Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica M. Johnson

Euless,TX

Summary

Proven leader with a track record of enhancing team productivity and efficiency at Endeavors and UPS. Skilled in inventory control and fostering teamwork, I excel in fast-paced environments, ensuring meticulous attention to detail and superior customer service. Successfully implemented training programs, boosting performance and streamlining processes for optimal operational flow. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Inventory Specialist

WIS International
12.2023 - Current
  • Team Lead that controls the flow and direction of the staff counting.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory for different stores daily.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.

Unit Lead

Endeavors
01.2023 - 11.2023
  • Established a positive work environment by promoting collaboration, fostering open dialogue, and addressing conflicts proactively.
  • Boosted overall performance by identifying areas for improvement and providing targeted training programs.
  • Delegate daily assignments and nightly reports to be submitted.
  • Enhanced team productivity by implementing effective communication strategies and streamlining processes.
  • Collaborated with the City of Dallas and NTBHA to ensure client safety and security.
  • Collaborated with food vendors and hotel staff to ensure accommodations were correct and kept tidy.


Medical Compliance Clerk

Endeavors
05.2022 - 12.2022
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Improved office efficiency by digitizing paper files and organizing digital records.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Input data into spreadsheets and databases.
  • Edited and proofread documents for accuracy and completeness.

Unit Lead

Endeavors
05.2021 - 05.2022
  • Established a positive work environment by promoting collaboration, fostering open dialogue, and addressing conflicts proactively.
  • Championed change initiatives within the unit, guiding staff through transitions while maintaining engagement levels.
  • Collaborated with staff of 10-20 to ensure schedules and appointments were adhered to.
  • Monitored a dormitory type environment of up to 84 residents.
  • Assisted staff within limits when processing issues and problem solving.
  • Monitor residents and staff to ensure compliance with program rules and expectations.
  • Address procedural violations to ensure a clear understanding of expectations and understanding of program regulations.
  • Monitor mental and physical of residents including scheduling medical and therapy appointments as needed.
  • Collaborated with staff to teach independent living skill development such as cleaning and good hygiene habits.
  • Order clothing for the residents as needed.
  • Answer general questions of the residents such as requests, complaints, and inquiries.
  • Unit Lead of special dormitories such as Covid-19 while wearing appropriate gear.

Dispatch Supervisor

UPS
11.2019 - 05.2021
  • Supervised team of 10 employees and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Collaborated with the HUB employees and Yard Control to ensure trailers that needed to be pulled and replaced with new trailers.
  • Maintained meticulous employee records to accurately track attendance and productivity.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Directed dispatching, routing, and tracking of 60+ drivers.
  • Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
  • Collaborated with OSHA to adhere to their compliance and regulations.
  • Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
  • Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
  • Maintained strong relationships with vendors and contractors to ensure seamless service delivery during peak periods.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

HUB Supervisor

UPS
08.2014 - 11.2019
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
  • Coordinated with upper management on strategic planning initiatives aimed at enhancing operational excellence.
  • Enhanced operational efficiency by implementing streamlined processes and procedures.
  • Reduced employee turnover through effective communication, training, and team-building initiatives.
  • Supervised daily operations to ensure adherence to safety protocols and regulatory compliance.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Managed my own HR by hiring, firing, payroll, vacation, and scheduling.
  • Trained my subordinates as well as upper management on new machinery.
  • Oversee a crew of 60+ people and 8 supervisors.
  • Won multiple awards for supervisor of the month.


Education

No Degree - Independent Study

FEMA
Euless, TX

High School Diploma -

Valdosta High School
Valdosta, GA
05.2006

Skills

  • Attention to Detail
  • Customer Service
  • Inventory Control
  • Teamwork and Collaboration
  • MS Office and Word
  • Management
  • Customer Service
  • Human Resources
  • Data Entry

Timeline

Inventory Specialist

WIS International
12.2023 - Current

Unit Lead

Endeavors
01.2023 - 11.2023

Medical Compliance Clerk

Endeavors
05.2022 - 12.2022

Unit Lead

Endeavors
05.2021 - 05.2022

Dispatch Supervisor

UPS
11.2019 - 05.2021

HUB Supervisor

UPS
08.2014 - 11.2019

No Degree - Independent Study

FEMA

High School Diploma -

Valdosta High School
Jessica M. Johnson