Summary
Overview
Work History
Skills
Certification
Interests
Timeline
Generic

Jessica Mae Babcock

Kennesaw,GA

Summary

Accomplished Administrative Assistant and IT Service Analyst; adept in Microsoft Office and customer service, significantly enhanced client satisfaction through expert problem-solving and exceptional customer service skills. Specialized in document recovery and processing, consistently exceeding service standards, evidenced by an award for exceptional incident documentation at Intelliteach.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Concierge Personal Assistant

MB Aide
08.2016 - Current
  • Managed day-to-day business operations and schedules
  • Consulted with customers to assess needs and propose optimal solutions.
  • Interacted well with clients to build connections and nurture relationships.
  • Assisted clients in organizing their personal and business files
  • Assisted clients with computer issues, including peripherals and mobile devices

Service Desk Analyst

Intelliteach
02.2018 - 03.2021
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution, earning an award for thorough ticket documentation
  • Recovered documents lost to system crashes in a timely manner
  • Educated and assisted clients with all functions of the Microsoft Suite
  • Collaborated with internal partners to effectively resolve user issues.

Customer Support Specialist

NFHS Network
09.2017 - 03.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume setting, on time-sensitive concerns
  • Diagnosed and troubleshot hardware, software and network issues over the phone, often with technologically illiterate customers.
  • Researched and identified solutions to technical problems.
  • Assisted customers with account management based on sport seasons

Administrative Assistant

SecureRisk
05.2014 - 08.2016
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity, including digitizing 21 years of paper files, and organizing company participation in charity drives.

Skills

  • Microsoft Office Master Certified
  • Customer Service
  • De-Escalation
  • Fast Learner
  • Detail Oriented
  • Document Recovery
  • Document Processing
  • Excellent Multitasking
  • Effective problem solving
  • Accurate record keeping
  • Complaint resolution
  • Service standard compliance

Certification

  • Microsoft Office Software (MOS) Master

→ focus on Word, Excel, PowerPoint, and Outlook

Interests

  • Creating Art
  • Sewing
  • Crafting
  • Politics
  • SciFi / Fantasy
  • Thrifting

Timeline

Service Desk Analyst

Intelliteach
02.2018 - 03.2021

Customer Support Specialist

NFHS Network
09.2017 - 03.2018

Concierge Personal Assistant

MB Aide
08.2016 - Current

Administrative Assistant

SecureRisk
05.2014 - 08.2016

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Jessica Mae Babcock