Jessica M. Words
Belton,MO
Summary
Utilize computer support and customer service experience while exploring varied job opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Tier 3 Technical Support Representative
Full Potential Solutions
Kansas City, MO
01.2021 - Current
- Utilize a series of software and tools to resolve customer concerns.
- Meet metrics goals provided by the client on a monthly basis.
- Assist the training department in education and nesting for new agents.
- Assist TMs with managerial duties such as coachings, supervisor calls and metrics.
Client Support Specialist
Cognizant – Bolder Anesthesia
Overland Park, KS
10.2016 - 08.2020
- Provide support to clients on the Plus and Connect Application suites by telephone, email, and remote assistance
- Use technical understanding of various software and hardware technologies
- Use Salesforce, Microsoft products, and various vendor portals to assist clients.
- Interacted with team members across departments to research and resolve customer issues.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
Education
GED -
PennValley - MCC
2014
Skills
- Managing Operations and Efficiency
- Knowledge Base
- Analytical and Methodical
- Collaborative Team Player
Timeline
Tier 3 Technical Support Representative
Full Potential Solutions
01.2021 - Current
Client Support Specialist
Cognizant – Bolder Anesthesia
10.2016 - 08.2020
GED -
PennValley - MCC
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