Jessica M. Davis
Grove City,OH
Summary
Dynamic, results-driven payments and loyalty professional with a strong focus on customer experience and business insight. Passionate about strategy and execution, with excellent communication skills. Over 9 years of proven success in managing and growing B2B/Bulk gift card programs. Proficient in payments, marketing, and analytics.
Overview
10
10
years of professional experience
Work History
New Business Development Consultant
Prospero America Inc.
07.2023 - Current
- Conducted thorough analyses of buyer habits and emerging trends within dynamic retail landscape
- Crafted comprehensive campaign proposals that resonate with diverse portfolio of clients
- Strategically merging creative thinking, data-driven insights, and deep understanding of client objectives to construct proposals that are not only impactful but tailored to each client's unique needs
- Collaborated closely with both internal teams and external stakeholders to gather holistic understanding of client's brand, market positioning, and overarching goals
- Fostered collaboration with internal stakeholders for optimal client practices
- Embarked on strategic initiative to create meticulously designed templates that serve as powerful tools for enhancing detail clarity and optimizing marketing endeavors
- Established new relationships and cultivating leads plays in driving growth trajectory
- Arranged potential client contacts, cultivated relationships, and followed through all service needs
- Accessed appropriate clients to create targeted outreach
- Devised business plan outlining concise and actionable targets and sales goals
- Kept detailed records of daily activities through online customer database
- Marketed services to prospective clients as well as local and national businesses
- Managed needs of more than 10 customers at once using strong prioritization and multitasking abilities
Gift Card Manager and Business Development
Gap Inc.
04.2015 - 05.2023
- Managed all aspects of B2B programs for Gap Inc.
- Assisted in managing 1st party gift card sales
- Brands in North America (Gap, Old Navy
- Banana Republic, Athleta)
- One of Company’s subject matter experts on gift cards, with deep understanding of product and stakeholders
- Possess extensive knowledge of industry trends and competitive landscape
- Increased 2022 B2B gift card sales by >5% YOY
- Delivered 80% increase to client base by identifying and pursuing new opportunities
- Managed lifecycle of gift cards, including activation, loading, reloading, and balance checking
- Handled lost, stolen, or expired gift cards and providing customer support for these issues
- Integrated gift cards into loyalty and rewards programs to incentivize customer purchases and retention
- Analyzed market trends within retail, payment, and loyalty industries
- Managed $5M budget- from planning to booking invoices
- Implemented security measures to protect gift card codes and prevent counterfeiting or fraud
- Approved and managed digital faceplates used for holiday campaigns
- Created operating procedures and collaborated closely with stakeholders across organization to build alignment, problem-solve, and improve efficiency
- Standardized reports to continually track gift card sales within all sectors of gift card business (in-store, online, B2B, and Third Party)
- Conducted regular business reviews with top tier customers, identifying areas for improvement and presenting solutions to increase sales volume
- Collaborated with cross-functional areas to support development and execution of marketing campaigns and promotions to drive sales and customer engagement
- Assisted in optimizing gift card program strategies based on performance metrics
- Assisted in development of user portal and consumer-facing digital experience
- Provided end-to-end support for marketing campaigns
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Negotiated and closed long-term agreements with new clients in assigned territory
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Delivered recommendations to long-term accounts to promote brand awareness to key audience
Bulk Sales Specialist
Gap Inc.
05.2014 - 04.2015
- Managed and maintained relationships with portfolio of bulk sales accounts, ensuring timely and accurate order processing, and invoicing
- Coordinated and managed large-scale orders, working with logistics teams to ensure timely delivery and customer satisfaction
- 20% support to gift card team, resulting in promotion into Gift Card Analyst
- Identified and implemented cost conscious opportunities and introduced new/revised processes
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Provided first-rate service to all customers and potential customers
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Motivated and trained 4 team members to meet and exceed sales goals through positive reinforcement
Customer Support
Gap Inc.
08.2013 - 05.2014
- Conducted thorough documentation of all investigations and case details, maintaining accurate and up to date records
- Maintained high level of customer service and professionalism throughout all interactions, while balancing needs for thorough investigations and risk mitigation
- Trained new team members, sharing knowledge and best practices to ensure consistency in fraud investigations and prevention practices
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Handled customer inquiries and suggestions courteously and professionally
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records
- Managed call logs, enhanced invoicing data and resolved customer issues to improve operational efficiency by 27%
- Managed department call volume of 85 calls per day and coordinated department schedules to maximize coverage during peak hours
Education
Some College (No Degree) - Business Admin. & Management
Columbus State Community College
Columbus, OhioSkills
- Financial Analysis
- Accounting Skills
- Data Analysis
- Data Reporting
- Great Time Management and Organization
- Excellent Communication
- Client Relationship Management and Conflict Resolution
- 9 years of Salesforce Experience
Timeline
New Business Development Consultant
Prospero America Inc.
07.2023 - Current
Gift Card Manager and Business Development
Gap Inc.
04.2015 - 05.2023
Bulk Sales Specialist
Gap Inc.
05.2014 - 04.2015
Customer Support
Gap Inc.
08.2013 - 05.2014
Some College (No Degree) - Business Admin. & Management
Columbus State Community College
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