Jessica M. Davis
Grove City,OH
Summary
Dynamic, results-driven payments and loyalty professional with a strong focus on customer experience and business insight. Passionate about strategy and execution, with excellent communication skills. Over 9 years of proven success in managing and growing B2B/Bulk gift card programs. Proficient in payments, marketing, and analytics.
Overview
10
10
years of professional experience
Work History
New Business Development Consultant
Prospero America Inc.
Grove City, Ohio (remote)
07.2023 - Current
- Conducted thorough analyses of buyer habits and emerging trends within dynamic retail landscape
- Crafted comprehensive campaign proposals that resonate with diverse portfolio of clients
- Strategically merging creative thinking, data-driven insights, and deep understanding of client objectives to construct proposals that are not only impactful but tailored to each client's unique needs
- Collaborated closely with both internal teams and external stakeholders to gather holistic understanding of client's brand, market positioning, and overarching goals
- Fostered collaboration with internal stakeholders for optimal client practices
- Embarked on strategic initiative to create meticulously designed templates that serve as powerful tools for enhancing detail clarity and optimizing marketing endeavors
- Established new relationships and cultivating leads plays in driving growth trajectory
- Arranged potential client contacts, cultivated relationships, and followed through all service needs
- Accessed appropriate clients to create targeted outreach
- Devised business plan outlining concise and actionable targets and sales goals
- Kept detailed records of daily activities through online customer database
- Marketed services to prospective clients as well as local and national businesses
- Managed needs of more than 10 customers at once using strong prioritization and multitasking abilities
Gift Card Manager and Business Development
Gap Inc.
Grove City, Ohio (remote)
04.2015 - 05.2023
- Managed all aspects of B2B programs for Gap Inc.
- Assisted in managing 1st party gift card sales
- Brands in North America (Gap, Old Navy
- Banana Republic, Athleta)
- One of Company’s subject matter experts on gift cards, with deep understanding of product and stakeholders
- Possess extensive knowledge of industry trends and competitive landscape
- Increased 2022 B2B gift card sales by >5% YOY
- Delivered 80% increase to client base by identifying and pursuing new opportunities
- Managed lifecycle of gift cards, including activation, loading, reloading, and balance checking
- Handled lost, stolen, or expired gift cards and providing customer support for these issues
- Integrated gift cards into loyalty and rewards programs to incentivize customer purchases and retention
- Analyzed market trends within retail, payment, and loyalty industries
- Managed $5M budget- from planning to booking invoices
- Implemented security measures to protect gift card codes and prevent counterfeiting or fraud
- Approved and managed digital faceplates used for holiday campaigns
- Created operating procedures and collaborated closely with stakeholders across organization to build alignment, problem-solve, and improve efficiency
- Standardized reports to continually track gift card sales within all sectors of gift card business (in-store, online, B2B, and Third Party)
- Conducted regular business reviews with top tier customers, identifying areas for improvement and presenting solutions to increase sales volume
- Collaborated with cross-functional areas to support development and execution of marketing campaigns and promotions to drive sales and customer engagement
- Assisted in optimizing gift card program strategies based on performance metrics
- Assisted in development of user portal and consumer-facing digital experience
- Provided end-to-end support for marketing campaigns
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Negotiated and closed long-term agreements with new clients in assigned territory
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Delivered recommendations to long-term accounts to promote brand awareness to key audience
Bulk Sales Specialist
Gap Inc.
Grove City, Ohio
05.2014 - 04.2015
- Managed and maintained relationships with portfolio of bulk sales accounts, ensuring timely and accurate order processing, and invoicing
- Coordinated and managed large-scale orders, working with logistics teams to ensure timely delivery and customer satisfaction
- 20% support to gift card team, resulting in promotion into Gift Card Analyst
- Identified and implemented cost conscious opportunities and introduced new/revised processes
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Provided first-rate service to all customers and potential customers
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Motivated and trained 4 team members to meet and exceed sales goals through positive reinforcement
Customer Support
Gap Inc.
Grove City, Ohio
08.2013 - 05.2014
- Conducted thorough documentation of all investigations and case details, maintaining accurate and up to date records
- Maintained high level of customer service and professionalism throughout all interactions, while balancing needs for thorough investigations and risk mitigation
- Trained new team members, sharing knowledge and best practices to ensure consistency in fraud investigations and prevention practices
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Handled customer inquiries and suggestions courteously and professionally
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records
- Managed call logs, enhanced invoicing data and resolved customer issues to improve operational efficiency by 27%
- Managed department call volume of 85 calls per day and coordinated department schedules to maximize coverage during peak hours
Education
Some College (No Degree) - Business Admin. & Management
Columbus State Community College
Columbus, OhioSkills
- Financial Analysis
- Accounting Skills
- Data Analysis
- Data Reporting
- Great Time Management and Organization
- Excellent Communication
- Client Relationship Management and Conflict Resolution
- 9 years of Salesforce Experience
Timeline
New Business Development Consultant
Prospero America Inc.
07.2023 - Current
Gift Card Manager and Business Development
Gap Inc.
04.2015 - 05.2023
Bulk Sales Specialist
Gap Inc.
05.2014 - 04.2015
Customer Support
Gap Inc.
08.2013 - 05.2014
Some College (No Degree) - Business Admin. & Management
Columbus State Community College