JESSICA M MORTENSEN
Coeur D Alene,Idaho
Summary
Results-oriented leader skilled in organizational problem-solving and team development. Track record of rapidly integrating into new positions and initiating positive transformations that contribute to overall business success. Proficient in leveraging training and engagement strategies to optimize workforce performance.
Overview
20
20
years of professional experience
Work History
House Cleaner
CDA Home Cleaning
Coeur D'Alene, ID
03.2024 - 03.2025
- Streamlined cleaning processes to boost efficiency in residential settings.
- Trained new team members on effective cleaning routines and best practices.
- Implemented eco-friendly cleaning solutions to promote sustainability.
- Maintained high cleanliness standards, ensuring client satisfaction and retention.
- Developed customized cleaning plans based on individual client preferences.
- Managed inventory of cleaning supplies, optimizing usage and minimizing waste.
- Collaborated with clients to address specific concerns and enhance service delivery.
- Cultivated strong client relationships through consistent quality service and positive interactions.
Shift Leader
MAVERICK
Coeur D'Alene, ID
09.2023 - 03.2024
- Supervised daily operations to ensure efficient workflows and high-quality service delivery.
- Trained and mentored new team members on operational procedures and customer service standards.
- Implemented inventory control measures, optimizing stock management and minimizing waste.
- Monitored team performance, providing feedback to enhance service quality.
- Collaborated with management to identify process improvements, boosting overall productivity.
- Processed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures to maintain accurate records and reduce discrepancies.
- Enforced company policies among employees consistently.
Lead Housekeeper
Brookdale Senior Living Facility
Coeur D'Alene, ID
12.2022 - 09.2023
- Supervised daily housekeeping operations, maintaining high standards of cleanliness and organization.
- Coordinated inventory management of cleaning supplies, reducing waste and ensuring availability.
- Communicated repair needs to maintenance staff for timely action.
- Collaborated with front desk to address all guest requests promptly.
- Investigated guest complaints, resolving issues to build trust and enhance satisfaction.
- Evaluated employee performance, implementing improvement plans for development.
- Trained and mentored housekeeping staff on best practices and safety protocols.
Manager
GoodDog Pet Supplies Plus
Coeur D Alene, Idaho
02.2019 - 08.2022
- Executed cash handling procedures to ensure accuracy and security.
- Delivered exceptional customer service to enhance shopper experiences.
- Conducted hiring processes to recruit qualified staff members.
- Managed scheduling to optimize workforce efficiency.
- Ordered store products from multiple vendors for inventory management.
- Updated pricing consistently to reflect market changes.
- Performed bank runs to maintain cash flow integrity.
- Resolved conflicts and addressed problems to uphold store operations.
Office Assistant
Diamond Trucking
Phoenix, AZ
08.2017 - 06.2018
- Proofread and edited business documents for accuracy and professionalism.
- Organized files, faxed reports, scanned documents, and cataloged data in computer system.
- Scanned and emailed files daily to various clients to ensure timely communication.
- Responded promptly to numerous emails to address inquiries and maintain workflow.
Manager
Chevron
Glendale, AZ
05.2012 - 07.2017
- Balanced cash handling and monitoring of shortages daily across lottery and tobacco sales.
- Coordinated scheduling of employees to maximize coverage and service quality.
- Successfully recruited and hired qualified candidates for open positions within the team.
- Provided training for employees on diversified job roles to ensure operational continuity.
- Managed ordering processes from multiple vendors to maintain adequate inventory levels.
- Implemented price changes swiftly based on current market trends.
- Handled bank deposits securely, adhering to financial protocols.
- Operated store autonomously while owner was overseas, upholding high operational standards.
Cashier/Produce Clerk/Deli
Peterson's Family Foods
Coeur D Alene, Idaho
03.2005 - 01.2010
- Executed cash transactions with accuracy and speed, ensuring customer satisfaction.
- Managed customer service counter operations, addressing lottery, tobacco, and money order requests.
- Conducted deli service tasks with a focus on quality and freshness for improved customer satisfaction.
- Oversaw inventory management for grocery, dairy, and produce to sustain freshness standards.
- Evaluated floor displays for efficient merchandise restocking strategies.
- Removed expired or overripe items to maintain high product quality.
- Updated pricing and promotional signage to enhance product visibility.
- Created appealing displays for seasonal and featured products.
Education
High School Diploma -
Barry Goldwater
Phoenix, AZCosmetology License -
Toni & Guy Hairdressing Academy
2011
Skills
- Reliability and dependability
- Customer service excellence
- Effective time management
- Superior organization
- Coaching and employee motivation
- Efficient operations management
- Problem resolution focus
Timeline
House Cleaner
CDA Home Cleaning
03.2024 - 03.2025
Shift Leader
MAVERICK
09.2023 - 03.2024
Lead Housekeeper
Brookdale Senior Living Facility
12.2022 - 09.2023
Manager
GoodDog Pet Supplies Plus
02.2019 - 08.2022
Office Assistant
Diamond Trucking
08.2017 - 06.2018
Manager
Chevron
05.2012 - 07.2017
Cashier/Produce Clerk/Deli
Peterson's Family Foods
03.2005 - 01.2010
High School Diploma -
Barry Goldwater
Cosmetology License -
Toni & Guy Hairdressing Academy