Jessica Lyn Brandemuehl
Richmond,IL
Summary
Dynamic sales leader with a proven track record at Goodwill, excelling in team performance and customer service. Skilled in conflict resolution and financial management, I effectively enhanced productivity and fostered strong client relationships. Committed to staff training and agile in adapting to change, I drive results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Sales experienced leader
Goodwill
Delavan, WI
12.2022 - Current
- Cultivated lasting client relationships through effective issue resolution and communication skills.
- Developed and implemented strategies to improve team performance and productivity.
- Conducted regular staff meetings to address progress and collaboratively develop solutions to challenges.
- Developed and implemented strategies that enhanced team performance and productivity.
- Monitored workflow processes and identified areas of improvement.
- Assessed team performance against established goals and objectives.
- Maintained cleanliness of work areas to ensure readiness for inspections.
- Trained associates on customer service, cash handling, and store procedures.
Cashier
Goodwill
Delavan, WI
06.2021 - 11.2022
- Operated cash register with accuracy, processing payments by cash, check, credit card, gift card, or automatic debit to ensure smooth customer transactions.
- Managed cash, card, and receipt transactions at front register, contributing to positive customer service experience.
- Processed customer purchases on point-of-sale systems for Goodwill retail operations.
- Counted register funds and prepared cash drawer for shift changes, ensuring financial accountability and readiness for next shifts.
- Greeted shoppers and answered questions about merchandise and store policies.
- Sorted, tagged, and stocked donated merchandise on sales floor.
- Supported store operations by completing assigned tasks.
Crew Member/Shift Leader
Papa Murphys
Delavan, WI
05.2017 - 06.2021
- Delivered exceptional customer service to foster a welcoming atmosphere for guests.
- Processed customer orders using point-of-sale system and managed payment transactions.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food promptly to enhance guest satisfaction. for positive guest experiences.
- Maintained clean workstations, equipment, and dining areas to food safety standards.
- Followed sanitation procedures for handwashing, allergen control, and ingredient handling.
- Prepared take-and-bake pizzas following Papa Murphy's recipes and portion standards.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
High school diploma -
Delavan-Darien High School
Delavan, WI06-2021
Skills
- Retail management
- Shift Management
- Store operations
- Customer service
- Staff training
- Team leadership
- Performance coaching
- Conflict resolution
- Agility in change
- Time management
- Working under pressure
- Financial management
- Numerical analysis
- Good work ethic
- Recruitment and hiring
Timeline
Sales experienced leader
Goodwill
12.2022 - Current
Cashier
Goodwill
06.2021 - 11.2022
Crew Member/Shift Leader
Papa Murphys
05.2017 - 06.2021
High school diploma -
Delavan-Darien High School