JESSICA M. SUAREZ

• Solely manage day-to-day operations of the residential community, acting as the primary point of contact for residents, vendors, and ownership.
• Monitor and manage rent collections; generate and review delinquency reports, contact residents regarding outstanding balances, and educate residents on timely payment practices to reduce future delinquency.
• Handle 100% of leasing responsibilities, including touring, applications, renewals, and move-in/move-out coordination, maintaining an average occupancy rate of 95%+.
• Prepare and submit all monthly financial and operational reports, ensuring timely and accurate documentation.
• Plan, coordinate, and execute monthly resident engagement events to foster community involvement and satisfaction.
• Schedule vendors and contractors for unit turns, repairs, and capital projects, ensuring work is completed efficiently and to standard.
• Perform regular property walks to monitor curb appeal, safety, and maintenance needs, addressing issues proactively.
• Conduct monthly market surveys to track competitor trends, and maintain competitive rental pricing.
• Manage the community’s operating budget, monitor expenses, and place orders for office and maintenance supplies.
• Oversee onboarding and training for new employees, ensuring compliance with company policies, and smooth transitions.

• Managed customer service inquiries and complaints in a timely manner.
• Monitored employee attendance records, timekeeping, and payroll information.
• Collaborated with management on developing strategic plans for achieving business goals.
• Supervised daily operations including scheduling shifts, assigning duties.
• Ensured compliance with safety regulations and company policies.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Coordinated with other departments to ensure smooth flow of operations.
• Delegated work to staff, setting priorities and goals.

• Promote high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Responsible for bi-weekly status reports on competitive market
• Led property tours to showcase amenities to prospective residents.
• Encouraged prospective residents to fill out applications after property tours.
• Tracked leads using CRM software and followed up with prospects.
• Implemented online advertising and other marketing initiatives.
• Checked rental eligibility by following company's verification process.
• Conducted background checks on applicants.

April 2017 - 2018, Cypress Terrace Apartments, Ontario, California.

September 2016 - April 2017, Lewisville Apartments Texas

• Responsible for following up with delinquency, including accounts receivable, with memos.
• Generated and posted lease renewals.
• Contacted and followed up with residents regarding lease renewals.
• Received, processed, and tracked transactions in accounting software.
• Used conflict resolution to quickly resolve resident concerns preventing further escalation.
• Coordinated maintenance regarding repair request and contacted vendors for scheduling.
• Maintained a high standard for the curb appeal of my property. Utilized Entrata programs
• Communicated effectively with residents to maintain customer satisfaction and loyalty.
• Oversee lease renewals and resident retention for existing residents.
• Coordinate appointments and viewings of property for potential residents.
• Market to surrounding community to increase leasing sales & occupancy.
• Supported other locations to help properties increase their occupancy and metrics.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.