Jessica M. Moore
Carteret,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Surgical Office Assistant
Morristown Medical Center
05.2019 - 01.2021
- Answered a busy multi-line phone system to provide assistance and proper routing for their concerns.
- Schedule patient follow up appointment for quarterly device checks and post operative appointments accurately.
- Attached insurance referrals from the patients insurance company to their file so their claims could be paid to the hospital in a timely manner.
- Protected and filed patient medical records for physicians and supporting medical personnel within our office.
- At times received and sorted incoming mail to distribute to the correct recipient.
Surgical Scheduler Level II, OR Staff
Morristown Medical Center
01.2018 - 05.2019
- I was given the responsibility of evaluating all requested anesthesia procedures conducted outside of the main operating rooms (OR) to create a smooth and effective schedule for each provider to ensure optimal coverage.
- Answer all incoming phone calls from various surgeons’ offices to schedule surgical procedures for the Main OR and/or satellite ambulatory surgical center adjacent to main hospital campus.
- Print and organize surgical booking sheets through the digital fax system and file them in chronological order prior to being released to the surgical schedulers so block time was accurately filled prior to opening remaining time to other surgical cases for non-block time surgeons.
- Review and schedule procedures sent and created by surgeon office staff through our EPIC web scheduling system.
- Digitally assigning anesthesiologists to their scheduled OR rooms and float locations.
- Closing the scheduling office by sending completed standby list for the following day that was finalized to main OR desk.
Surgical Scheduling Coordinator
Atlantic Neurosurgical Specialists
05.2017 - 01.2018
- Obtained the necessary surgical instructions from doctors and contacted the suitable hospital to arrange a date that would be both effective for the patient and appropriate for the complexity of the operation.
- Contact the patient or their authorized family members to discuss potential dates and confirm the accuracy of their medical history before scheduling them for pre-operative testing.
- Ensure requests and requirements for the surgical case required by the surgeon are acknowledged and facilitated.
- Send all precertification and billing forms to the billing department with ample amount of time prior to the procedure for authorization review.
- Accurately type out surgical consent forms to be signed on the day of the procedure for hospital staff and physician use.
- Post all scheduled procedures to the physical board within our office and EMR system so there is no double booking.
Receptionist
Forever Collectibles, Team Beans LLC
02.2015 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Perform all administrative tasks associated with front desk reception, greet all clients professionally, place orders for the office with companies such as Staples, , and Cintas
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Take attendance for the sales and finance department as well as creating and sending a daily sales meeting schedule to sales managers.
- Receive invoices from the accounts receivable department to mail to appropriate recipients.
- HR responsibilities such as maintaining records on excel for all PTO days for New Jersey and California offices and warehouse.
- Coordinating interviews for the human resources hiring manager.
- As well as assisting all other departments with miscellaneous administrative tasks to support the team.
- Restocked supplies and submitted purchase orders to maintain stock levels in New Jersey and California offices with Staples and Uline buisness account managers.
Medical Assistant, Surgical Scheduling Coordinator
Garden State Foot and Ankle Specialists
02.2013 - 02.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled patient appointments and obtained demographics and insurance information to collecting pre-authorization for visit.
- Assisted physicians with minor surgeries, including preparing exam room and sterilizing instruments after the procedure,
- Obtaining surgical requests and scheduling requested procedures as efficiently as possible.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Typing and explaining consent forms for the patient’s procedure,
- attaching billing codes to the EMR claim to be reviewed by the billing department,
- Send electronic prescription requests to the patients pharmacy.
- insurance phone calls for eligibility for new patient appointments and prior authorization for surgical procedures, as well as complete disability paperwork.
Education
Bachelor of Science - Logistics Management
Southern New Hampshire University
Hooksett, NH05.2027
Medical Assistant Certification -
Sanford-Brown Institute
12.2012
Skills
- Schedule Management
- Customer Service
- Medical Terminology
- Critical Thinking
- Strategic Planning
- Typing Proficiency
- Insurance Eligibility Verifications
- HIPPA compliant
- Records Management Systems
- Data Collection and Management
- Calendar Management
- Phone Call Answering
Timeline
Administrative Surgical Office Assistant
Morristown Medical Center
05.2019 - 01.2021
Surgical Scheduler Level II, OR Staff
Morristown Medical Center
01.2018 - 05.2019
Surgical Scheduling Coordinator
Atlantic Neurosurgical Specialists
05.2017 - 01.2018
Receptionist
Forever Collectibles, Team Beans LLC
02.2015 - 05.2017
Medical Assistant, Surgical Scheduling Coordinator
Garden State Foot and Ankle Specialists
02.2013 - 02.2015
Bachelor of Science - Logistics Management
Southern New Hampshire University
Medical Assistant Certification -
Sanford-Brown Institute
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