results-driven professional with a strong background in medical assistance and administration at University of Utah Hospitals and Clinics. Proven ability in quality control and organized multitasking, enhancing operational efficiency. Skilled in utilizing software for design and rendering, while demonstrating patience and compassion in patient care.

Overview

14
14
years of professional experience

Work History

Part Time Administration, Onsite Residential Remodels

Refined Design and Build, JDM Design Co
Highland
01.2022 - Current
  • Along with my proficiency certificate, I am enhancing my skills in using software to create and render visuals for businesses and individual clients. With a strong sense of design and an understanding of proportions, I aim to refine these abilities for a fulfilling career, and to learn from industry experts.
  • Having grown up in the construction and remodeling industry, I have chosen to return to my roots to further my knowledge and integrate physical labor with rendering technology.
  • Currently, I am collaborating with several small companies, focusing on demolition, design, painting, and remodeling projects.
  • My role includes assisting with material and time bidding, managing bookkeeping, and scheduling trades with homeowners to meet production deadlines, along with other administrative responsibilities as needed.

Histotechnician, Medical Assistant

Deserest Dermatology
Saratoga Springs
03.2023 - 10.2024
  • Performed tissue processing, embedding, sectioning, and staining for histological examination.
  • Operated and maintained laboratory equipment, including microtomes, cryostats, and automated stainer.
  • Prepared reagents and solutions necessary for tissue processing and staining procedures.
  • Ensured accurate labeling of specimens to maintain sample integrity throughout the testing process.
  • Maintained a clean and organized work area to comply with safety, and prevent cross-contamination.
  • Conducted quality control checks on slides to ensure that proper staining techniques were used.
  • Followed standard operating procedures (SOPs) to maintain consistency in testing processes.
  • Maintained documentation records accurately, according to regulatory requirements.
  • Contributed ideas for process improvement, resulting in increased efficiency.
  • Developed new protocols for special stains based on specific diagnostic needs.

Medical Assistant III, Certified CCMA

University of Utah Hospitals and Clinics
South Jordan
01.2016 - 10.2021
  • When a patient contacts their designated clinic, I am responsible for handling the call, depending on its nature. This may involve composing and sending messages to the provider on the patient's behalf.
  • I begin the process of medication refills for any prescriptions that the patient might require. If the medication is of a certain type, or if there has been a significant delay since the patient's last follow-up with the prescribing provider, I will guide the patient in scheduling their appointment.
  • When patients report symptoms, I must apply my critical thinking skills, along with various resources, to assess the situation and prioritize their care. This ensures that the patient receives the appropriate treatment at the right time, minimizing any potential delays.
  • I also initiate prior authorizations for both medications and procedures.
  • I follow up with patients regarding their aftercare and any lab tests that may have been conducted. When a patient contacts me, I can discuss normal lab results with them. However, if they have further inquiries, or if any abnormal results have been reported, I relay additional messages to the provider for further assessment.
  • For a period, I was a member of our Quality Assurance team, where I received monthly reports on all triage calls made. I would analyze this data to evaluate each individual's performance, which, in turn, provides our leaders with insights on areas needing improvement for better training and support of staff.
  • Additionally, I sent reminder emails to our team to highlight specific points to focus on during their calls.
  • I would provide training to those who needed additional support to comprehend the processes, enabling them to serve our patients more effectively. This ultimately benefits our organization as a whole, fostering alignment and maintaining a smooth workflow that everyone comprehends and adheres to. A sense of unity is essential to our department.
  • I manage the Community Clinic Master Provider list for Home Health Organizations that partner with the University of Utah Healthcare system, facilitating follow-ups, and the sending or receiving of Home Health orders for patients discharged from the hospital.
  • I registered and supported patients using a Virtual Visit platform for acute issues. I scheduled appointments, shared a connection link, and guided patients through the virtual process, ensuring they could connect with and receive care from our Urgent Care Providers.
  • At the onset of the pandemic, I was involved with the team fielding calls related to COVID, including inquiries about travel, symptoms, concerns, and vaccines. This system emerged in response to the crisis, allowing us to ensure continuous support for all patients, including those outside the University System, at times.
  • Concurrently, this led to the transition from in-office visits to offering exclusively virtual visits for a period, except in emergencies. In those cases, we would assess the situation and decide if a visit to the Emergency Room was necessary for the patient during the height of the pandemic.

Medical Assistant, Inventory Specialist, Mohs Histotechnician

Utah Valley Dermatology
Lehi
06.2012 - 07.2018
  • Escort patients to their rooms, and provide support to the doctor or physician assistant as needed. I ensure patients are informed about what to expect during their examination, and I provide instructions on how to care for the treatment or topics discussed for proper home care. Additionally, I assist with surgeries and minor procedures.
  • Write and manage authorized prescriptions, addressing patient inquiries via phone regarding questions, concerns, or care. I also initiate prior authorizations for medications and procedures.
  • Conduct comprehensive pathology workups in the office by reviewing slides with the doctor, notifying patients of results, discussing recommended treatments, and going over pre-operative questions. I also handle follow-up calls for surgical patients.
  • Perform follow-ups with patients concerning aftercare and test results they may have received.
  • Order and keep a comprehensive inventory of all medical supplies and pharmaceuticals for the office, while conducting price and quality comparisons every six months.
  • Ensure compliance with OSHA training and safety regulations for all staff members.
  • Prepared skin cancer specimens for Mohs surgical procedures.
  • Participated in ASDS conferences to gain further insights into the Mohs cutting technique.

Sales Associate

Pier One Imports
American Fork, Sandy
11.2011 - 01.2012
  • Clients seeking guidance and assistance with home décor.
  • Cashier position.
  • Managed off-hour shifts for altering floor displays.
  • Upon receipt of merchandise, we unwrapped it and arranged it on the sales floor.
  • REASON FOR WORK GAP: I was able to stay at home with my children during this time.

Education

Certificate of Proficiency - Architectural Design Technology

UTAH VALLEY STATE COLLEGE
OREM, UT
05.2023

Health Care CPR Certification -

Inhouse CPR Trainer
01.2022

Conference Courses -

AAD/ASDS DERMATOLOGY MOHS CONFERENCES
San Diego, CA
11.2013

High school diploma -

LONE PEAK HIGH SCHOOL
HIGHLAND, UT
01.2004

Certificate of Technical Studies - CCMA

NATIONAL HEALTHCAREER ASSOCIATION (NHA)
Online

Skills

  • Diligent and reliable
  • Organized multitasking
  • Computer proficiency
  • Strong typing
  • Attention to detail
  • Patience and compassion
  • Quality control
  • Teamwork and collaboration
  • Organizational skills

Training

  • ASDS Conference, San Diego, CA, 11/01/12, 11/01/13
  • AAD Conference, 11/01/12

References

  • Shirley Denicke, RN, Supervisor at University of Utah Healthcare, 801-809-9735
  • Dr. David Meyers, Founder/Provider with Utah Valley Dermatology, 801-768-8800
  • Janis Bradford, CMA, Co-worker at Deseret Dermatology, 801-735-9204

Timeline

Histotechnician, Medical Assistant

Deserest Dermatology
03.2023 - 10.2024

Part Time Administration, Onsite Residential Remodels

Refined Design and Build, JDM Design Co
01.2022 - Current

Medical Assistant III, Certified CCMA

University of Utah Hospitals and Clinics
01.2016 - 10.2021

Medical Assistant, Inventory Specialist, Mohs Histotechnician

Utah Valley Dermatology
06.2012 - 07.2018

Sales Associate

Pier One Imports
11.2011 - 01.2012

Certificate of Proficiency - Architectural Design Technology

UTAH VALLEY STATE COLLEGE

Health Care CPR Certification -

Inhouse CPR Trainer

Conference Courses -

AAD/ASDS DERMATOLOGY MOHS CONFERENCES

High school diploma -

LONE PEAK HIGH SCHOOL

Certificate of Technical Studies - CCMA

NATIONAL HEALTHCAREER ASSOCIATION (NHA)

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