Jessica M Schack
Holbrook,NY
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
27
27
years of professional experience
Work History
Fed Ex handler
Muino Inc
Holbrook , NY
02.2024 - Current
- Maintained cleanliness and safety standards in the work area.
- Operated equipment to handle materials efficiently and safely.
- Sorted and organized products for easy access and inventory management.
- Loaded and unloaded shipments using forklifts and hand tools.
- Followed company policies to ensure compliance with operational guidelines.
- Ensured that all cargo was properly labeled and packaged before being loaded onto aircrafts.
Customer Service Representative
AT&T
Mesa, Arizona
03.2018 - 02.2024
- Resolved customer complaints effectively through active listening and problem-solving.
- Documented customer interactions in the system for future reference and follow-up.
- Assisted customers with inquiries regarding services and billing issues.
- Provided technical support for devices and service activation processes.
- Collaborated with team members to improve customer service strategies and procedures.
- Educated customers on product features and service plans to enhance satisfaction.
- Handled incoming calls promptly while maintaining a positive attitude throughout interactions.
- Managed account updates and changes per customer requests during service calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Assistant Manager, Customer Service
Zipp's Sport's Grill
Tempe, Arizona
07.2016 - 09.2018
- Managed daily operations of customer service team at Zipp's Sport's Grill.
- Trained and mentored staff on best customer service practices.
- Resolved customer complaints efficiently and effectively.
- Coordinated schedules to ensure optimal staffing levels during peak hours.
- Implemented feedback systems to improve customer satisfaction and engagement.
- Assisted in maintaining inventory levels for service-related supplies and equipment.
- Developed training materials to enhance team performance and service quality.
- Promoted a positive work environment encouraging teamwork and collaboration among staff.
- Developed strategies to increase customer loyalty and retention rates.
- Identified areas where operational efficiencies could be improved upon.
- Generated monthly reports on key metrics such as average response time, resolution rate.
- Ensured compliance with all applicable laws, regulations, and company policies.
Store Manager
7-eleven Convenience Store
Ronkonkoma, New York
06.1998 - 11.2016
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Associate of Applied Science - Liberal Arts And Sciences
Suffolk County Community College
Selden, NY05-1999
Skills
- Material handling
- Inventory management
- Safety compliance
- Equipment operation
- Cargo labeling
- Customer relationship management
- Conflict resolution
- Team leadership
- Time management
- Effective communication
- Performance reporting
- Staff training
- Attention to detail
- Problem solving
- Strategic planning
References
References available upon request.
Timeline
Fed Ex handler
Muino Inc
02.2024 - Current
Customer Service Representative
AT&T
03.2018 - 02.2024
Assistant Manager, Customer Service
Zipp's Sport's Grill
07.2016 - 09.2018
Store Manager
7-eleven Convenience Store
06.1998 - 11.2016
Associate of Applied Science - Liberal Arts And Sciences
Suffolk County Community College