Jessica M. Johnson
Euless,TX
Summary
Proven leader with a track record of enhancing team productivity and efficiency at Endeavors and UPS. Skilled in inventory control and fostering teamwork, I excel in fast-paced environments, ensuring meticulous attention to detail and superior customer service. Successfully implemented training programs, boosting performance and streamlining processes for optimal operational flow. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Inventory Specialist
WIS International
12.2023 - Current
- Team Lead that controls the flow and direction of the staff counting.
- Performed data entry and completed proper paperwork.
- Completed physical inventory for different stores daily.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
Unit Lead
Endeavors
01.2023 - 11.2023
- Established a positive work environment by promoting collaboration, fostering open dialogue, and addressing conflicts proactively.
- Boosted overall performance by identifying areas for improvement and providing targeted training programs.
- Delegate daily assignments and nightly reports to be submitted.
- Enhanced team productivity by implementing effective communication strategies and streamlining processes.
- Collaborated with the City of Dallas and NTBHA to ensure client safety and security.
- Collaborated with food vendors and hotel staff to ensure accommodations were correct and kept tidy.
Medical Compliance Clerk
Endeavors
05.2022 - 12.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
Unit Lead
Endeavors
05.2021 - 05.2022
- Established a positive work environment by promoting collaboration, fostering open dialogue, and addressing conflicts proactively.
- Championed change initiatives within the unit, guiding staff through transitions while maintaining engagement levels.
- Collaborated with staff of 10-20 to ensure schedules and appointments were adhered to.
- Monitored a dormitory type environment of up to 84 residents.
- Assisted staff within limits when processing issues and problem solving.
- Monitor residents and staff to ensure compliance with program rules and expectations.
- Address procedural violations to ensure a clear understanding of expectations and understanding of program regulations.
- Monitor mental and physical of residents including scheduling medical and therapy appointments as needed.
- Collaborated with staff to teach independent living skill development such as cleaning and good hygiene habits.
- Order clothing for the residents as needed.
- Answer general questions of the residents such as requests, complaints, and inquiries.
- Unit Lead of special dormitories such as Covid-19 while wearing appropriate gear.
Dispatch Supervisor
UPS
11.2019 - 05.2021
- Supervised team of 10 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Collaborated with the HUB employees and Yard Control to ensure trailers that needed to be pulled and replaced with new trailers.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Directed dispatching, routing, and tracking of 60+ drivers.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Collaborated with OSHA to adhere to their compliance and regulations.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
- Maintained strong relationships with vendors and contractors to ensure seamless service delivery during peak periods.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
HUB Supervisor
UPS
08.2014 - 11.2019
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
- Coordinated with upper management on strategic planning initiatives aimed at enhancing operational excellence.
- Enhanced operational efficiency by implementing streamlined processes and procedures.
- Reduced employee turnover through effective communication, training, and team-building initiatives.
- Supervised daily operations to ensure adherence to safety protocols and regulatory compliance.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Managed my own HR by hiring, firing, payroll, vacation, and scheduling.
- Trained my subordinates as well as upper management on new machinery.
- Oversee a crew of 60+ people and 8 supervisors.
- Won multiple awards for supervisor of the month.
Education
No Degree - Independent Study
FEMA
Euless, TXHigh School Diploma -
Valdosta High School
Valdosta, GA05.2006
Skills
- Attention to Detail
- Customer Service
- Inventory Control
- Teamwork and Collaboration
- MS Office and Word
- Management
- Customer Service
- Human Resources
- Data Entry
Timeline
Inventory Specialist
WIS International
12.2023 - Current
Unit Lead
Endeavors
01.2023 - 11.2023
Medical Compliance Clerk
Endeavors
05.2022 - 12.2022
Unit Lead
Endeavors
05.2021 - 05.2022
Dispatch Supervisor
UPS
11.2019 - 05.2021
HUB Supervisor
UPS
08.2014 - 11.2019
No Degree - Independent Study
FEMA
High School Diploma -
Valdosta High School