Summary
Overview
Work History
Education
Skills
Timeline
Generic

JESSICA M AMBROSE

N RICHLANDHILLS,TX

Summary

Diligent Export Agent experienced handling both air and ocean exports within Freight Forwarding. Proactive and hardworking with detail-oriented and methodical nature. Over 10 years of experience in logistics, international shipping and export regulations.

Overview

13
13
years of professional experience

Work History

Import/Export Agent

Bollore Logistics
07.2021 - Current


  • Verified shipments against documents to maintain accuracy.
  • Documented waybill data and dimensions and weights of cargo in computer database.
  • Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
  • Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Maintained up-to-date knowledge of US customs regulations and international trade laws.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Obtained necessary import and export licenses and permits for shipments.
  • Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
  • Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
  • Researched and prepared product cost and trade compliance reviews for clients.
  • Reviewed and signed documents on behalf of clients in line with power of attorney limitations.

Independent Contractor

DoorDash/Uber Eats
05.2018 - Current
  • Deliver customer order requests from local restaurants, and stores in a timely fashion to their requested destinations
  • Submit receipts and money received from deliveries
  • Increase customer satisfaction by resolving transaction issues from merchants, and or customers.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Collaborated closely with clients to better understand entire project scope.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Ocean Import Coordinator

Agility Logistics
04.2019 - 05.2020


  • Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
  • Coordinated and negotiated contracts to facilitate freight movements.
  • Supported import metrics around import functions and drove continuous performance improvements.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Obtained necessary import and export licenses and permits for shipments.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
  • Coordinated company product shipments and international transactions to eliminate freight delays.
  • Assisted compliance department in performing internal audits of processes and systems to facilitate importation and exportation of products.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
  • Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
  • Researched and prepared product cost and trade compliance reviews for clients.

Warehouse Supervisor

TriCon Logistics
12.2018 - 02.2019


  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and handling operations.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Oversaw daily operations and shipping and handling processes.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Used warehouse management software to reconcile daily inventory.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Managed merchandise inventory transactions.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Determined staffing needs, developing schedules to staff all shifts.

Account Manager

Trans Trade Inc, Tricon Logistics
06.2018 - 12.2018


  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.

InventoryControl Manager/CustomerExperience Lead

Trans Trade Inc
01.2015 - 05.2018


  • Effectively presented information to customers and responded to questions.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Established and cultivated solid business relationships with new or existing customers.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Inventory Control Manager

Trans Trade Inc
08.2013 - 12.2014


  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Maintained control of cycle counts, physical inventory and discrepancy research.
  • Motivated and managed performance, activities and responsibilities of Inventory Control Team.
  • Memorized facility layout and located products.
  • Cross-referenced invoices and supplies for reporting accuracy.
  • Traced item history to determine reason for discrepancies between inventory and stock control records.
  • Managed multiple complex inventory activities and client-driven projects.
  • Collaborated with other departments within facility to educate and understand how functions affect inventory.
  • Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
  • Integrated warehouse operations with existing and new business processes.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Conducted research to address shipping errors and packaging mistakes.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Customer Experience Specialists

Trans Trade Inc
01.2012 - 07.2013
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Cooperated closely with other departments to support achievement of customer experience outcomes.
  • Monitored customer feedback to identify areas of improvement in customer experience.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Adhered to established customer satisfaction strategies to support swift issue resolution.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Implemented and developed customer service training processes.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Picker Packer

ExpressEmploymentProfessionals
08.2010 - 01.2012
  • Coordinate inbound/outboundtruckflow,strategyandoversee operations
  • Schedule/coordinate deliverydispatchingtoensure excellentandtimelyservice
  • Built andmaintained strong,long-lastingclient relationships.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Worked fast to meet assigned daily picking quotas.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Verified proper labeling and identification on all orders before shipment.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Sorted and organized items in designated areas for easy access.
  • Used RF scanners to track orders and verify accuracy.
  • Operated manual and electric pallet jacks to move merchandise.
  • Replenished items taken from shelves, safely using equipment to lift and organize products.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Established and maintained positive relationships with customers and vendors through excellent customer service.
  • Conducted periodic inventory audits to verify accuracy.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked designated items on shelves, end caps and displays.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Stocked shelves to match planogram images and instructions.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Managed timely and effective replacement of damaged or missing products.
  • Prepared and checked outbound shipments for accuracy.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Recorded daily activities for inventory control.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Received new stock and input values into computer system.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Worked with customers to pack items according to specific desires and requirements.

Education

High School Diploma -

Del Norte High School
Albuquerque, New

Skills

  • Adaptability
  • CargoWise
  • Critical Thinking
  • Shipment Management
  • Rate Negotiations
  • Customer Service
  • Terminal Acceptance Understanding
  • Empathy
  • Excellent time Management
  • Process Improvement
  • Self -Control
  • Team Building
  • Reading Comprehension

Timeline

Import/Export Agent

Bollore Logistics
07.2021 - Current

Ocean Import Coordinator

Agility Logistics
04.2019 - 05.2020

Warehouse Supervisor

TriCon Logistics
12.2018 - 02.2019

Account Manager

Trans Trade Inc, Tricon Logistics
06.2018 - 12.2018

Independent Contractor

DoorDash/Uber Eats
05.2018 - Current

InventoryControl Manager/CustomerExperience Lead

Trans Trade Inc
01.2015 - 05.2018

Inventory Control Manager

Trans Trade Inc
08.2013 - 12.2014

Customer Experience Specialists

Trans Trade Inc
01.2012 - 07.2013

Picker Packer

ExpressEmploymentProfessionals
08.2010 - 01.2012

High School Diploma -

Del Norte High School

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JESSICA M AMBROSE