Jessica M. Nye

• Research, identify, and reach out to candidates for possible job opportunities within the company.
• Guide possible candidates through employment process from phone screening, pre-employment processes, and onboarding.
• Partner with internal leadership to determine and understand their needs for individual properties in order to locate candidates that are the best fit.
• Facilitate training sessions for members of management to educate them on full-cycle recruiting process, interviewing, and onboarding new employees.
• Help to identify areas of high turnover and create strategies for improving employee retention and overall experience
• Conduct stay interviews with current staff members to identify gaps in hiring processes, onboarding, and training.
• Plan, Organize, and Execute hiring events at different locations including assisting candidates with registration, tracking enrolled applicants, and handling all day-of duties.
• Develop interpersonal skills daily through constant communication with prospective candidates, internal leadership and external partnerships (schools, workforce development agencies, etc.
• Coach candidates to build effective resumes, cover letters, as well as to perform well at interviews
• Use Microsoft Products, Google Products, Indeed for Employers, and Dayforce systems to create and updated tracking documents.
• Assist Human Resources Department with scheduling pre-screening processes for newly hired candidates.

• Handled day to day duties in financial aid for large college campus (over 15,000 students)
• Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs
• Communicated with prospective students to illustrate available financial aid opportunities
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing
• Proactively identified solutions for customers experiencing credit issues
• Developed and maintained relationships with customers, lenders and other third parties
• Established plans and payoffs for customers' loans, prioritizing control of overall costs
• Created and maintained spreadsheets (Google and Excel) for assigned processing tasks
• Navigated several systems including Banner, Microsoft Products, Google Products, and Touchnet.

• Interacted with various internal departments to ensure research, accuracy and proper deliverance of required documentation in a timely manner that met claim submission deadlines
• Created and maintained various reports using MS Excel, Word, and PowerPoint to communicate and distribute pertinent information to other employees
• Provided training and development opportunities to new team members that enhanced overall productivity.
• Worked well in a team setting, providing support and guidance
• Adaptable and proficient in learning new concepts quickly and efficiently
• Developed and maintained courteous and effective working relationships

• Entered customer data into online software, performed monetary transactions, engaged members in sales environment and solved member complaints.
• Referred individuals for products, loans, accounts, certificates, etc. to best fit their future financial needs.
• Assisted with training and development of new staff members.
• Offered job shadowing opportunities for new employees interested in expanding their knowledge of my department
• Consistently achieved over 100% on monthly sales goals.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
• Educated and engaged customers with new bank products and services
• Exhibited high energy and professionalism when dealing with clients and staff

Golden Key Honor Society, GPA: .0

Dean's List Honoree, Cum Laude, GPA: 3.58

Phi Theta Kappa Honor Society, Magna Cum Laude, GPA: 3.86