Jessica Lynne Villalobos

• Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
• Completed administrative tasks by performing business correspondence, transcription and data entry.
• Corrected data entry errors to prevent duplication or data degradation
• Kept optimal quality levels to prevent critical errors and support team performance targets
• Demonstrated respect, friendliness and willingness to help wherever needed

• Increased customer engagement through social media.
• Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Utilized personal and professional networks to identify, acquire and manage new clients.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.

• Support 3 Managers, Director and Vice President with special projects and operations
• Receive incoming mail and deliver to designated personnel
• Provide clerical support to 300 company employees by copying, faxing and filing confidential documents
• Organize and maintain spreadsheets/databases that track, analyze and report on performance
• Operate switchboard and routed incoming calls to appropriate departments
• Respond to and/or direct internal and external e-mail, phone and in-person requests
• Prepare meeting agendas and briefing papers for department executives
• Write correspondence, proof, and edit new or updated SOP’s to ensure accuracy and consistency
• Schedule vendor visitations, department special events and other employee morale functions
• Coordinate overnight accommodations for vendors
• Process expense reports to ensure adherence to Business Travel and Entertainment Policy
• Process all team member records and coordinate with all outside departments which includes HR and Payroll
• Assist with departmental training and meetings
• Obtain all signatures from Management/Director/VP for pertinent paperwork
• Inform and support department leaders through consistent communication
• Successfully maintain calendars, place reminder calls to ensure deadlines are met

Beverage Cocktail Server July 2015 to July 2016

• Highly efficient and organized server, always providing friendly and upbeat customer service
• Multitasked effectively in a high-pressure fast-paced environment
• Addressed and fulfilled special customer requests when possible
• Offered guests tips on getting the most out of their Pechanga Experience
• Navigated POS Micros System

• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
• Ensured vendors had proper identification and clearance
• Handled over 100 incoming calls and in person inquiries from clients and colleagues
• Setup breakfast/lunches for executives, and customer meetings
• Planned and coordinated special corporate events
• Arranged high level conference calls
• Coordinated travel arrangements
• Handled and sort all incoming and outgoing mail (Fed EX, UPS, USPS)
• Ran daily reports for head Sales Manager
• Collaborated in the annual purging of files
• Maintained a confidential client database
  

• Answered customer inquiries and took messages
• Replied to and composed emails
• Prepared forms, documents, and correspondence
• Created post cards, flyers and news letters
• Maintained client database
• Managed all websites, and social network accounts
• Prepared all listing materials for broker (Gathered comparative market analysis)
• Obtained all signatures on agreements, disclosures, and other documentation
• Schedule, coordinate, and attend closing process
• Monitored Broker's work calendar and scheduled appointments, meetings and travel