Summary
Overview
Work History
Education
Skills
Interests
Software
Timeline
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Jessica M.  Fletcher

Jessica M. Fletcher

Portland,PA

Summary

Passionate job seeker with an objective to seek and maintain a full-time that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am also open to part-time positions that are unique and have personal educational and/or growth potential. Strong research background and love of all things travel. History as a seasoned corporate traveler with yearly travel of a million miles plus for 6+ years. Extensive career in hospitality working with clients in a variety of career settlings including fast-paced, deadline-driven environments. Extraordinarily organized and dependable, successful at managing multiple priorities with a positive attitude. Detail-oriented team player adept at building lasting client relationships through active listening and interpersonal skills. Willingness to take on added responsibilities to develop, maintain, and meet team goals through leadership and delegation.

Overview

21
21
years of professional experience

Work History

Veterinary Nurse

Crown Veterinary Specialists
03.2020 - Current
  • Medically manage ER patients and perform ordered diagnostic procedures and testing
  • Performed multi-modal medical interventions and therapies for ICU patients
  • Establish a rapport with and provide education to owners throughout their pets visit, admission and/or discharge.

Lead Overnight Veterinary Technician

Westwood Regional Veterinary Hospital
06.2019 - 01.2020
  • Established a practice of rounding for shift changes.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

Veterinary Technician

All Creatures Great and Small
10.2017 - 06.2019
  • Perform initial patient exams, obtain; TPR, weight, history, diet information, identify chief complaint for sick visits
  • Educate owners regarding various topics such as diet, health-care concerns, vaccines, medications, scheduled procedures, and referrals to other specialty practices.

ER/OR RN

Various Hospitals
09.2003 - 02.2015
  • Care of Operating Room and ER patients
  • Planned, prioritized and provided nursing care by applying advanced specialty clinical nursing knowledge and skills.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity

Clinical Field Manager

St. Jude Medical, Neuromodulation Division
02.2006 - 01.2013
  • Created and organized the Clinical Specialist position for the DBS (Deep Brain Stimulation) Division of St. Jude Medical.
  • Monitored and participated in the DBS OR procedures and Programming Sessions for 23+ sites in the U.S. and Canada.
  • Designed and implemented the first DBS Training Program for Clinical Specialists and Clinical Research Associates.
  • Developed, hired, trained and managed the DBS Clinical Specialist Team.
  • Collaborated with the Engineering Team and Product Managers in the development and testing of new and revised DBS products.
  • Participated with the Marketing Team in the development and execution of Outreach efforts to increase participation in current clinical trials.
  • Functioned as a Senior Trainer for SJM's European Team's training courses.

Education

Associate of Applied Science - Veterinary Technology

San Juan University
San Juan, New Mexico
2024

MBA - Marketing and Entrepreneurship

Argosy University
On-Line
05.2023

Associate of Applied Science - Nursing

County College of Morris
Randolph Township, NJ
05.2003

Bachelor of Science - Exercise Science and Sports Studies

Rutgers University
New Brunswick
12.2001

Associate of Science - Humanities Arts and Sciences

County College of Morris
Randolph Township, NJ
05.1997

Skills

  • Passion For Providing Only The Highest Quality Services
  • Customer Support
  • Documentation & Reporting
  • Cross-Functional Communication
  • Active Listening
  • End User Feedback Management
  • Salesforce Proficiency
  • Technical Troubleshooting
  • Customer Relationship Management
  • Customer Needs Assessments
  • Client Loyalty And Retention
  • Skilled Communicator and Educator
  • Maintains Confidentiality With All Information
  • Travel Booking Processes
  • International and Domestic Travel Arrangements
  • Independent Complex Problem-Solving
  • Team Player and Manager
  • Brand Awareness
  • Flexible Schedule
  • Time Management

Interests

Boxing

Martial Arts

Snow skiing and snowboarding

Water skiing and wakeboarding

Camping, hiking, rock climbing

Scuba Diving as a Rescue Diver for the volunteer Fire Dept

Volunteering as a Ski Patrol

Cooking

Learning Programming Languages

Soldering

Real Estate

Investments

Business Management

Emergency Medicine/Field Medicine

Nutrition

Dog Training

Software

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Publisher

Microsoft Outlook

Microsoft OneNote

Microsoft Edge, Internet Explorer

Adobe Acrobat

Adobe Publisher

Adobe Illustrator

Adobe Firefly

Adobe Express

Affinity Designer 2

Affinity Photo 2

Canva

Midjourney

OpenAI Master

CapCut

Stable Diffusion

Windows 10 and 11

Microsoft Defender

McAfee

Avast One

Command Prompt

PowerShell

VS Code

Zoom

Google Chrome

Google: Docs, Sheets, Slides, Forms

GMAIL

Python

PyCharm

Windows Media Player

VLC Media Player

ITunes

YouTube

DivXPlayer

PowerDVD

NotePad, NotePad

Obsidian

Notion

EverNote

Android

Adobe Creative Cloud Apps

Timeline

Veterinary Nurse

Crown Veterinary Specialists
03.2020 - Current

Lead Overnight Veterinary Technician

Westwood Regional Veterinary Hospital
06.2019 - 01.2020

Veterinary Technician

All Creatures Great and Small
10.2017 - 06.2019

Clinical Field Manager

St. Jude Medical, Neuromodulation Division
02.2006 - 01.2013

ER/OR RN

Various Hospitals
09.2003 - 02.2015

Associate of Applied Science - Veterinary Technology

San Juan University

MBA - Marketing and Entrepreneurship

Argosy University

Associate of Applied Science - Nursing

County College of Morris

Bachelor of Science - Exercise Science and Sports Studies

Rutgers University

Associate of Science - Humanities Arts and Sciences

County College of Morris
Jessica M. Fletcher